Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
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Replied to 91% of negative reviews
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Pure Gym Stratford upon Avon
Great gym, great atmosphere. Equipment clean, tidy and looked after.
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Nicholas- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great gym and even better since the…
Great gym and even better since the refurb. The women's workout space is really well equipped and the functional area has been improved and made bigger. Lots of shiny, new equipment! But the best bit about this gym is the staff. They go above and beyond to make you feel welcome. I wouldn't go anywhere else. 5 stars!!
1 July 2026
Unprompted review
Reply from PureGym UK
Hi Naiomi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are proud to have such a dedicated team and your feedback means a lot. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon to continue to support your health and fitness goals! Thanks, PureGym
Is very good installations but I think…
Is very good installations but I think they need someone to be more aware of the new people
26 September 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you would like to discuss this further, the best way to pass it on is always to get in touch directly with the Gym Manager. You can approach them in the gym or email them using the contact information on the gyms homepage on our website. Thanks, PureGym
Customer services are prompt and…
Customer services are prompt and effective in problem solving.
30 June 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're glad to hear of your recent experience with our team and we will ensure this feedback does not go unnoticed! Thanks, PureGym
Everything I needed was clean and…
Everything I needed was clean and available for use. Staff were on stand-by to answer questions and offer advice. The air-conditioning is a big plus !
30 June 2026
Unprompted review
Reply from PureGym UK
Hi Neal- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
I am extremely disappointed with my…
I am extremely disappointed with my experience as a PureGym customer.
I have not used the gym for around a year. PureGym is a fully digital business, so it knows exactly when members enter its facilities. Despite being fully aware that I had not used the gym, it continued charging my membership and then demanded additional administration and resubmission fees after a failed Direct Debit, increasing a £27.99 payment to £47.99.
What I find most frustrating is that these administrative charges are applied by an online business with no meaningful customer service phone line. The process is largely automated, yet customers are expected to pay extra fees that appear to bear little relation to any actual cost.
In my opinion, this business model relies heavily on members continuing to pay for subscriptions they rarely or never use. The monthly fee is low enough that many people do not notice or delay cancelling, and when something goes wrong with a payment, additional charges are added on top.
I believe companies should focus on retaining customers by providing value, not by making it difficult or costly to leave. My advice is simple: if you join, keep a close eye on your membership and make sure you formally cancel it if you no longer use the gym.
30 June 2026
Unprompted review
Reply from PureGym UK
Hi Francisco- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime via the PureGym app or website, on the members area. As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. You can also cancel your Direct Debit at least 4 working day before the payment is due to be taken. Once your bank notify us, it will begin the cancellation process and no further payments will be requested.
As stated in our terms and conditions, accepted upon membership commencement, we are able to charge up to £20 in admin fees, for a failed payment. We are notified by the bank directly when a payment has failed; we then notify the member via email. In the email, we state that for a very limited time, we do give the option to make a payment using a debit or credit card. Please ensure you check your inbox as well as your junk/spam folder for any emails from us outlining this process.
If you wish to discuss the cancellation process and raise any concerns with our team, please email them at member.services@purgeym.com and they will be happy to look further into this for you. We are sorry that you are looking to cancel and we wish you all the best with your future health and fitness goals. Thanks, PureGym
No paper towels to wipe down other…
No paper towels to wipe down other peoples grime. The Bristol branch has paper towels and the beckenham branch doesn’t. If this was a Covid related item, then none of the gyms should have paper towels
29 June 2026
Unprompted review
Reply from PureGym UK
Hi Al, thanks for leaving us this review. We are sorry to see this is 1 star.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
With the reduced risk & in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will support our sustainability objectives by reducing our paper towel waste. The gym will still be frequently deep cleaned.
If you have any further concerns, we would advise raising them with the Gym Manager.
Thanks, PureGym
I highly recommend Personal Trainer…
I highly recommend Personal Trainer Ayad, he is highly qualified and well experienced. With the tailored training and exciting boxing sessions, I noticed complete transformation in my fitness and body shape within 6 months.
29 June 2026
Unprompted review
Reply from PureGym UK
Hi Farah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great gym
Very good gym with nice people and a good variety of equipment and machines
4 September 2025
Reply from PureGym UK
Hi Alex. Thanks for taking the time to leave this review, it's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very disappointing and unprofessional…
Very disappointing and unprofessional experience.
I signed up with PureGym as soon as I found out they were opening a new gym in my local area. Several of my gym friends had already joined, so I took advantage of the introductory membership offer. Everything was set up correctly, including my direct debit and online account, with no issues whatsoever.
However, just a few days after the gym opened, I received a notification informing me that my membership had been cancelled without any explanation or valid reason.
I attempted to contact the gym several times by email, as there is no direct phone number available. Unfortunately, none of my emails were acknowledged or responded to, which I found extremely frustrating and unprofessional.
What makes this even more disappointing is that I continue to receive marketing emails encouraging me to rejoin, yet nobody has been willing to address or resolve the issue that caused my membership to be cancelled in the first place. I would have happily rejoined if someone had taken the time to investigate my concerns and honoured the introductory offer that I originally signed up with.
I hope this review reaches the appropriate team so they can look into what happened, improve their customer service, and resolve this matter for both myself and future members.
