This gym needs a number limit on the amount of people who can be signed up- every time i go to the gym all the equipment is being used and it’s a mission to get anything. This can make an anxious gy... See more
Location
Switch locationUnit 52, The Heart, KT12 1GH Walton-on-Thames, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An enjoyable class with Mahrez. A good mix of exercises testing every muscle group. Back for more tomorrow.
For the price PureGym gives you what you need, choose your times carefully as Walton is not a huge space and it gets packed evenings in the week. One thing I do not like its full of very young men who... See more
A decent enough gym if you go at quiet times but unfortunately that means getting up at the crack of dawn or going late at night as there's far too many members for the equipment available at peak tim... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Walton-on-Thames
Written by the company
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 52, The Heart, KT12 1GH, Walton-on-Thames, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An enjoyable class with Mahrez
An enjoyable class with Mahrez. A good mix of exercises testing every muscle group. Back for more tomorrow.
Busy
This gym needs a number limit on the amount of people who can be signed up- every time i go to the gym all the equipment is being used and it’s a mission to get anything. This can make an anxious gym goer not feel comfortable in a gym. The space in my local gym is very small for the 60-70 odd people in there at peak times and these are times which you can only go to the gym during- therefore it’s hard to go when it’s not absolutely rammed ((between the hours of 4:30-7))
However, the staff are so kind and supportive. if you need a hand they are always there with a smile and positive advice. They really make the gym what it is and the cleanliness of the gym is always top notch
The equipment hall is very well…
The equipment hall is very well arranged and organized, so it can be said that everything is perfect. However, regarding the heating in the equipment hall, it is not good—it is constantly cold. In the men’s changing room, there is very often no hot water at the sink; it is very dirty and very cold.

Reply from PureGym UK - Walton-on-Thames
Excellent PureGym experience across…
Excellent PureGym experience across multiple locations; Bromley, Sutton, Walton on Thames, Staines, among others. Regularly refurbished, great selection of classes and different times, and nice selection and quantity of equipment and machines. Staff always friendly and approachable. Especially Mahrez - Walton on Thames & new manager at Staines.

Reply from PureGym UK - Walton-on-Thames
Very good
All the staff are very nice and the equipments are well maintained.
The only problem is an unstable supply of hot water in the female changing room. Most of the time it comes cold.

Reply from PureGym UK - Walton-on-Thames

Reply from PureGym UK - Walton-on-Thames
I'm not a gym rat
I'm not a gym rat, I'm over weight and trying to lose some. It's reasonably friendly atmosphere, equipment pretty good and easy to access. It's a great cost compared to other clubs and a good location easily accessed. I love the app giving me coaching tips and exercises to help me lose weight.

Reply from PureGym UK - Walton-on-Thames
Best gym in the area
Best gym in the area! Thanks to Mahrez & Colin for the great classes and PT sessions. I love that the gym is flexible & clean & friendly.

Reply from PureGym UK - Walton-on-Thames
Love walton
Everyone at walton is so friendly and welcoming. Have been a member many times over the years and each time have found the pt's welcoming and motovational

Reply from PureGym UK - Walton-on-Thames
Pilates Class
Pilates Class, engaging and developing thechnical over the weeks.

Reply from PureGym UK - Walton-on-Thames
Constantly no hot water
Constantly no hot water
Look like they trying to save money this way

Reply from PureGym UK - Walton-on-Thames
Clean and today gym
Clean and today gym
Staff very friendy and profesional manager

Reply from PureGym UK - Walton-on-Thames

Reply from PureGym UK - Walton-on-Thames

Reply from PureGym UK - Walton-on-Thames
I have been a member of the gym for a…
I have been a member of the Walton pure gym for a few years now, and there have been some improvements. The most significant improvement is that the car park is now free. Otherwise, I don't know if it would still be there. The price/quality ratio seems excessive compared to the surrounding area. There are some major shortcomings. For example, I was at the gym yesterday and decided to take a shower, but I gave up because it was cold water (it was also cold outside). By a strange coincidence, there was no one on duty to complain. This may have been a strategy, or the showers are simply decorative. I would give it a 2/5 rating just for the car parking, otherwise it would be a 1/5 at the moment.

Reply from PureGym UK - Walton-on-Thames
Excellent service
The employee was super kind and helpful to me, which was the difference in me enrolling. Thank you for the excellent service.

Reply from PureGym UK - Walton-on-Thames
Signing up was so so easy
Signing up was so so easy, the app is straightforward and so from sourcing Pure Gym website via a Google search, to joining, to downloading the Pure Gym App, to starting my first work out - all done in under 30 mins!!

Reply from PureGym UK - Walton-on-Thames
Taking out a Day Pass was really easy
Taking out a Day Pass was really easy. As was entering the gym - the instructions how to do so straightforward. The manager on duty was helpful and friendly. The equipment clean and well maintained. Shame about the water problem. But I didn't need to shower and the public toilets are only a few steps from the gym, so didn't present me with a problem on this occasion.

Reply from PureGym UK - Walton-on-Thames
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







