Redbrik Reviews 

222
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the amazing staff, who are often described as professional, helpful, and knowledgeable. People frequently highlight the outstanding communication, noting that they were kept well-informed and received prompt responses to their inquiries and updates throughout the process. Consumers also appreciated the company's efficiency, which made the entire process smooth and stress-free. Many felt a personalized and caring approach, with staff being supportive, understanding, and always having their best interests at heart. This dedication helped make daunting experiences much easier for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear and responsive... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting excellent communication and... See more

User experience

Reviewers consistently report positive feedback about the user experience, describing it as simple, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly re... See more

Company replied


Company details

  1. Estate Agents
  2. Property Investment
  3. Property management company
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(222)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Redbrik went above and beyond

I cannot recommend Redbrik, Chesterfield highly enough. They were recommended to me by a good friend who is an award-winning estate agent in another county. Jessica, Jake, and Andrew were all super efficient but, more importantly for us, they went above and beyond to be kind and encouraging when we were both mentally and physically at the end of our tether. We had been forced to sell our home of 30 years to stave off repossession - all due to suspected fraud by our own accountant! - so we needed to sell as quickly as possible. Hannah gave us great advice about setting a sensible sale price and knowing upfront exactly how much the estate agent and legal fees would be was a huge relief. I recommend Redbrik and their SecureMove to everyone.

21 February 2025
Unprompted review
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Reply from Redbrik

What a lovely review to read Kim! And we're so pleased that the Chesterfield team were so helpful :)

Rated 5 out of 5 stars

Fantastic from start to finish !

We have recently sold a property with redbriks and wow I cannot fault them in anyway ,from the first time meeting them to discuss putting our home on the market they couldn't do enough to help .Tammy was amazing through out finding a buyer and Andrew the progression officer was fantastic throughout the whole process ,giving us advise , making sure everything ran smoothly and being on hand to support us in any way needed throughout ( It would have been alot more stressfull without him) .I'd recommend redbriks to anybody thinking of selling a property !

27 May 2025
Unprompted review
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Reply from Redbrik

Thanks so much for this fantastic review Nicole! We've passed your kind words onto Tammy and Andrew :)

Rated 5 out of 5 stars

Thank you Redbrik So here we are 3 months in our lovely…

So here we are 3 months in our lovely new home.. Our selling/buying experience was challenging it say the least but we would never have got through it without the support from Redbrik.
We cannot praise Holly and Grace enough.. both proved to be efficient and professional, guiding us through difficult and frustrating processes.
There were many times along the way, especially when we faced further delays at Christmas, that we considered giving up. We will always be grateful to Holly and her honest and down to earth approach.. Thank you so much Cheryl and Stephen

20 February 2025
Unprompted review
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Reply from Redbrik

Thank you so much for taking the time to leave us this review! Lovely to hear that you are enjoying your new home :)

Rated 5 out of 5 stars

Really great experience

Really great experience, very efficient responses and worked with me on all requirements I had.

Managed to get in the property exactly when I needed.

23 May 2025
Unprompted review
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Reply from Redbrik

Thanks for your review Joe!

Rated 5 out of 5 stars

Tom and Tammy

Tom and Tammy of Redbrick estate agents at Crystal peaks Sheffield were very professional,kind and very supportive during the sale process of my mum and dad’s house.From the start of the sale process right though to the eventual sale which only took 3 weeks to achieve the full asking price I can’t thank them and the company enough.I would highly recommend them to anyone who wishes to sell a property.Charlain

16 May 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! Thank you for taking the time to share your experience with Redbrik, and we'll pass on your kind words to Tom and Tammy :)

Rated 5 out of 5 stars

Hard Working and Professional

Redbrik sold an ex-rental property for me. Throughout the process they behaved with patience and professionalism, particularly Clayton and Louise. It wasn't the easiest sale ever, requiring 16 viewings to produce one offer, but the team remained enthusiastic and supportive throughout. I have recommended Redbrik to friends and relatives.

7 March 2025
Unprompted review
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Reply from Redbrik

Thanks, Stephen - we really appreciate you taking the time to leave us this 5* review!

