Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... See more
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i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into productio... See more
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Excellent! The product looks fine along not used yet and delivery was very swift after ordering.
I found them very good to deal with when ordering the carpet and asking for advice on how much to order, especially as it was a complicated pattern. They were usually quick to deal with any email... See more
Company replied
Company details
- #69 of 87 best companies in Flooring Shop
Written by the company
Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
Contact info
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, United Kingdom
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
4.4
Excellent
103 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very dissatisfied with the courier …
Very dissatisfied with the courier service used with the company (in my experience)
Received an email yesterday advising me that delivery would be made on that day but no time specified so I just assumed it would be all day. No update or tracking available but I couldn't leave any delivery options, only to change delivery date, which I didn't need to do.
No delivery and no response!
Today I received an email and message telling me delivery was to be made between 1545 and 1745. No number to contact or tracking information but not necessary be once again
Waiting for the door to knock, myself and my son are at home and I happen to look at my phone at 1645 to an email saying they're sorry they tried to deliver at 1638 BUT NO RESPONSE! my security door bell is LOUD and the door itself you'd be able to hear a knock, plus an over exited shih tzu would definitely let us know!
Once we realised we rushed to the window and noticed not a DX van but a SWITCH van who's driver was about to drive off and as we tried to catch him he'd sped off.
Fuming is an understatement and I have obviously left a review on their site!
I had to rearrange for tomorrow and change my plans.
Not happy!
3 December 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and inconvenience caused by your delivery.
This is certainly not the level of service we expect from the delivery company we use. Being advised of a delivery window, remaining at home, and then receiving a missed-delivery notification without any contact or evidence of an attempted delivery is understandably upsetting. We appreciate you explaining the situation in detail, particularly regarding the lack of tracking, contact options and the vehicle involved.
Please accept our sincere apologies for the disruption to your day and the need to rearrange your plans. We are escalating this matter with the courier company as a priority so it can be fully investigated and addressed to prevent a repeat. If you are willing, we would appreciate the opportunity to discuss this directly and ensure your delivery is completed smoothly. Please contact our customer service team with your order details so we can assist further.
Thank you again for bringing this to our attention, and we’re sorry for the experience you’ve had.
Terrible
I ordered a small piece of flooring. I was sent a scratched bolt end with multiple thick staples through it. I needed pliers to remove these staples because they were so big. The whole point of vinyl flooring is to create a waterproof seal which is virtually impossible when there's small holes in it. It also had scratches all over it. When I contacted them to complain they took nearly a month to come to me with a resolution, and only after I chased them for not responding. Their resolution was to send me more flooring a month after I needed it. I accepted the flooring but it's very inconvenient as I had already made other arrangements. I will never use this company again and you would be smart to avoid them.
6 November 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hello Marissa,
Thank you for taking the time to share your review. We’re genuinely sorry for the frustration caused and for the condition the flooring arrived in from our suppliers, that is absolutely not the standard we expect and we understand how disappointing that must have been.
However, we do feel it’s important to clarify the timeline, as this played a large part in what we were able to offer. The flooring was delivered around six weeks before the issue was first reported to us and by the time we were notified, the material had already been cut in preparation for fitting. Once flooring has been cut or installed, it can no longer be assessed, collected or returned to the manufacturer, which limits the options available to us under both our policy and the supplier’s.
Despite the issue being reported outside our terms and after the product had been altered, we still raised your case with the supplier and pushed for a resolution on your behalf - even though it was also outside their timeframe. We’re pleased that, after these discussions, we were able to secure and offer you a replacement free of charge, which you confirmed you wished to proceed with.
We appreciate that the delay in reaching a final resolution was frustrating and we apologise for the inconvenience caused, including the disruption to your planned fitting but we had the complaint raised with the manufacturer and argued the case to help you, which did take some time I am afraid.
While the situation wasn’t straightforward due to the time elapsed and the flooring being cut before the issue was raised, we did make every effort to resolve the matter as fairly as possible and we’re glad we were ultimately able to provide a replacement.
Thank you again for your feedback, it helps us continue improving our service.
Disappointed at first, but customer service won me over
I recently purchased vinyl flooring from Remland. When it was unrolled on fitting day, I was surprised and quite disappointed to find tyre track marks running right through the middle of it. Luckily I was able to clean the marks off, but it wasn’t something I’d expect on brand-new flooring, especially given the cost.
That said, when I contacted Remland about the issue, their customer service was excellent. They responded quickly, apologised sincerely, and arranged a goodwill refund to acknowledge the inconvenience. They also reassured me that they would raise the matter with the manufacturer to prevent it happening again.