28 May 2026
Unprompted review
Reply from PureGym UK
Hi Deepak, thnaks for leaving us this review. We are sorry to see this is 2 stars.
We are also sorry to hear of the issues you have been experiencing with your membership. To resolve this as quickly as possible and get you back in to the gym, can you email our team at member.services@puregym.com. You may be asked a few questions by a BOT which is try help get you to the right place so we do advise you answer these as best as you can. A member of the team will then shortly be in touch to assist you further.
We apologise for any inconvenience caused and hope we can get this resolved for you.
Thanks, PureGym
Pure Gym response rate is impeccable.
29 June 2026
Unprompted review
Reply from PureGym UK
Hi Kingsley. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
good good ci
11 October 2025
Reply from PureGym UK
Hi STP. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good value for money
Pros - Excellent value for money staff friendly and knowledgeable on fitness etc. Regular cleaner does miracles and should be mentioned. Cons - Very busy at times and waiting periods for machines sometimes stretches the patience. New Changing rooms good but lockers are too small however bigger lockers have been installed now all good. Perhaps the smaller lockers could be changed for bigger ones.
29 June 2026
Unprompted review
Reply from PureGym UK
Hi Shaun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Ben. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Classes and PT
I love some of the classes, especially those taught by Nic. They are hard but such great fun, would highly recommend. I have also started personal training a couple of months ago with Ashley, he is super friendly, reliable and most important for me knowledgeable. He corrects form and posture which I need, explains and demonstrates well and makes me feel safe and confident to use equipment I would not approach on my own. Progress shows in daily life for me, with increased mobility and strength. I cannot recommend Ashley highly enough.
24 June 2026
Unprompted review
Reply from PureGym UK
Hi Kirsten. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
One of the dirtiest and most unclean…
One of the dirtiest and most unclean gyms on the planet. The toilets and changing rooms are filthy, with used tissues and rubbish everywhere. The training area is a complete mess, with weights left all over the place. The gym is poorly maintained and clearly not cleaned properly
29 June 2026
Unprompted review
Reply from PureGym UK
Hi Sam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
waste of time and money
Attended today for my booked Class at 7.20am, there is no sign to show which room the class is being held. I go to ask at the office following advice from other gym users. Greeted by a staff member who explains i am the only person booked for the class so it won’t run. Staff member then taps me in for my booking as despite the class not running the system will class me as non-attended despite scanning in at the entrance. The Staff member asks if i have booked an induction (i haven’t), where they explain they will tell you about checking how many people in the class as if not enough it won’t run. Gym floor is also crawling with people and there is barely enough room to walk through the gym let alone actually work out, so i left the gym. Complete and total waste of my time and energy, staff member was unpleasant to converse with and i felt like they were annoyed they had to come and answer my questions. I will be cancelling my membership and i’m annoyed i’ve wasted £40 on a months membership for somewhere i will have attended for 5 minutes
29 June 2026
Unprompted review
Reply from PureGym UK
Hi- Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further. Please note, class attendance is registered when you use your PIN or QR code to enter the gym before the class begins and the location of the class should be outlined on the booking on the app.
We are sorry to learn you are looking to cancel. We do not offer refunds outside of the 14-day cooling off period, nor do we offer refunds for non usage. If you are within the cooling off period, please email our team at member.services@puregym.com who will be happy to assist with this cancellation further. Thanks, PureGym
Blatant exploitative money grab from P.T.
Booked a PT session with a female PT Agreed a session with a written follow up with the exercises covered. After days of asking I finally got a "program". 2 of the exercises out of 15 had been covered.
The ones uploaded were inappropriate due to disclosed injuries.
No info on weight loads, reps to use etc. Rushed and poor service. Negating everything we had discussed. And potentially putting me at risk of further injury.
She also didn't tell me that there are detailed exercise plans on the app if you feel unsure, as I did.
She also didn't tell me that you can book an induction. A blatant money grab with a couldn't care less attitude when I expressed my concerns. We AGREED that she would write the info down. She didn't.
Avoid.
Shady practices and her seemingly approachable demeanor is as false as her ability to do the job agreed.
Pure gym management sympathetic but can't do anything as self employed P.T.
I went to her because I lacked confidence. She took advantage and bypassed all reasonable and available free solutions to promise me a product she had no intention on delivering.
I will pursue this as a matter of principle. Pure gym need to make absolutely clear that even though staff wear a pure gym uniform, they are in fact self employed.
Taking advantage of unsure clients is utterly unacceptable.
Regarding emailing the address below, I did this the same week and was advised I would receive contact from the area manager. That never happened.
28 June 2026
Unprompted review
Reply from PureGym UK
Hi Wendy, thank you for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. We would advise raising your concerns with the gym manager who can further investigate and look into this for you. Alternatively, you can email member.services@puregym.com who will be happy to escalate on your behalf.
We apologise for any inconvenience caused.
Thanks, PureGym
Good professional gym
Good professional gym. Well laid out, good, new, equipment. At busy times can be a long wait to use equipment. St. Leonard’s, not on your list.
29 October 2025
Reply from PureGym UK
Hi Ian. Thanks for taking the time to leave this review, it's great to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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