Rated 3 out of 5 stars

I was selling an unfurnished flat and…

I was selling an unfurnished flat and agreed to the package including the solicitors Taylor Emmet. Redbrik kept me well informed using the 'street ' app and always informed me of viewings. After I accepted an offer from a cash buyer it transpired the vendor had a more complicated situation - I wasn't made aware of the implications of this or given any guidance about time frame for completion. The solicitors were very reluctant to telephone the management company dealing with the flat. They relied on emails which didn't always arrive. Only when I telephoned relevant companies did things begin to happen. The service I received could have been better.

23 April 2025
Unprompted review
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Reply from Redbrik

Hi,

Thank you for taking the time to leave your feedback, and for speaking with our Area Manager/Director last week.

We’re pleased to hear that you felt well informed during the marketing of your property and found the viewing updates and Street app helpful throughout the early stages of the sale.

That said, we’re sorry to hear that the conveyancing stage of the process felt frustrating, particularly in relation to the leasehold information and solicitor communication. While your buyer initially presented as a straightforward cash purchaser, her position later changed, and we understand that this added extra conversations and some uncertainty.

We also appreciate your patience and assistance in helping to move things forward with the management company.

Thank you again for your honesty and for choosing Redbrik. We wish you all the very best for the future.

Best wishes,
Redbrik.

Rated 5 out of 5 stars

Clayton was fantastic

Clayton was fantastic! We actively didn’t buy some of the houses we viewed because the agents weren’t impressing us but all that changed when we landed on Clayton’s listing! He was of American quality. He knew his stuff, he kept us informed, guided us through the process and just overall made us feel warm and fuzzy about the whole process.

We only want to look at Clayton listings going forward - as we’re starting to buy investment properties!

So if you’re looking to sell your house … sell with Clay!

12 May 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read - thanks Dash! We've passed your kind words onto Clayton :)

Rated 5 out of 5 stars

Good experience

Louise at Redbrik was always very helpful. I had a positive experience with this estate agents. Thank you

26 March 2025
Unprompted review
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Reply from Redbrik

Thank you for the 5* review Susannah!

Rated 5 out of 5 stars

Best in Chesterfield

Changed to Redbrik following a disappointing service from another agent.
The professional team lead the viewings making the process far less personal. Once sold the team continued to lead and drive, challenges were faced but very much in a consultative way.
Would highly recommend Redbrik, only agent to provide support throughout the sales/purchase process.

31 March 2025
Unprompted review
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Reply from Redbrik

Thanks for this fantastic review :)

Rated 3 out of 5 stars

Do not buy through Redbrik

Whilst the secure move package is a flawless scheme on Redbrik's part, for the buyers it is useless. You are subject to a £595 fee for the sheer privelige of buying a property through Redbrik. The only thing of worth that it provides is searches that your solicitor can complete for much less.
Although Redbrik were keen to complete the sale as soon as possible, their relentless calls/emails was unnecessary, particularly as I'd asked them to get updates from our solicitors. The interactions with them seemed like they were trying to catch me out or gather some information without me knowing. As much as the sellers are the ones paying Redbrik, there seemed to be little consideration for us as buyers and we felt bullied into quick decisions, despite our questions going unanswered for several weeks.
After being rushed and pressured through the entire process, I went to collect the keys and they did not even have all the keys from the sellers.
Overall, this was a very difficult and challenging process, which could have gone a lot more smoothly, with some time and consideration.
For sellers, I'm sure the experience is well worth it but I do not recommend at all from a buyer's perspective.

11 March 2025
Unprompted review
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Reply from Redbrik

Hi Meghan,

Thank you for taking the time to leave a review. We're sorry to hear that your experience as a buyer with Redbrik didn’t meet your expectations.

Our SecureMove™ process is designed to make the buying and selling journey more transparent, faster, and more secure for everyone involved. The £595 reservation fee includes the cost of regulated and insured searches (valued at around £335 inc. VAT), as well as a significant amount of upfront legal and administrative work carried out before a property goes to market. This allows transactions to move more quickly once an offer is accepted. Importantly, the fee is fully refunded if the seller withdraws — something not usually the case when buyers arrange and pay for searches independently. That said, we understand that every buyer’s experience is unique, and we’re sorry that you didn’t feel the benefits were fully clear in your case.