Overall, whilst I was disappointed by the condition of the flooring when it arrived, I was very impressed with how Remland handled the situation. Their prompt and considerate response showed they take customer concerns seriously. I’d recommend them based on this experience, though I would personally want to check any pre-packaged flooring before delivery in the future, just to avoid any surprises.
6 October 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hi Martin,
Thank you for taking the time to leave such a detailed and balanced review. We’re very sorry again for the marks you found on your vinyl flooring, that’s certainly not the condition we expect our products to arrive in from our suppliers and we completely understand your disappointment.
We’re glad the marks were removable and that our team were able to assist quickly with an apology and a goodwill refund. Your feedback means a lot to us and we appreciate you recognising the steps we took to put things right.
We’ve already raised this issue with the manufacturer to help prevent anything similar happening in future, as we want every order to arrive in perfect condition.
Thank you again for your understanding and for recommending us despite the initial inconvenience. If there’s anything else you ever need, we’re always here to help.
Absolutely delighted with the product, the fitting, the customer service and with the value for money!
Originally quoted for 3 bedroom carpets in April 2023, Remland (Folkestone) honoured the price in April 2025 and delivered in May.
The fitters were an experienced team of cheerful, friendly, decent, hard-working blokes with excellent skills.
I am absolutely delighted with the product, the fitting, the customer service and with the value for money.
Well Done Remland Carpets and Thank you for a Great job !
2 May 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the quoted price being honoured and that the carpets were delivered and fitted to your satisfaction.
Our fitting team will be thrilled to hear your kind words, they take great pride in their work and it’s lovely to know their friendliness and skill made such a positive impression.
We’re absolutely delighted that you’re pleased with the product, service and value for money. Thank you again for choosing Remland Carpets and for taking the time to share your experience.
We really appreciate it!
Slow customer service
I sent a complaint about some marks on the vinyl flooring I purchased. After a month, I decided to call as I had not heard anything. They asked me to submit more photos, but then could not offer any resolution to the problem. I was told it was my fault for not unravelling a heavy piece of flooring to check for damage. Something that I believe an online purchase should not have to do. This is a job for the warehouse team.
I am disappointed and will never purchase from them again.
12 March 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the experience you had with your complaint and I completely understand your disappointment.
We always try to resolve product issues as quickly and fairly as possible, which is why we request additional photos when marks or damage are reported, this helps us determine whether the issue occurred during manufacturing, transit or after delivery. I’m sorry this process felt frustrating and that you didn’t receive the resolution you were hoping for.
While we do ask customers to check flooring on arrival so any courier related damage can be addressed promptly, I appreciate your point regarding the difficulty of unrolling heavier items and we’ll be reviewing how we communicate this to make the process clearer and more practical.
We’re genuinely sorry to have lost your confidence and although I understand your decision, we’d still like to thank you for your custom and feedback. It helps us continue improving our service.
If there’s anything further we can clarify or assist with, please feel free to get in touch.
Flooring has just been dumped in the…
Flooring has just been dumped in the driveway!
No one rung the bell or knocked and u haven’t inspected it to make sure it’s not damaged! Terrible customer service in absolutely fuming. I’ve got a broken arm and have no idea how I’m supposed to get this inside!
3 April 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hi Sian,
Thank you for your review and I’m really sorry to hear about how your delivery was handled. Although we use third-party couriers for larger flooring deliveries, we absolutely agree that leaving the order on your driveway without knocking or ringing the bell is not acceptable, especially given your injury.
We understand how frustrating this must have been and this is not the level of service we expect from our delivery partners. I’m glad to hear that the issue has since been sorted and resolved, but please rest assured, we will be raising this with the courier to prevent it happening again.
If there’s anything more we can help with, please don’t hesitate to reach out.
No updates on delay.
Orders flooring. Paid for flooring. Multiple emails saying order is processing. Weeks later still no further forward. Rang a few times to be told they come direct from the supplier. We will ring them get an update and get back to you. No one ever gets back to you. Desperate for this flooring as it’s holding up my son’s bedroom.
If I don’t have a date by tomorrow I will be cancelling and raising the issue with my card provider.
6 January 2025
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced earlier this year and we completely understand how stressful delays can be, especially when a bedroom renovation is depending on it.
We’d just like to clarify that we did reach out with updates at the time, including information we received from the supplier regarding the status of your flooring. We’re sorry if any of those messages didn’t come through clearly or caused any misunderstanding.
We truly appreciate your patience throughout the process, and we’re glad we were able to assist you. If there’s ever anything more you need or any way we can help in the future, please don’t hesitate to get in touch.
Thank you again for your feedback.
Do not order from this company!
Do not order from this company!
