Redbrik Reviews 

Totally unprofessional in the handling of our house sale and don't respond to complaints . Their in house process after offer accepted falls down at every level. Avoid at all costs.

I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism.

When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages.

RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less.

We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms.

The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property—clearly visible on these searches—were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process.

The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused.

RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on.

When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys.

In summary, RedBrik Estate Agents provided an exceptionally poor service from start to finish. Their mandatory fees, inflated costs, and lack of communication create an experience that feels more like exploitation than assistance. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.

Excellent experience using Redbrik (Ecclesall Road) in the sale of my property last month. I sold a different property 3 years ago with one of the more traditional local agents and my experience with Redbrik couldn’t have been more different - highly professional and service orientated, great communication from start to finish and I felt like a valued customer, unlike my experience elsewhere. Viewings were considerately arranged and professionally managed by Redbrik and I was kept well informed of feedback and offers. I was particularly drawn by their SecureMove offer too and knowing that only offers from serious prospective buyers would be put forwards. I wouldn’t hesitate to recommend.

We have just completed this week as a seller of a property with the Chesterfield Branch . We have listed our house last year, when the market was slow .
But from the beginning Jacqueline visited us and explained in detail the process of Redbrik, and unlike other Estate Agent visits was not pushy what’s so ever. Our property was listed in a very timely manner ( within days ) which I was very impressed with.
The following period we was contacted weekly by Jake to update the process and feedback of any viewings , followed by advise to progress further with the sale . Redbrik arranged all the viewings and we were advised in advance when these would occur.
Finally when we accepted an offer we was looked after by Lucie the progressor along side Elena @ Taylor Emmet . Lucie was there every step of the way and kept things moving. We had a weekly contact , sometimes more at the last stage to ensure it all completed in a timely manner . Lucie was very easy to contact throughout, which was reassuring if any issues needed looking into . They delivered the completion within the secure move period , Overall I honestly can say Redbrik provides an excellent service and in a timely manner .

Emma was at all times professional and nothing was too much trouble for her and the team at Redbrik.
We completed last week, we couldn’t have had a better buying experience. Many Thanks to all involved

Buyer & sellers beware! Redbrik operate a very shady Reservation fee scheme where they charge a "non-negotiable", "non-refundable" £595 for a search pack and the right to take the house of the market. Problems with this:

1. The searches will usually be outdated. If something has come up in the time gap the old searches do not cover, then the buyer will be in trouble. Redbrik says they will "sort" this out. However, I would not want to be stuck in some remediation process with them when things go wrong. Far better to get your own conveyancer to do the searches.

2. The reservation fee to take the house of the market is nothing but a money grabbing scam whereby they pocket £595 from the seller and £595 from the buyer while charging the seller their usual percentage.

3. The £595 reservation fee does not benefit the buyer and is intrinsically unfair. It does not really protect from gazumping, as the seller can still accept a higher offer (perhaps £5000-10,000) and just refund the £595.

4. Additionally, this money does not go towards the sale of the house and is a lot of money because searches that only cost around £200-250. Thus, I am struggling to understand or see the value in this fee.

5. As a seller if you use this scammy service, it is likely you will get far fewer offers because most buyers will not subscribe to this scheme because 99.9% of estate agents do not do such things.

I just made an offer of the asking price of a house ~£350K and though this secure move stuff was optional. Imagine my surprise when Redbrik was happy to scupper the deal even thought the seller was very interested in continuing!

Sellers who advertise with Redbrik do so at their own risk as they only negotiate for their own fees and do not look out for the seller. The company has an awful reputation and should honestly look at acting with more integrity rather than trying to con people out of money on spurious reasons.

Redbrik are cowboys! Save your time & get a proper estate agent!

We have just sold a property with Redbrik and from start to finish, every member of their team and process have been absolutely fantastic. Valuation, photographer, office team to progression-every single person has been 5*, plus really personable and lovely. It takes a lot to impress us (there is so much mediocre/bad customer service out there!) but they have made the stressful experience of selling a positive experience. The whole teams attention to detail was brilliant.

Professional, knowledgeable, excellent communication and patient. Nothing has been too much trouble. We used their Secure move and conveyancing package with Taylor&Emmet solicitors. They seem to have a good working relationship with T&E, which really helped keep the process on track. From start to finish, we completed in about 16ish weeks.

A special mention to Jen who did our valuation and is lovely (who our friends are now selling with!) and Andrew in the progressions team who is absolutely worth his weight in gold and a complete asset to the Redbrik team.

Can't thank the whole team enough. We would (and have!) absolutely recommend Redbrik for selling your property.