We fully understand how important it is to feel supported and informed throughout what can be a stressful process, and we always aim to keep buyers updated without overwhelming them. However, we’re sorry if our communication style came across as excessive at times. We’d like to reassure you that each point of contact was made with purpose and always explained, particularly as we were having difficulty getting updates from your solicitor. Our priority was to progress the sale efficiently and ensure your questions were answered as soon as the information became available — including those that came to us via the seller.

We’re sorry for the inconvenience regarding keys on completion day. Redbrik conducted viewings at the property, therefore we held a set of keys which were handed over to you when you came into the office. However, as the seller vacated the property on the same day as completion, they posted the remaining keys through the property’s letterbox when they locked up.

We value your feedback and will use it to continue improving our service. We do hope you're settling in well to your new home and wish you all the very best.

Best wishes,

Redbrik.

Rated 1 out of 5 stars

Never again

Used them 3 years ago - brilliant. This time, did not listen to my requirements at all. Sale was quick but thats all I can say. Would never ever use them again.

28 March 2025
Unprompted review
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Reply from Redbrik

Hi Alan,

We’re really sorry to hear that your recent experience didn’t meet the high standards we set for ourselves - especially after having worked with us previously.

While we’re pleased that your property sold quickly and the process moved at pace, we’re naturally disappointed to hear that you didn’t feel listened to during the journey. We always aim to communicate clearly and act in the best interests of our clients, within the boundaries of legal and regulatory requirements such as AML compliance and formal ownership protocols.

There was an administrative error on the solicitor’s part relating to completion funds, which we understand was resolved quickly, and we apologise for any inconvenience this may have caused.

We’d welcome the opportunity to understand more about your concerns and take any learning from your feedback. If you’d be happy to share more details, please email me at jen.beal@redbrik.co.uk and I'll ensure it’s passed to the relevant manager for review.

Best wishes,

Redbrik.

Rated 5 out of 5 stars

Fantastic experience selling our house

Fantastic experience selling our house. Special thanks to Jen, Clayton, Hayley and especially Louise- all were excellent but I don’t think we would have got it over the line without Louise.

26 March 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your 5* review Nick!

Rated 5 out of 5 stars

Apartment sale

Excellent service throughout. Very professional in every way. I would have no hesitation in recommending them.

14 April 2025
Unprompted review
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Reply from Redbrik

Thank you for the 5* review Tony.

Rated 1 out of 5 stars

Shocking

I recently put an offer in for a house purchase ( a reasonable offer, not ridiculously low!) The person I spoke to didn't even thank me for submitting an offer. She was rude, condescending and unhelpful. I shall now make every effort to buy a property via another agent as I have no desire to interact with this company again.

10 April 2025
Unprompted review
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Reply from Redbrik

Hi Andre.

I'm really surprised and disappointed to hear this. Please can you email me with further details so I can look into it.

Best wishes,

Jen Beal - Director
jen.beal@redbrik.co.uk

Rated 5 out of 5 stars

From the initial valuation

From the initial valuation, to the photos, to listing the property and throughout the whole sales process, to completion the team at Redbrik were outstanding!
Communication was excellent and proactive, Jen, Abi, Louise, Hayley and Carlton were all brilliant. I especially found the 'secure move' process fantastic and as an investor a really reassuring tool to have. I couldnt recommend the team more highly and look forward to working with them again very soon.

26 December 2024
Unprompted review
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Reply from Redbrik

Thank you so much Nikki. What a fantastic review to read! We have passed on your kind words to the Sheffield team ❤️

Rated 5 out of 5 stars

Our purchase through Redbrik

The communication during the whole purchase was excellent. Both between ourselves but also the solicitors. Everything ran smoothly and I’d definitely recommend Redbrik.

14 February 2025
Unprompted review
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Reply from Redbrik

That's great to hear David. Thanks for taking the time to leave us the review :)

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