I ordered some vinyl flooring almost 3 weeks ago. Was told it was delayed as they didn’t have the stock available (red flag since it was still available to order on their website at this point). This delay was supposedly until 6th December. 6th December arrives and no update. I called up and then it was oh sorry it’ll be in on the 9th December and we will ship to you next day. 10th December arrives and nothing. At this point I’ve had to delay the fitter so I call to see what other vinyl is in stock and pick a different one. Told this will arrive Monday 16th. By Friday 13th no order update so I call again, sorry but your order won’t arrive until Wednesday 18th (the day my fitter in booked for). At this point I’m very frustrated and end up cancelling the order. Ordered from elsewhere on Saturday and my new flooring has arrived today no problems.
Still waiting on a refund from Remland for the total amount (including the difference between my first and second order) and not convinced I will get my money back but I wait with bated breath.
Do not order from here, please go elsewhere.
17 December 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Rachel,
Thank you for your feedback and we sincerely apologise for the experience you've had with us. This is not the level of service we aim to provide and we understand how frustrating these delays have been, especially when coordinating with your fitter. Our sincere apologies for the communication on our side not being the best.
The issues with stock availability and subsequent delays were caused by unexpected supplier issues, and we regret that our website didn’t reflect real-time availability. This is something we are actively working to improve to avoid similar situations in the future. However, as we do not stock everything and the stock levels are with our supplier, it is difficult for us to reflect the stock levels on our website. So instead, when this issue does arise we contact our customers immediately (which we did with you) and let them know with some options on how to proceed. I appreciate this was not ideal, but we did let you know as soon as possible so you could make a decision on how you would like to proceed.
Sadly the delay was due to the supplier not sending the item on time as their delivery vans have been full due to the festive period and they did not communicate with us. We did offer to send the vinyl on an AM service for you to try and make this right for the day your fitter arrived on, but we appreciate this was not suitable. I can only apologise for this and would like to reassure you, this is not the usual way we do business and I am very sorry for your experience.
As you can see, we are a company that has been trading for over 32 years and are not a 'red flag' company. On our review portal with 'Reviews - io' we are rated 4.8 stars. I can also confirm your money has now been refunded in full for your order.
We appreciate your patience and sincerely apologise again for the inconvenience. We hope to have the opportunity to serve you better in the future.
Best wishes Rachel,
The team at Remland
Great customer service
I ordered 3 packets of laminate and the top board on two packets were damaged even although packets were very well wrapped.
I thought it would have been a drama to get two replacement boards.
I sent an email with photos of the two damaged boards.
I got an email the following day with an apology and an order number for a new full box of laminate, 9 boards rather than 2.
Excellent custservice
30 November 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Mark,
Thank you so much for your kind review! We’re truly sorry that the initial delivery had damaged boards, but we’re glad we could resolve the issue quickly and to your satisfaction. Providing excellent customer service is a top priority for us, and it’s wonderful to hear that you were pleased with how we handled your replacement.
We appreciate your understanding and your trust in us and we hope you enjoy your new laminate flooring. If there's anything else you need, please don't hesitate to reach out.
Best regards,
The Team at Remland
Our home has been transformed
We’ve just had a new carpet fitted by Remland and we couldn’t be happier. Reasonably priced, we opted for the slightly more expensive Hollywood fit and our home has quite literally been transformed. The 2 fitters expertly laid our carpet on 3 flights of stairs and 2 hallways in a day; contending with both a curious cat and dog throughout. They demonstrated real craftmanship and enthusiasm for the job in hand and did a great job cleaning up afterwards. I would heartily recommend Remland and the excellent team who work for them. Thank you.
17 June 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Tom,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with your new carpet and that the Hollywood fit has made such a positive impact on your home, that is the perfect touch! Our fitters work hard to ensure every detail is just right and it’s great to know they have impressed with their craftsmanship, even with a curious cat and dog in the mix! 😊
We’ll pass along your kind words to our team; they’ll be so pleased to hear how much you appreciate their hard work. Thank you again for choosing Remland and for recommending us. Enjoy your transformed home!
Best Wishes,
The Remland Team
exceptional customer service
I've used Remland before - I've always found their customer service goes way beyond, they couldn't have been more helpful with suggestions and multiple samples. Speaking to customer service again today with a super helpful person, gave me different ideas and lots of stuff to consider. Can't recommend highly enough :))
17 June 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Caroline,
Thank you for your kind words and for being a loyal Remland customer! We’re so glad to hear that our customer service team has continued to make a positive impact and that their suggestions and samples have been helpful in finding the perfect fit for your space.
It’s always a pleasure to assist and it’s fantastic to know that the conversation left you with plenty of new ideas to consider. Your recommendation means a lot to us, thank you again for sharing your experience!
Warm Regards,
The Remland Team
First class Customer service from placing my order to delivery…
I can truly say that the customer service is second to none. Remland Carpets give a first class customer service to customers. From placing the order to delivery I was informed every step of the way. The product knowledge and my requirements were quickly identified through the chat, and the online ordering process was simple. I was informed of the delivery and time frame in advance which was adhered to exactly.
