Red Lobster Reviews 

159
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were unhappy with their experience overall. Many customers were disappointed with the product quality, noting that items like shrimp were small, unseasoned, or different from what was advertised. Reviewers also frequently mentioned issues with their orders, including cold food, incorrect items, or long wait times. The service was often criticized, with some experiencing forgotten orders, rude staff, or a lack of attentiveness. Some people were dissatisfied with the quality of certain dishes, describing them as inedible, overcooked, or lacking flavor. However, some customers also noted positive experiences with the staff, describing them as pleasant, friendly, and professional. A few other people also felt that the food was fresh, flavorful, and perfectly cooked, with some highlighting the delicious biscuits.

What people talk about most

Product

Clients share ambiguous opinions on product, with some expressing disappointment over changes to beloved... See more

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the kindness, helpfulness, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising specific dishes... See more

Service

Users describe ambiguous interactions with service, with some customers expressing disappointment due to... See more

Order

Reviewers mention ambiguous feedback about their orders, with some experiencing issues like parts of their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Ive had a love affair with red lobster for decades but the honeymoon stage is definitely over. Your crab Alfredo was perfect for me, I was in my "happy place " every time I enjoyed it but you took it... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

159 reviews

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1-star

No history of asking for reviews

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2.6

All reviews

(159)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

On march 9 visit red lobster in…

On march 9 visit red lobster in fairview heights ill the wait time was 45 min then once inside the biscuits and drinks was fine place an order took almost an hour the crab legs was terrible soft and rubbery very little meat inside jumbo shrimp was not jumbo small in size maybe 6 on a plate terrible experience never return

9 March 2025
Unprompted review
Rated 5 out of 5 stars

The Red Lobster on THE FRONTAGE ROAD ON…

The Red Lobster on THE FRONTAGE ROAD ON 1604 west in San Antonio, Texas was excellent…..Kimberly, the waitress, is phenomenal! She is always personal and cheerful! Eleanor, assistant manager, was excellent! We will be back! Dee and Garry Manitzas-San Antonio, Texas

15 February 2025
Unprompted review
Rated 4 out of 5 stars

Went to Red Lobster this past week

Went to Red Lobster this past week, for dinner with my cousins. The wait was reasonable, and the food was very good! Only complaint is the price! Had to end up asking an Aunt for money, which was an embarrassing situation...

20 January 2025
Unprompted review
Rated 1 out of 5 stars

IRed Lobster in Montgomery…

I would at Red Lobster in Montgomery Ohio and the food went awful the grill was broken we couldn't get any steak that was for Christmas dinner and the services was Bad. The host was nasty I'll never go back to Red Lobster again was very awful the the hosting was very nasty

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Ate at the Red Lobster in Ames

Ate at the Red Lobster in Ames, Iowa this past Tuesday. Food was wonderful! Could not have been any better! Also had fantastic service, very attentive and helpful waiter. So pleased, we will be back soon!!

17 December 2024
Unprompted review
Rated 1 out of 5 stars

WORST I HAVE EVER EATEN ANYWHERE

OMG, THE FISH SANDWICH TASTED LIKE IT WAS SPOILED, THE FRIES WERE STALE AND SOGGY AT THE SAME TIME, THE SALAD I ORDER WAS BROWN LETTUCE, WITH STALE AS HECK CROUTONS, AND THE BUISCUITS TASTED LIKE STALE OLD BREAD NOTHING LIKE THE RED LOBSTER I REMEMBER, HORRIBLE, HORRIBLE FOOD.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered takeout from Red Lobster…

I ordered takeout from Red Lobster Barrie and was disappointed that the drinks order was incomplete. (The Uber delivery dude went back to collect the missing drink!)
The escargots are actually mushrooms which apparently contain snails. I couldn't find them or taste them. The Shrimp linguine was passable—I can make it better. It was expensive–not worth the price.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Wow..

Wow... I mean... I'm blown away.... I didn't even know it could get this fantyfantastic i mean... bravo...