We bought from Redbrik in 2021 and then sold with them recently and had great experiences both times. Ross came out to value the property and was really informative and not at all pushy. They had the property on the market very quickly and it sold for asking price after the first viewing. We were in a short chain and kept up to date regularly and completed earlier than we expected to. Would definitely recommend!

Recently marketed our property with Redbrik, and I have to say the overall package and service was excellent.
From the initial meeting with David, to handing the keys in on completion we were looked after and kept in the loop throughout the whole process. Their fees were fair and compared well (or better) than other agents, and their "Secure Move" package worked very well for us and made the whole process a lot less stressful.
i would have no hesitation in recommending Redbrik to anyone wishing to sell their property. Thank-you!!

Very keen to take your money. Insistent that they get their £595 fees before they will take the property off the market, only to find out from the seller they are still taking viewings 😅😂

Then you’ve got the promise of a quick sale, ha! HA! HA! Took so long we very nearly had to pull out of the sale on multiple occasions, because what should have been a simple process was constantly set back, and we as the buyers were left in the dark, with very minimal communication from anybody other than the actual vendor (who was paying the estate agents so they could stay out of the sale) lol.

Look, I’m not saying any of the other company’s are better, the previous estate agent “Aquire properties” were horrific, and we did have to pull out of that sale, but I suppose when your competition is rubbish, there isn’t much need to provide a decent, honest service.

The sale completed, with the house in a completely different state than how we viewed it 6 months before (that’s the sellers fault, but had the sale have gone through in a decent amount of time, the house would have been what we thought we were purchasing.)

All in all, I’d say that red brick live up to the stereotypes of your typical real estate bull 💩er’s, and they’re just as horrific as every other company of its sort.

Also just a thought, why are Redbrick the only company insisting they do the searches? The searches that cost less than £300 with a solicitor, are £595 with themselves and non optional. Seems like a con. Is this legal?

The new homes team were terrible when trying to purchase a property. They completely misled and mis-sold us with the property they had listed. The estate agent had no clue about anything to do with property and instead of finding out answers, he made important, legal information up which lead to us losing a huge amount of money once we had began our purchase as we ultimately had to withdraw. Then when I contacted Redbrik to withdraw from the purchase (entirely because of their lies and not wanting to end up with a huge legal issue on our hands) I was shouted at and argued with over the phone by the estate agent in an already upsetting situation. Awful customer service and this was matched by a rude Director with no interest in improving their service or dealing with the issue his estate agent created.

Redbrik dealt with the tenancy and subsequent sale of our previously rented property. We were highly satisfied with both the rental and sales processes.
The sale was dealt with as a package including conveyancing by Taylor Emmet. The whole process was stress free and only took two months. After hearing horror stories of house sales taking ages to complete, we are extremely pleased with the service we received.

We’ve recently sold our home through the Chesterfield branch.
Reading the negative reviews, I wanted to write about our experience because I guess the bad reviews are from people using Redbrik for lettings.
If you want a professional Estate Agent to sell your home then we cannot praise Redbrik enough for the service we’ve experienced from start to finish. From us putting our house up for sale and throughout the process we’ve had expert advice. This includes Hannah who came out to value our property, our negotiator Clayton who worked so hard making sure we could close a sale and to Lucie who is helping us through the final stages to completion.
At every step there is someone at the end of the phone to talk to. Thank you Redbrik for helping us start a new chapter in our lives.

This is an honest feedback and I would advise that people stay clear of this Company as they are dubious. Especially if you have paid an holding deposit, they won’t let you have it back and will plan with the landlord to take more from you.
I rented a property from this company, after paying 6 months ahead (£850 per month) with this current economy and holding deposit of £980. The house has mould issue which I reported severally. This started affecting my children. After months of complaining, I started complaining in July or August, Redbrik sent a staff for visit in November who I showed all the issues and water in the kitchen which we don’t know where it was coming from, although not much. The staff said she will report it all. Now the staff has left the miserable company.
In January, the mould company came to check the house and the main mentioned that the house needs full renovation. After like a week, a mail to vacate the property. We had to beg to leave the property in the 11th month. Which Redbrik still collected half of the month rent which we didn’t use.
After checkout and I dropped keys. The lady went to the house, sent me mail that she has checked andmy deposit will be released. Fast forward to two months after, they sent a mail I will even still pay them up to £500 more. Redbrik and Landlord already destroyed the kitchen floor saying we left the house that way.
AVOID REDBRIK!!! Very terrible people

Please be very wary of this company when purchasing a new build house. After paying the reservation fee of £595 to have the house STC, then discovering they have put the house back on the market, but refusing to refund the deposit - even thou they have broken their own agreement. Not once had I stated I was pulling out of the process. They have now taken my money, the house, and left me on the verge of everything being lost as its now put my own house sale at risk. This is disgusting behaviour and daylight theft. Lost all faith and trust in this company. So please, be extremely wary of them.

Their response proves this yet further, taken £595 from me, house was put back on the market, sold. Pure theft.

I have never written a Trustpilot review before but I am so appalled with the service received, I want to share my experience which is similar to other Trustpilot reviews about Redbrik written on 29 August 2023 and 12 December 2023.

I moved out of a property that I had been renting in June 2023. The Property Manager emailed me confirming if there were any deductions, he would let me know within ten working days. When I didn't hear anything, I rightly assumed there were no issues. Then, in September 2023, I received an email from My Deposit (a tenancy deposit scheme) confirming that Redbrik had requested to keep all the deposit of £1,396.00. When I read the things that were being claimed for, I was beyond shocked and disappointed and didn't understand why Redbrik hadn't communicated with me or shared the Check Out Report. I initially contacted Redbrik to understand more and they wouldn't share any of the invoices with me for the things claimed for and they stated that I would need to make a dispute via My Deposit scheme.

I'm happy to confirm that I have now received the majority of my deposit back following My Deposit's independent adjudication after a very upsetting and stressful time. I write this review to raise awareness and ensure that Redbrik don't fraudulently try to keep your deposit or other monies. Please take your own photos and videos before vacating a property as evidence and make use of the My Deposit dispute service if needed which is an impartial service not linked to Redbrik.

I would strongly advise against using the services of Redbrik. The Property Manager who I had to deal with (who I wont embarrass by naming), even states that his strength is 'Drinking' on his Redbrik profile on their webpage. It's clearly not his passion for customers or his professionalism and this extends to the company as a whole from my personal experience.

Edit on 23/04/2024 - Redbrik showing themselves to be the snakes they are with a standard response saying they have no record of my tenancy. That's very odd because my name is the same, the tenancy was Ashley Lane from Jan to June 2023 with Jake McLean and I've just had a complaint upheld against you. It's so frustrating I cant upload the Adjudication outcome or I would have shared it. As usual, Redbrik take no responsibility. Please don't trust this company!!

Compared to other estate agents the pricing seems expensive, however, the advertising and quality of photos were far better than other companies, once we were assigned Emi Davies (Chesterfield Branch )as our sales Manager she was outstanding, communication was great and she was honest about the progress of the chain, we felt she worked very hard on our behalf, other companies in the chain were, i can only describe as useless and without Emi Davies tireless efforts and constant enquiries to move forwards i feel the chain would have fallen down, Redbrik were the only company in the chain that understood communications, timeframes, and that there is a home involved and not just a contract. Redbrik acted as agents for both our Sale and Purchase of our new home.

I needed to go through the process of selling my late father's bungalow in Chesterfield. I don't live local, so was unsure who to use. Redbrik was recommended to me. I am so pleased I used them. They were brilliant from start to finish. I didn't want to do the viewings due to the circumstances and the distance I would have needed to travel. They sorted everything out for me. Kept me informed by emails and phone calls. I trusted everything they did and told me. The main person I used was Holly, but it wasn't a problem if she wasn't available, as everyone I dealt with were helpful and were always there to answer any questions I had. They were all also very compassionate and caring due to the reason for the bungalow being sold.
The sale was completed in 9 months, which I think is very good.
I would definitely recommend Redbrik. I can't thank them enough for making a very difficult time, so much easier.

We had an extremely disappointing experience with Redbrik estate agent, Chesterfield. We have been renting a property in ListerClose and Georgina was our manager. They initially offered an early tenancy termination, but later reneged on the agreement, forcing us to pay additional 2 months rent and endure unjustified expenses. The landlord, backed by the agency, unfairly demanded our full deposit of £900 and an extra £100 for repairs despite our efforts to meet their cleaning requirements. The landlord insisted on repair costs despite a clean checkout report. This added to the unjust financial burden and highlighted the lack of fairness in their dealings. We had to raise the despute with My Deposit and waiting for the decision. Agency forced us to do multiple end of tenancy professional cleanings with the cleaning company they preferred. We did a professional carpet cleaning ourselves but they didn't believed it even after we provided invoices and bank statements. The property manager consistently sided with the landlord, causing us significant mental and financial distress. I strongly advise against choosing Redbrik for any property dealings.

We’ve used Redbrik on two house buys and sales. The teams we have dealt with have always been professional, friendly, and always on hand when needed.

Redbrik are great at marketing and exceptional at communication.

I can recommend Redbrik enough for their services.