I would highly recommend the company.
28 May 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Susan,
Thank you so much for your wonderful review! We're thrilled to hear that our customer service exceeded your expectations and that you found the ordering process smooth and informative. It's fantastic to know that our team's product knowledge and commitment to clear communication made a positive impact on your experience. We appreciate your high recommendation and look forward to serving you again in the future!
Best regards,
The Remland Carpets Team
A very positive experience.
Had a very positive experience using this company. My first contact was via their website, when I requested samples, which were delivered very quickly.
I required additional advice and contacted the company using the “help@“ email address. The replies were prompt, and the help and advice I received from Sophie and Marie-Louise was very much appreciated. Sophie arranged the particulars of my order, and processed a custom order very quickly. Delivery was handled by DX; the quoted delivery date was met, and the driver followed the additional delivery instructions.
I wouldn’t hesitate to use Remland again; friendly and professional replies to queries.
1 May 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that our team, especially Sophie and Marie-Louise, could assist you so effectively. It's great to know that you found our website convenient and that our prompt responses and swift handling of your order met your needs. We're pleased that the delivery went smoothly as well. Your kind words are much appreciated, and we look forward to serving you again in the future!
Warm regards,
The Remland Carpets Team
Paid £21+ for what is described as…
Paid £21+ for what is described as Express Dispatch , this to me would infer next day delivery , its not all all that service , 5 days later I will receive . Very misleading claims
6 March 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Fiona,
Thank you for your review and for bringing this to our attention. We're truly sorry to hear about your experience and any inconvenience it may have caused. Our express dispatch option states clearly on our website at checkout: 'Same day dispatch when you order before 12 noon. Orders placed after 12 or on weekends/bank holidays will be processed the next working day'. We offer this service so orders can leave us on the same working day, but we do not advertise it as a next-day service as sometimes the items can be delayed. I do apologise if you were confused by this. Although we sent your item out on a 1-2 day service, on this occasion it was delayed by the couriers which caused the 5 day delivery timeframe. Apologies for this.
We value your feedback and we are glad we have now made this right for you and resolved this via email.
Again, we apologise for any disappointment this may have caused and appreciate your understanding.
Kind regards,
Remland Team
one happy customer!
Vinyl sample received quickly and then full order placed- again, received quickly. Great communication from company, excellent product- one happy customer! Would recommended and would purchase from again.
12 February 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Hannah,
We're thrilled to hear you're happy with both the speed of delivery and the quality of our product! Thank you for recommending us and we look forward to serving you again in the future!
Kind regards,
Remland Team
Online Enquiry - Very Helpful & Competitive Prices
I enquired today online regarding a particular carpet and found the colleague at Remland Carpets very helpful and their prices highly competitive.
Thank you very much for your kind assistance!
7 February 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
We're delighted to hear that you found our colleague helpful and our prices are competitive! Thank you for reaching out to Remland Carpets. We're always happy to assist you every step of the way!
Kind regards,
Remland Team
I am so impressed with the service that…
I am so impressed with the service that Marie and the team provided, not only was communication excellent yet they helped me every step of the way to make this a seamless purchase of good quality carpet. Very happy and thank you kindly
1 February 2024
Unprompted review
Reply from Remland Carpets & Flooring
Hello Emma,
Thank you for your lovely review! We're thrilled to hear that Marie and our team could provide excellent service and make your purchase seamless. Your satisfaction means a lot to us!!
Kind regards,
Remland Team
arrive promptly and very helpful support
16 January 2024
Reply from Remland Carpets & Flooring
Hello Gianna,
Thanks for the kind words! We're thrilled to hear you had a great experience with us!
Kind regards,
Remland Team
Excellent service!!
Excellent service from beginning to end! Had our carpet put down this morning in the porch and toilet by Jim who did a fabulous job (even sorted out a very tricky bit!).
Will definitely use this company again. Very competitively priced too!
20 November 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you for taking the time to leave us a lovely review! We are pleased to know you are happy with your new flooring and that Jim did a great job. We will pass on your kind words!
We hope to see you again soon.
Kind regards,
Remland Team
Great product & service!
Thankyou for the delivery of the superb vinyl. It was received on the day said and we are very pleased with the quality of it. It looks even better than the pictures. We're very happy customers. The chat function and advisor we spoke to were very helpful and personable. Highly Recommended.
13 October 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Zoe,
Thank you for taking the time to leave such a kind review! We're so happy to hear that you had an excellent experience with our service and you are pleased with the quality of the flooring!
We hope to see you online again soon.
Kind regards,
Remland Team
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