Redbrik Reviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the amazing staff, who are often described as professional, helpful, and knowledgeable. People frequently highlight the outstanding communication, noting that they were kept well-informed and received prompt responses to their inquiries and updates throughout the process. Consumers also appreciated the company's efficiency, which made the entire process smooth and stress-free. Many felt a personalized and caring approach, with staff being supportive, understanding, and always having their best interests at heart. This dedication helped make daunting experiences much easier for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear and responsive... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting excellent communication and... See more

User experience

Reviewers consistently report positive feedback about the user experience, describing it as simple, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly re... See more

Company replied


Company details

  1. Estate Agents
  2. Property Investment
  3. Property management company
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(224)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent Service throughout, nothing was too much trouble

13 August 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review!

Rated 5 out of 5 stars

Excellent service

I cannot fault all of the team. They have dealt with the whole process of selling my mum’s property both professionally and quickly.
Redbrick are not the cheapest estate agents but well worth their fees.

5 September 2025
Unprompted review
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Reply from Redbrik

Thank you Sharon :)

Rated 5 out of 5 stars

Top class service.

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & efficiently. Andrew gave us a progression report every week which kept us in the loop.
Buying, selling or renting I would recommend Redrik to anyone.
Thank you all at Redbrk
Ian Harper

1 September 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the review Ian!

Rated 5 out of 5 stars

Super Service from Start to Finish

Redbrik were outstanding throughout whole process. They were efficient, proactive and kept me informed at all times. The sale was concluded in less than 3 months. I’d happily recommend Redbrik and would use them again without hesitation.

25 July 2025
Unprompted review
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Reply from Redbrik

Thanks for your 5* review Greg!

Rated 5 out of 5 stars

Fantastic experience

I used Redbrik for the sale of my house after using an online estate agent and getting no viewings or offers for 6 months. Within 3 months Redbrik has got several viewings and an offer that I was very happy with. I wouldn’t hesitate to use Redbrik for any future property sales. Lisa was fab at keeping me updated regularly throughout the process too!

8 August 2025
Unprompted review
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Reply from Redbrik

Thanks so much for taking the time to leave this 5* review Lauren!

Rated 5 out of 5 stars

Tammy is the best :)

We managed to sell our house in 9 days, and I was amazed at Tammy's ability to keep us up to date with all viewings/communicated when they all were.
Redbrik's has been fantastic throughout the whole process and would definitely recommend to anyone wanting their house to get sold quickly.
I cannot speak highly enough of Tammy and her kindess towards me throughout the slightly stressful process, I appreciated it massively.

22 July 2025
Unprompted review
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Reply from Redbrik

What a fabulous review to read! Thank you Lucy. We'll pass on your kind words to Tammy :)

Rated 5 out of 5 stars

5 star rating for Redbrik

Our experience with Redbrik has been nothing short of 5 star. We have been so impressed with all aspects of their customer service. Holly F has been instrumental in securing a sale for our house and from start to finish, the whole process has been managed seamlessly with excellent communication throughout. We have felt in very safe hands and would recommend Redbrik to all our friends and family.

6 August 2025
Unprompted review
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Reply from Redbrik

Thanks so much for this fantastic review Emma! I've passed on your lovely words to Holly :)

Rated 5 out of 5 stars

Thank you

As a first time buyer this can be a daunting process but Katie and Jessica have made the whole process feel easy! Cannot be more appreciative of their patience and help with the first steps! Thank you!

4 August 2025
Unprompted review
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Reply from Redbrik

Thank you so much for your 5* review!

Rated 5 out of 5 stars

Fabulous service .

Fabulous service .. we used Redbrick for selling and purchasing both properties.

We were kept updated and well informed for both properties- and Sarah M worked very hard to insure we got the right buyers .

Peter negotiated all our requests regarding the property we were buying , we probably sold at the worst time .. 24/25 .. with so much general uncertainty with interest rates , stamp duty , budgets and a complete change of government… but Sarah totally understood and was honest and professional at all times , making us feel we could trust her to make the right decisions regarding our sale .

Redbrick might not be the cheapest Estate Agents out there , but they definitely worked hard at both selling and buying for us .

I would highly recommend them .

1 August 2025
Unprompted review
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Reply from Redbrik

Thank you so much for this fantastic review Helen! We've passed on your kind words to Sarah and Peter :)

Rated 5 out of 5 stars

Redbrik do it again!!

There were a number of aspects to the service Redbrik gave us during the process of our house move which are worthy of note. Because our first contact with the team during the valuation process had been so positive we always felt we could discuss any matters of concern with them and we visited the office on Glumangate, Chesterfield many times!! Staff were always positive, friendly and professional. A mention too for the agents who let us view so many properties and must have begun to wonder if we were ever going to make a decision!! They were positive, clear and knowledgeable each and every time - thank you. Ironically this did mean when we saw Lancelot Close for the first time we knew immediately it was the house for us and were delighted it was a Redbrik property.

31 July 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! Thank you Maria :)

Rated 5 out of 5 stars

Very impressive.

