From the moment we walked in the store, the salesman, Matthew, was very welcoming and helpful and friendly. No matter how many questions we asked him, he was very patient and answered every question... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
7248 Morgan Road, 13090, Liverpool, United States
- 1.866.383.4484
- RFcare@raymourflanigan.com
- www.raymourflanigan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased a living room set 7 months…
We purchased a living room set 7 months prior and had 3 separate problems with it. We asked for a reselect. Everyone was amazing to work with and made it extremely easy for us. We felt they heard our concerns and walked us through the process of getting a different set.
sales person was well informed
sales person was well informed, got me what i wanted quickly
Rookie Salesman Ryan did a great job.
Salesman Ryan was easy to talk to, listened, and got me exactly what I wanted without wasting time.
Representative was incredibly helpful…
Representative was incredibly helpful in reopening my finance account to purchase my cocktail table. Communication was accurate and fast! Always purchase from Raymour ... customer service and their merchandise is above par! Lifelong customer ....
The representative was very helpful
The representative was very helpful, as she walked me through the process I had to follow.
Very friendly and helpful service.
My sales person Leah was terrific
My sales person Leah was terrific . She helped me pick out the perfect furniture and coordinating rug . No time was wasted which I very much appreciate.
On-line Outlet site was easy to use.
On-line Outlet site was easy to use.
Check-out process was also easy and it was fast to complete payment for order.
Just wish the delivery fee wasn’t so expensive.
False Availability
I specifically purchased this dresser from your site because it said that it was available within a week and then I get a message saying it won’t be available until September? Like, why did I pay as much as I did to have to wait 2 months now, I’m beyond pissed and being baited.
My charging ports are not working and…
My charging ports are not working and they can’t be replaced. I was told I need to replace couch in order to change out charging ports. This will void my extended warranty, and I don’t want to do that.
From the moment we walked in the store
From the moment we walked in the store, the salesman, Matthew, was very welcoming and helpful and friendly. No matter how many questions we asked him, he was very patient and answered every question and was very helpful. We feel like we chose the perfect chair for us, and he and the store manager were wonderful and gave us the best price and did all that they could to get us the chair as quickly as possible. We would definitely go back to this store for future purchases.
Always very nice customer service reps
Always very nice customer service reps! Chris was very nice and not pushy! We bought a mattress in our price range and happy to do business with you.
Easy next day delivery
Easy.. no pressure. Purchased a mattress. Second one this year. Free delivery is a bonus. Came the very next day. What’s not to like. And our sales lady (same one as last time) is very sweet.
Elvin was very helpful
Elvin was very helpful, but didn’t hover while I checked out the bedroom furniture. Very professional.
Salesman was more of a listener than a…
Salesman was more of a listener than a talker. Manager brought in and he added good information and suggestions
From sales to service very courteous.
From sales to service very courteous.
I would come back and tell people about
How I rated this store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