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Five Gold Stars - Uriah W and Staff

We had no reservation for party of 15 at Red Lobster, 8012 Concord Mills Blvd Concord NC restaurant. We were travelling from PA. Greeted politely, Seated promptly. Our server, Uriah W was EXCELLENT. Food served Hot together as a family and Delicious. Uriah handled all our side request with accuracy and a smile. B Daniels, Mgr., It was our pleasure meeting you and your staff. May you be blessed as you make your customers smile - Verbia Sanders & Family

18 July 2024
Unprompted review
Rated 1 out of 5 stars

The food was awful

The food was awful, the shrimp was not good and the steak was so small and tough, it was beyond belief that this company could do this to customers. The prices do not reflect the mediocre food and over pricing does nothing to make the experience better. I suggest that you not enter this restaurant, you will be greatly disappointed.

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service

Poor Service, Food sold was not the True Fish that i ordered, Plano business should be closed down now. Spent $80.00 and advised management of food and service and still no adjustment was given or apology was given.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Red Lobster huge disappointment

Red Lobster has been my favorite restaurant for as long as I can remember, UNTIL NOW! What are you doing? Changing everything, in a bad way! 2 of my favorites are now gone - the Lobster Bisque and the Walt's Fried Shrimp!!!!! They have replaced the delicious Walt's Fried Shrimp with much smaller, tougher, awful shrimp. And the menu is now a complicated mess! Just ate there on July 3rd. I am so, so disappointed, I don't even want to go back. Again, what are you doing to Red Lobster!?!?

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Red Lobster's a shame

Red Lobster? A joke! It is for years now they keep bombarding me with their ads to a different addressee in the USA. I told them countless times I'm in the UK, and asked them to stop! The "Unsubscribe" button in their emails are an other joke, as it just brings up a window saying:
"Unauthorized Activity Detected
You are seeing this page because we have detected unauthorized activity.
If you believe that there has been some mistake,
Click here to e-mail our website-security team and describe your case.
Case Number: a750e35c6ae27347764d15920a3199d2a6ac298836d38754f6508e12752d1232" I clicked/wrote them, no result.
I contacted them via instagram, this is what they wrote me on 25th of May:
"Hi, Michael. So sorry to hear this. We will make sure to remove your email address. Please allow 7 to 10 business day. If you're ever in the US or Canada area, we do hope you pay us a visit! 🦞"
Today is 26th of June and they still sending me their harrassing ads.
Shame on them...

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Great birthday lunch experience! (Paramus, NJ)

Came here for a birthday lunch today and everything was great! My server was top notch! So nice quick and helpful, even had a complimentary dessert! My food was EXCELLENT❤️. I forgot how much I enjoyed Red Lobster, hope this location sticks around for a long time. Great choice for my birthday.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

The Red Lobster in Fredericksburg was Terrible!!

The Red Lobster in Fredericksburg, VA., was terrible!
I'm sorry that I can't rate it less than one star.
When we ordered our meal, we asked if we could have extra butter, with our biscuits. We didn't receive the extra butter until we finished the biscuits, which we no longer needed. It seemed as though, we were on their time. "Kay" was our server. I don't think she has been waiting on tables very long. She was unorganized and didn't seem to care very much. She only stopped by our table when it was covenant for her to do so. A big problem that they have is that they DON'T HAVE THE RIGHT TOOLS TO CRACK CRAB LEGS (crackers and prodding tools), which Kay did not mention when we ordered. So we had to send them back because we couldn't get them opened with our bare hands. Then we had to wait an additional 20 mins. to get something else.
I would never go back here again!! It's no wonder Red Lobster is going out of business.

21 June 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointed with changes

The pick 2 or 3 items have changed. They took off the fried scallops/fried fish and it looks like they are forcing people to eat things one way. The rice was real bland and dry. I decided to just order fish and chips. Very disappointed. I have never seen this place so empty.

19 June 2024
Unprompted review

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