Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... See more
Company replied
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i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into productio... See more
Company replied
Excellent! The product looks fine along not used yet and delivery was very swift after ordering.
I found them very good to deal with when ordering the carpet and asking for advice on how much to order, especially as it was a complicated pattern. They were usually quick to deal with any email... See more
Company replied
Company details
- #69 of 87 best companies in Flooring Shop
Written by the company
Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
Contact info
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, United Kingdom
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
4.4
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quick delivery
16 October 2023
Reply from Remland Carpets & Flooring
Hello Gwen,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an excellent experience with our service and that your delivery was quick.
We hope to see you online again soon.
Kind regards,
Remland Team
Delivered on time by a polite young man
27 September 2023
Reply from Remland Carpets & Flooring
Hello Mrs Watton,
Thank you for your kind review. Customer satisfaction is a top priority for us, and we appreciate your positive feedback.
We hope to see you online again soon.
Kind regards,
Remland Team
Amazing service from start to finish
Amazing service from start to finish! We went into the shop a month ago after ordering a few samples of vinyl online. The sales staff were so helpful and we were in and out with our flooring booked in for a few weeks later. The whole process literally took 10 minutes! We then got a call the day before our fitting to confirm the time and the fitter came on time the following day and was incredibly polite. Really happy with the quality of the flooring and fitting in our kitchen and wouldn’t go anywhere else now.
20 September 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with our service from start to finish. Our team takes pride in providing excellent customer service, and it's great to know that you found our sales staff to be helpful and efficient. It's wonderful to know that you are satisfied with both the quality of the flooring and the fitting in your kitchen.
Your kind words and loyalty mean the world to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your beautiful new flooring! We hope to see you again soon.
Kind regards,
Remland Team
Excellent customer service
Excellent customer service. Excellent communication. Thank you Sophie!
14 September 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Adam,
Thank you so much for taking the time to leave us a lovely review! We very much appreciate it.
We appreciate your support and look forward to seeing you again in the future.
Kind regards,
Remland Team
Amazing customer care from start to finish
Marie was amazing from start to finish, she explained everything and sorted out an error I had created without any fuss. A company with understanding and customer care at their forefront. I would definitely reccomend them to anyone. I will be using them again for our next project.
21 August 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Lois,
Thank you so much for taking the time to leave us a kind review! We very much appreciate it and we are absolutely thrilled to hear that you had such an outstanding experience with us and we will pass your kind words on to Marie.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards,
Remland Team
Excellent. As ordered and delivered unharmed.
Fabulous ... so what we received wasn't as expected when we slightly tore back the plastic wrapper. BUT. We stuck with it and had a professional to lay the flooring - the Koi fish - done today. IT LOOKS FABULOUS. FABULOUS. Thank you.
1 June 2023
Reply from Remland Carpets & Flooring
Hello,
Thank you for your fabulous review! We are delighted to hear that despite the initial confusion with the product's appearance, you decided to stick with it and that the end result exceeded your expectations and looks fabulous! Just so you are aware for next time, we do offer FREE samples on most designs online so this would have avoided the confusion, however we are very happy you are pleased with the final product.
Your satisfaction is our utmost priority, and we truly appreciate your trust in our product and your decision to give it a chance. We are thrilled that it turned out to be a success, and we are grateful for the opportunity to contribute to your space.
Thank you once again for your kind words and for choosing our product. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We wish you many more fabulous moments with your new flooring.
Remland Carpets Team
Ordered samples which arrived quickly
Ordered samples which arrived quickly, were well packaged, and products seemed to be of suitable quality. Chose an alternative supplier due to concerns that Remland only appear to respond to positive Trustpilot reviews and to ignore negative ones
Am happy to improve my scoring as company has responded to my comment, however, it does appear that several review responses have been removed?
20 May 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Mrs L,
Thank you for sharing your feedback about your experience with our samples. We are pleased to hear that they arrived quickly, were well packaged, and met your expectations in terms of quality.
We apologise if it seemed that we only respond to positive Trustpilot reviews and ignore negative ones from a while ago. Unfortunately the previous marketing company we used did not follow up on reviews, however we are now doing our upmost to ensure all reviews are responded to. We value all customer feedback, both positive and negative, as it helps us identify areas for improvement and make necessary changes.
We appreciate you considering an alternative supplier based on your concerns, but we would have loved the opportunity to address your concerns directly and work towards a resolution. If there is anything else we can do to assist you or regain your trust, please don't hesitate to reach out to our customer service team.
Thank you again for your valuable feedback, and we wish you the best with your chosen alternative supplier.
Kind regards,
Remland Team
Reply from Remland Carpets & Flooring
Hello Mrs Collins,
Thank you so much for taking the time to leave us a kind review! We very much appreciate it and we are absolutely thrilled to hear that you had such an outstanding experience with us.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards,
Remland Team
An excellent service.
26 April 2023
Reply from Remland Carpets & Flooring
Hello Mr Banks,
We are thrilled to receive your positive review! It brings us joy to know that you had a positive experience with us. Thank you for taking the time to share your feedback.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Remland Team
Great online company to buy from
Found this company online as we were wanting a different type of kitchen flooring in a Moroccan style pattern. From ordering we were kept up to date with the processing and when delivery would arrive. We've never had Lino down in our kitchen before but when we found the pattern we wanted we just ordered blindly. Great quality and it looks perfect fitted. Really pleased we found you Remland carpets. Thanks so much - Gill
14 April 2023
Unprompted review
Reply from Remland Carpets & Flooring
Good Morning Gillian,
Thank you for your incredibly happy review! Your kind words have truly made our day. We are thrilled to have been able to exceed your expectations and provide you with such a positive experience.
Customer satisfaction is our ultimate goal, and your feedback serves as a great encouragement for our team. We will continue working hard to ensure that we consistently deliver exceptional products/services.
Thank you once again for your amazing review. We value you as our customer and look forward to serving you with the same level of excellence in the future, all the best.
Kind regards,
Remland Team
Great quality and fast delivery
28 April 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello David,
We are thrilled to receive your happy review! It brings us joy to know that you had a positive experience with us. Thank you for taking the time to share your feedback and for your kind words.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Remland Team
Love this company ❤️
Excellent range of lovely products, reasonably priced and staff that actually answer your queries promptly and efficiently. This is the way to run a business, I cannot fault this company.
20 April 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Celia,
Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with us! