PureGym UK - Wolverhampton Bentley Bridge Reviews 125

TrustScore 4 out of 5

4.0

Bentley Bridge Retail Park, WV11 1BP Wolverhampton, GB


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Rated 5 out of 5 stars

I regularly attend at around 10.00 pm and it's in staffed at that time but there are regular p.a messages to remind you of the help that's available if needed. I like to just work out and be left alon... See more

Rated 5 out of 5 stars

I can easily access the machines I want to use and the atmosphere isn't weird. The personal trainers and managers are always wandering around as well if you ever need to ask anything. I had a short in... See more

Company replied

Rated 3 out of 5 stars

Whilst Pure Gym don't own the car park, they do have a duty to communicate with their members about it. Ongoing issues at the gym with people who own nice cars, thinking that qualifies them to park in... See more

Company replied

Rated 1 out of 5 stars

I’m a regular member at PureGym Bentley Bridge. I went to the gym on Saturday, did 3 classes but it was so cold in there I could get warm therefore couldn’t train properly. Even though the PT did warm... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Wolverhampton Bentley Bridge

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom

4.0

Great

TrustScore 4 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing gym

Amazing gym
Good machines

11 October 2025
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Noah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Borderline Orderliness

Cleanliness and orderliness .

4 February 2026
Unprompted review
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Samson. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Gym too COLD!

I’m a regular member at PureGym Bentley Bridge. I went to the gym on Saturday, did 3 classes but it was so cold in there I could get warm therefore couldn’t train properly. Even though the PT did warm up exercises it was in no way warm enough in there to get warm. I went again Monday, had to train with a hoodie on which I’ve never done before. The gym is far too cold to train as no heating is on.

3 January 2026
Unprompted review
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Jason- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience to your workouts caused by this. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. If you believe there might be a persistent issue with the temperature in your gym, please speak to the Gym Manager as soon as possible and they will be able to escalate this. We hope to see you back in the gym soon. Thanks, PureGym

Rated 5 out of 5 stars

I'm happy

I can easily access the machines I want to use and the atmosphere isn't weird. The personal trainers and managers are always wandering around as well if you ever need to ask anything. I had a short introductory session with a personal trainer as it was my first time joining a gym in my life and they discussed diet, goals, and showed me how to use some of the machines. Along with my protein shakes and consistency, I'm slowing seeing a nice toned figure for myself and it's only been 2 months. I'm satisfied.

4 August 2025
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Anam - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience, and we look forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

I love going this gym

I love going this gym . Lovely helpful staff always willing to help . Lots of classes to
Choose according to ur availability and choice .

8 October 2024
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Sandip - Thanks for taking the time to leave this review, we are happy to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see these positive comments for our staff and classes! Thanks, PureGym

Rated 5 out of 5 stars

Joining experience.

On our first visit Tom greeted us and made us feel really welcome and at ease. The training equipment at Bentley Bridge is awesome. We are really enjoying our training sessions. Malcolm & Val.

30 June 2025
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Malcolm & Val - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this first experience! Thanks, PureGym

Rated 5 out of 5 stars

Nice place would recommend

Nice place would recommend

18 July 2025
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and would recommend us to others! Thanks, PureGym

Rated 3 out of 5 stars

Air quality is not good

Air quality is not good, its a very warm gym environment,( mentioned to staff numerous times ) lacking in cleaning equipment to wipe down machines after use, some equipment is not positioned correctly and could cause injuries, ie.leg press machine too close to the mirrored wall, preacher bicep curls too close to each other and one interferes with the Smith machine, dead lift section by the weights( dumbbells) area is crowded and a potential hazard for people walking past.

31 May 2025
Unprompted review
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Tariq, thank you for taking the time to leave us this review.

We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.

All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.

Thanks, PureGym

Rated 5 out of 5 stars

Great easy going atmosphere with no…

Great easy going atmosphere with no awkwardness.

14 April 2025
Unprompted review
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Nicholas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I went to use a 3 free day pass which…

I went to use a 3 free day pass which didn't work ,I even got email asking about my experience even though I never used it

4 March 2025
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi George - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you with your membership. Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join

Easy to join

12 February 2025
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Charles - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Great facilites…

Puregym made it so easy to join and your app is fantastic
I've gone off peak but think I will definitely upgrade next month
Your classes are way better than my last council ran gym and the lad who took me around bentley bridge was great and supportive

24 January 2025
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Steve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Not really impressed by the equipment…

Not really impressed by the equipment at Bentley Bridge, Wolverhampton. Seemed unkept, rusty & worse for wear. No Pure gym personnel on the shop floor to help on how to use some of the equipment, despite during the day on a weekday. Got a free 3-day pass but only used once. Not sure if meant to be 3 consecutive days or if I can use 3 days spread out?

30 December 2024
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Gautam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We always advise that new members have an induction to ensure they are familiar with the layout of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table.

You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Here you can also give your recommendations on what equipment you would like to see renewed.

Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.

Rated 5 out of 5 stars

Enjoy pure gym very good

28 December 2024
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Kamaljit - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

I used pure gym for a month whilst…

I used pure gym for a month whilst there was road works on way to my regular gym. Not a bad gym at all, it does get rammed at 5pm but found most people would let you work in with them. Bad points- machines took up with phone zombies scrolling for ages up to 20mins. Lack of a seated calf raise and a proper standing calf raise machine, alot of clips missing of the cable machines. If phones were banned i would rejoin

8 January 2025
Unprompted review
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Matthew! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.

Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club.
We hope to welcome you back in the future! Thanks, PureGym

Rated 5 out of 5 stars

Great gym and friendly staff.

5 January 2025
Unprompted review
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Martin – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 3 out of 5 stars

Parking in disabled bays because you have a nice car

Whilst Pure Gym don't own the car park, they do have a duty to communicate with their members about it. Ongoing issues at the gym with people who own nice cars, thinking that qualifies them to park in accessibility/disabled bays without the correct badge. Time of day irespective. Simply lazy behaviour and the gym ignore it. I'm a member and can't remember the last communication I saw about this, despite being told they do attempt to do so.

15 December 2024
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

First time in gym A.M.A.Z.I.N.G highly…

First time in gym A.M.A.Z.I.N.G highly recommend it👍👌

20 October 2024
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Warren. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

The website was easy to use and we…

The website was easy to use and we joined quickly.
Matt was extremely helpful. Thanks Matt.

18 October 2024
PureGym UK - Wolverhampton Bentley Bridge logo

Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.

Fantastic news to hear that you’re happy with our website. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym

Rated 5 out of 5 stars

Gr8 equipment

Gr8 equipment, atmosphere, etc

5 October 2024
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Reply from PureGym UK - Wolverhampton Bentley Bridge

Hi Mox - Thanks so much for your feedback—it’s always valuable to us, and we make sure to take every comment on board.

It’s great to hear you’ve been pleased with the equipment options, as we strive to provide a diverse selection. We're glad you're enjoying the gym! Thanks again, PureGym.

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