PureGym UK - Walton-on-Thames Reviews 77

TrustScore 4 out of 5

4.1

Unit 52, The Heart, KT12 1GH Walton-on-Thames, GB


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Rated 3 out of 5 stars

This gym needs a number limit on the amount of people who can be signed up- every time i go to the gym all the equipment is being used and it’s a mission to get anything. This can make an anxious gy... See more

Rated 5 out of 5 stars

An enjoyable class with Mahrez. A good mix of exercises testing every muscle group. Back for more tomorrow.

Rated 4 out of 5 stars

For the price PureGym gives you what you need, choose your times carefully as Walton is not a huge space and it gets packed evenings in the week. One thing I do not like its full of very young men who... See more

Rated 3 out of 5 stars

A decent enough gym if you go at quiet times but unfortunately that means getting up at the crack of dawn or going late at night as there's far too many members for the equipment available at peak tim... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Walton-on-Thames

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 52, The Heart, KT12 1GH, Walton-on-Thames, United Kingdom

4.1

Great

TrustScore 4 out of 5

77 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Busy

This gym needs a number limit on the amount of people who can be signed up- every time i go to the gym all the equipment is being used and it’s a mission to get anything. This can make an anxious gym goer not feel comfortable in a gym. The space in my local gym is very small for the 60-70 odd people in there at peak times and these are times which you can only go to the gym during- therefore it’s hard to go when it’s not absolutely rammed ((between the hours of 4:30-7))

However, the staff are so kind and supportive. if you need a hand they are always there with a smile and positive advice. They really make the gym what it is and the cleanliness of the gym is always top notch

1 December 2025
Rated 3 out of 5 stars

The equipment hall is very well…

The equipment hall is very well arranged and organized, so it can be said that everything is perfect. However, regarding the heating in the equipment hall, it is not good—it is constantly cold. In the men’s changing room, there is very often no hot water at the sink; it is very dirty and very cold.

20 November 2025
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Reply from PureGym UK - Walton-on-Thames

Hi Radi- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. If these issues persist, please do not hesitate to speak to the Gym Manager directly who will be happy to escalate this issues further. Thanks, PureGym

Rated 5 out of 5 stars

Excellent PureGym experience across…

Excellent PureGym experience across multiple locations; Bromley, Sutton, Walton on Thames, Staines, among others. Regularly refurbished, great selection of classes and different times, and nice selection and quantity of equipment and machines. Staff always friendly and approachable. Especially Mahrez - Walton on Thames & new manager at Staines.

5 November 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Josie - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 4 out of 5 stars

Very good

All the staff are very nice and the equipments are well maintained.

The only problem is an unstable supply of hot water in the female changing room. Most of the time it comes cold.

6 September 2025
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Reply from PureGym UK - Walton-on-Thames

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Regarding the showers, we would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.Thanks, PureGym

Rated 5 out of 5 stars

Love Walton

Andrew, Mahrez and the whole team are amazing!

1 October 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Sepehr - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

I'm not a gym rat

I'm not a gym rat, I'm over weight and trying to lose some. It's reasonably friendly atmosphere, equipment pretty good and easy to access. It's a great cost compared to other clubs and a good location easily accessed. I love the app giving me coaching tips and exercises to help me lose weight.

13 July 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Owen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall and that you are finding the features on our PureGym app useful as well!

Thanks, PureGym

Rated 5 out of 5 stars

Best gym in the area

Best gym in the area! Thanks to Mahrez & Colin for the great classes and PT sessions. I love that the gym is flexible & clean & friendly.

3 June 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Jen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Love walton

Everyone at walton is so friendly and welcoming. Have been a member many times over the years and each time have found the pt's welcoming and motovational

6 March 2025
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Reply from PureGym UK - Walton-on-Thames

Hi Danielle! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Pilates Class

Pilates Class, engaging and developing thechnical over the weeks.

28 February 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Dave - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Constantly no hot water

Constantly no hot water
Look like they trying to save money this way

20 February 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Krzysztof - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.

Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 5 out of 5 stars

Clean and today gym

Clean and today gym
Staff very friendy and profesional manager

16 January 2025
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Perfect for me

Its a nice spacious place with good hygiene

23 December 2024
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Reply from PureGym UK - Walton-on-Thames

Hi Shaama - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars
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Reply from PureGym UK - Walton-on-Thames

Hi Trevor - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Plenty of equipment means no long waits

Plenty of equipment means no long waits

14 December 2024
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Reply from PureGym UK - Walton-on-Thames

Hi Martin - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 2 out of 5 stars

I have been a member of the gym for a…

I have been a member of the Walton pure gym for a few years now, and there have been some improvements. The most significant improvement is that the car park is now free. Otherwise, I don't know if it would still be there. The price/quality ratio seems excessive compared to the surrounding area. There are some major shortcomings. For example, I was at the gym yesterday and decided to take a shower, but I gave up because it was cold water (it was also cold outside). By a strange coincidence, there was no one on duty to complain. This may have been a strategy, or the showers are simply decorative. I would give it a 2/5 rating just for the car parking, otherwise it would be a 1/5 at the moment.

29 September 2024
Unprompted review
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Reply from PureGym UK - Walton-on-Thames

Hi Fernando - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures in our gym's showers are automatically regulated, but if there is a persistent issue staff can certainly investigate this and can report it to be checked by engineers. Thanks, PureGym

Rated 5 out of 5 stars

Excellent service

The employee was super kind and helpful to me, which was the difference in me enrolling. Thank you for the excellent service.

2 September 2024
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Reply from PureGym UK - Walton-on-Thames

Hi Fabio. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear staff on site were able to help on the day.
Enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Signing up was so so easy

Signing up was so so easy, the app is straightforward and so from sourcing Pure Gym website via a Google search, to joining, to downloading the Pure Gym App, to starting my first work out - all done in under 30 mins!!

12 August 2024
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Reply from PureGym UK - Walton-on-Thames

Hi Andrew! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Walton-on-Thames

Hey Richard - That's awesome to hear and thanks for the 5* feedback!🍋

We hope you enjoy your future visits!

Thanks, PureGym

Rated 5 out of 5 stars

Taking out a Day Pass was really easy

Taking out a Day Pass was really easy. As was entering the gym - the instructions how to do so straightforward. The manager on duty was helpful and friendly. The equipment clean and well maintained. Shame about the water problem. But I didn't need to shower and the public toilets are only a few steps from the gym, so didn't present me with a problem on this occasion.

10 July 2024
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Reply from PureGym UK - Walton-on-Thames

Hi Carol - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

We're glad our Gym Team could help and are working hard to fix any water issues with the corresponding water company!

Thanks, PureGym

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