Very impressive.
Knowledgeable and polite.
Ben in particular has been great, will have a laugh and a joke but soon gets down to the serious stuff.
refreshing as now nobody seems to have the time to look after the customer anymore!
Redbrik have though...

30 July 2025
Unprompted review
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Reply from Redbrik

Thanks for your 5* review Richard!

Rated 5 out of 5 stars

Great Experience

So far my experience with Redbrick has been great!
The photos are fantastic (apologies I can’t remember the photographers name!)
After that Holly has looked after me. She is professional, knowledgeable, and contactable. I have appreciated her efforts and guidance in securing the best and most appropriate purchase deal for my property in a timely and efficient manner.

17 July 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the 5* review Jenny!

Rated 2 out of 5 stars

Buying a property via RedBrik was an unpleasant experience.

Buying a property via RedBrik was an unpleasant experience start to finish. It’s just lucky we are extremely happy with the property itself.

The Mandatory Payment to accept an offer which is tenuously linked to search completion (outside of their recommended legal teams these are not accepted, we tried 2 who both advised the same. Fresh searches). This practice borders on being against the governing act 1979.
2. Members of the RedBrik team messaged my wife after 23:00 hrs chasing solicitor communication. The message was strangely written and could be assumed as under the influence of alcohol owing to the time and strange message tone.

Unless property was unbelievably desirable I would avoid purchasing via RedBrik again.

3 June 2025
Unprompted review
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Reply from Redbrik

Hi Chris,

Thank you for taking the time to share your feedback, and we’re pleased to hear that you're happy with your new home.

We’re sorry to learn that you found the buying process difficult. At Redbrik, we always aim to provide a smooth, transparent, and supportive experience for everyone involved.

To clarify, the property you purchased was marketed with Redbrik SecureMove™, which is clearly noted on our listings. SecureMove™ was introduced to provide greater certainty for sellers and more transparency for buyers. This includes access to key documents, such as searches, title information, and property questionnaires, at the start of the process.

The majority of solicitors accept the searches we provide, and in fact, your chosen solicitor has done so on other transactions. On this occasion, they opted not to, which is entirely their professional choice. However, this isn’t reflective of the wider process, which continues to work successfully for many buyers and sellers.

It’s important to note that SecureMove is not in breach of the Estate Agents Act 1979. The Act requires that agents act fairly, honestly, and transparently – all of which underpin the SecureMove™ process. Buyers are not charged to make an offer, and full information is provided before any payment is requested as part of the agreement to proceed.

Our team works hard to keep transactions progressing smoothly, which brings us to your comment about late-night communication. Thank you for raising this. While our team’s dedication sometimes sees them working outside standard hours, we agree this should be balanced with wellbeing, and we are addressing it internally. We’ve reviewed the email in question and can confirm it was appropriate in both tone and content.

If you’d like to discuss your experience further, please feel free to contact our Chesterfield Area Manager and Director, Jessica Risorto, at jessica.risorto@redbrik.co.uk – she would be happy to speak with you directly.

Once again, we’re delighted that you love your new home, and we truly hope you enjoy living there for many years to come.

Kind regards,
Redbrik.

Rated 5 out of 5 stars

The Team at Chesterfield are very…

The Team at Chesterfield are very professional especially Katie she is always polite,friendly and nothing is too much trouble for her.

15 July 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review :)

Rated 5 out of 5 stars

Excellent service!

From the first visit all the way through the process the team at Redbrik, namely Sarah Mcdonagh provided outstanding service. The support we received was excellent, queries were answered immediately and Sarah was always on hand to discuss any concerns and was exceptionally professional. We couldn't be happier and will recommend Redbrik highly to all our friends and family.

15 July 2025
Unprompted review
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Reply from Redbrik

Thanks Alexandra, for taking the time to leave this fantastic review! We've passed on your kind words to Sarah :)

Rated 5 out of 5 stars

I was really impressed by the…

I was really impressed by the professionalism and friendliness of the whole team at Redbrick.Katie Ryalls who dealt with me initially was efficient and friendly and dealt with all matters extremely promptly .I am sure they will make the whole process of buying a new property smooth and speedy .

11 July 2025
Unprompted review
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Reply from Redbrik

Thanks for the 5 stars Julie :)

Rated 5 out of 5 stars

From the start Redbrik kept us up to…

From the start Redbrik kept us up to date with the sale of my Mums house.
They were friendly & ready to answer any questions & dealt with problems that arose very professionally.
A big thankyou to Kathryn who went above & beyond.

13 June 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the 5* review!

Rated 5 out of 5 stars

Professional, passionate, and know the industry.

The Redbrik team have been fantastic. Moving house can feel like a big deal, but from the initial chat at the valuation through to the regular check-ins, they made the whole process feel stress-free. They’re professional, passionate, and know the industry.

The photos they took of our home were so good we actually wondered why we were moving at all! 😄

I should mention we’re in Rotherham and a little outside their usual patch—don’t let that put you off. They did a great job and we'd highly recommend them. Thank you!

7 June 2025
Unprompted review
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Reply from Redbrik

Thank you so much for this fantastic review Anna!

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