The revamp has improved the Gym 100% and whilst I was considering moving prior to this I am now satisfied that Pure Gym offers everything I need for my workouts. The only criticism being that the gro... See more
Location
Switch locationNorth Road Retail Park, PR1 1NQ Preston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Decided to go back to Pure Gym having previously leaving back in 2019. Absolutely poor, the spin bikes haven't been serviced in the whole time I've been away - although I've been informed they ge... See more
Company replied
PureGym Preston is always clean, spacious, and has everything I need for my workouts. I’ve been training with Zoe, and she’s been amazing! She’s professional, friendly, and always keeps sessions fun w... See more
Company replied
The workout itself was great—equipment was clean and everything I needed was available. It’s a solid place if you just want to get in and train. However, the staff experience was disappointing. No... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Preston
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
North Road Retail Park, PR1 1NQ, Preston, United Kingdom
3.9
Great
139 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The standard has gone down
The standard has gone down. Place is not clean and machines are not maintained. We complained about the clock not working and after 6 months waiting, they have taken the clock away! Nowhere to check the time in the entire Gym!!! . Can't they afford a clock?
10 March 2026
Unprompted review
Excellent gym
Excellent gym. All machines and weights i need for my training program. Knowledgeable Personal Trainers always happy to help.
Clean changing and shower facilities.
Can't fault it at all.
20 October 2025
Reply from PureGym UK - Preston
Hi Iain- Thanks for taking the time to leave this review, we're thrilled to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We're happy to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym
Overall good
PureGym is a good place to work out clean and well-equipped. I haven’t interacted with the staff yet, but they seem helpful. The only downside is that it gets quite crowded during peak hours, especially between 6 and 8 PM. Sometimes it’s hard to get machines right away, and you have to wait a bit. Aside from that, it’s a solid gym overall, and I’d recommend it.
20 October 2025
Reply from PureGym UK - Preston
Hi Muhammad- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so, so please do not hesitate to approach staff in the gym if you have any questions! We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We are really happy to hear you enjoy using the gym overall and that you'd recommend us to others! Thanks, PureGym
Reply from PureGym UK - Preston
Hi Paul - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
I can highly recommend this gym
I can highly recommend this gym. I have been a member for 8 months now and the staff are amazing. They were brilliant when I came in for an induction. Eve the manager showed me around and helped me book onto a class showing me how to use the weights confidently. I then after 3 days I met James Dodding who as a personal trainer. He has helped me transform the way I look and feel. I train early morning and love that the staff are all friendly and always say hello. They are always on hand to help with training questions or around classes to take. Overall I love going to the gym and because it’s so friendly I now train 4 days a week. I know I’m in great safe hands.
12 November 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Sarah - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Love Pure Gym always have a good…
Love Pure Gym always have a good experience, great equipment and lovely staff. Do you think the whole entry procedure is needed? Feels like entering a space craft.
15 December 2024
Reply from PureGym UK - Preston
Hi Gareth - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our entry system helps ensure member safety within the gym. Alternatively, we have a easy access door, which is a lot wider and opens like a normal door. If you want to use this door instead, we can assign you access, but we will need to book you an induction with our Gym Manager to complete a PEEP (Personal Emergency Evacuation Procedure) form. Thanks, PureGym
Reply from PureGym UK - Preston
Hi Aboalkalam - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
I get exactly what I want-no frills eg…
I get exactly what I want-no frills eg sauna, steam room etc.It's close to me and there is always plenty of parking.Gym off peak is usually not too bust-evenings it's a different story. Good range of equipment available. Only gripes are out of the hands of the staff. who are all great. Management very helpful and trainers polite and knowledgeable. Pure gym as a company could do with finding reliable maontainence contractors; air con was out for weeks earlier this year and given that the new treadmills don't have fans the gym was so hot, it also smelt like a zoo!!Sit up bench still broken- no one seems able to fix it and the staff get given a hard time. Come on higher-ups get your act together!!
