Raymour & Flanigan Reviews 

63,418
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 4,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and patient, making interactions pleasant and informative. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from initial consultation to flexible scheduling. However, some customers also noted significant issues with customer service, reporting difficulties reaching representatives and receiving no response to inquiries. Additionally, some people experienced problems with delivery, including damaged items, missing pieces, and property damage during setup. Product quality was also a concern for a few, with reports of items arriving damaged or having color discrepancies.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with some customers praising the selection and quality of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of staff... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and kindness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment we walked in the store, the salesman, Matthew, was very welcoming and helpful and friendly. No matter how many questions we asked him, he was very patient and answered every question... See more

Rated 5 out of 5 stars

A great experience! We were fortunate to have Cindy to help us decide what we wanted and most importantly what we didn’t want. Her knowledge of the product and ability to answers all of our question... See more

Rated 5 out of 5 stars

1st time inside a RF store. Tony Grattola greeted wife and I at the door and took us directly to the power reclining sofa/loveseat in our budget range. Answered all questions, gave us just the right... See more

Rated 5 out of 5 stars

Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

63k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(63,418)

4,252 reviews in the last 12 months

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Rated 5 out of 5 stars

From the moment we walked in the store

From the moment we walked in the store, the salesman, Matthew, was very welcoming and helpful and friendly. No matter how many questions we asked him, he was very patient and answered every question and was very helpful. We feel like we chose the perfect chair for us, and he and the store manager were wonderful and gave us the best price and did all that they could to get us the chair as quickly as possible. We would definitely go back to this store for future purchases.

24 July 2026
Rated 5 out of 5 stars

Easy next day delivery

Easy.. no pressure. Purchased a mattress. Second one this year. Free delivery is a bonus. Came the very next day. What’s not to like. And our sales lady (same one as last time) is very sweet.

24 July 2026
Rated 5 out of 5 stars

JR in valley stream location was very…

JR in valley stream location was very helpful & knowledgeable about what was best for my new apartment. He was funny & personable too. I’ll be coming back Saturday to purchase my desired bedroom furniture.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience! We were fortunate to have Cindy to help us decide what we wanted and most importantly what we didn’t want. Her knowledge of the product and ability to answers all of our questions put us at ease, helping us to make informed decisions when selecting our living room furniture. We could not have been more pleased.

22 July 2026
Rated 5 out of 5 stars

delievery

I seen where the drive was so i could put my dogs away. also they where so nice....david and his partner

23 July 2026
Rated 1 out of 5 stars

Two months to fix.

I put in a claim for a damage head board. It took almost two months and plenty of phone calls to a customer service number (that never picked up) in addition to phone calls to a nearby store to get a replacement. I don’t mind waiting however, almost two months is definitely way too long. Also why provide a number that never picks up? Absolutely insane.

23 July 2026

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