Low moral standards
Low moral standards. The garage will claim a mix up between 2 Lloyd's group garages in their response but it was not. So here is the factual story. My brother in law was in hospital after an accident, I was supporting his partner looking to purchase a car. We called in but there was nothing suitable, a nice salesman called Alan looked on the computer and found a suitable car in Carlisle, I was going to Carlisle on Friday so agreed to look at it and complete the deal, if it was suitable. I actually made a special trip up the following day, Thursday to view the car. The car was good. As I started the deal with Alan in Kendal the sales manager (Steve) in Carlilse insisted I deal with Kendal, fair enough, internal politics and commission/sales nonsense but so be it. We wanted to do that anyways so we could be longstanding local Volvo customers. Sadly that won't happen now. I called Mark (sales manager Kendal) agreed the deal, a reduction in the screen price but a fair deal for a cash sale (Volvo are far more keen for you to have finance, obviously better for them with higher APRs) we agreed the deal and I gave my card details for the £200 deposit. I even had the decency to go back into the Carlisle garage to confirm the deal was complete thanking them for the service. Over an hour later Mark tried to call me back simply for the address for the paperwork. All done! Bank transfer agreed on collection with a small cash payment to make up the full total. That was PM Thursday..... No contact then for 4 days, Mark says he left a message on Monday morning (4 days later) Emma didn't get this so she called in on her way back from the Hospital, she was sat down and it was explained that they (Carlisle had sold the car to someone else, just after I left????) How is this possible when the deal was done. Even during the deal it appears Mark was lying to me saying he needed to call Carlisle on 3 occasions to confirm that they were happy with the price. Bizarre, I was still sat outside the dealership looking at the open car with the courtesy lights on. Basically after we had agreed the deal it appears that the Carlisle garage had been made a better offer. Once a deal is done and a handshake, albeit over the phone due to internal sales politics the deal should be done, its not morally right for reasons of greed to go back on the deal. Its unreal to be honest. It's like car salesmen behaviour from the 80s, outside your internal bubble life has moved on. Steer clear of this garage, they don't deserve your business.