Would"t think of going anywhere else; no one can match the price.
6 October 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Linda - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars, and we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
⭐️⭐️⭐️⭐️⭐️ Absolutely the Best Gym…
I’ve been to several gyms, but this one truly stands out. The equipment is top-notch, always clean and well-maintained. The trainers are incredibly knowledgeable, motivating, and genuinely care about helping you reach your fitness goals. The atmosphere is positive, energetic, and welcoming — whether you’re a beginner or a regular, you always feel comfortable here.
The staff go above and beyond to create a supportive community, and the classes are both challenging and fun. I’ve seen amazing progress since joining and actually look forward to my workouts now!
If you’re looking for a place that combines great facilities, expert guidance, and a motivating vibe — this gym is hands down the best choice. 💪🔥
6 October 2025
Reply from PureGym UK - Preston
Hi Abdul - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Very good and brilliant price great fir…
Very good and brilliant price great fir shift workers
23 September 2025
Reply from PureGym UK - Preston
Hi Nadia - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym
PureGym Preston is always clean
PureGym Preston is always clean, spacious, and has everything I need for my workouts. I’ve been training with Zoe, and she’s been amazing! She’s professional, friendly, and always keeps sessions fun while challenging me to do better. Zoe has really helped me build confidence and improve my technique. I’d highly recommend her to anyone looking for a supportive and motivating personal trainer.”
11 September 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far.
We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall!
Thanks, PureGym
You've sent me a code that doesn't work…
You've sent me a code that doesn't work I've been here twice and can't get in I don't live near by It was raining last night how dare you charge me for a gym I can't access
1 September 2025
Reply from PureGym UK - Preston
Hi Lucas - Thank you for taking the time to leave this review, we are sorry to see that this is 1 star and hear this was your experience. I understand you have been in communication with Member Services to discuss this further. If you do need any further support, please don't hesitate to get back in touch and the team will be happy to help. We hope you enjoy your new membership! Thanks, PureGym
Miserable staff
Facilities good, music can be a bit too loud at times to hear my music on my headphones. The only thing letting it down is the miserable staff who don’t even greet you and just sit on their phones. I sent a email and never heard back, going to cancel based on that alone.
29 August 2025
Reply from PureGym UK - Preston
Hi there - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 2 stars. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns regarding the music volume and staff interaction you have had, (such as date and time or names etc.) so that this be looked into further. Thanks, PureGym
It's good located and accesible
It's good located and accesible,
but it will be good if the air quality could be improved or air con to work more often, hard to breath sometimes. Also, sometimes is no cleaning kit available to wipe the equipment.
10 August 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Anca, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Always machines are broken air…
Always machines are broken air conditioning in off from past one month and management don't bother to sort it out its so humid you cant even breath. Air-conditioning is off from over a month now disgusting way of saving money will leave soon by the end of this month
5 August 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Joe - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Friendly
Friendly, informed and professional member of staff helped me with questions and arranging membership
24 June 2025
Reply from PureGym UK - Preston
Hi Laura - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and hope you enjoy your workouts! Thanks, PureGym
Pure Gym Preston is such a friendly…
Pure Gym Preston is such a friendly place to visit. For me it is a great way to start the day among friendly members and welcoming staff. Staff on hand from Nicha, Eva, Jonathan, Brandon, Zoe, James, Samir, Andy and Adrian always happy to help you.
18 June 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Keith. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
My PT taster session with Brandon was…brilliant highly recommend
My PT taster session with Brandon was excellent felt comfortable and d explained everything precisely highly recommend
30 May 2025
Unprompted review
Reply from PureGym UK - Preston
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Happy and content
9 May 2025
Reply from PureGym UK - Preston
Hi Abhijith - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Day ticket purchase
Easy to find necessary information, quick to go through the process, user friendly, especially checking out and getting a day ticket.
4 May 2025
Reply from PureGym UK - Preston
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.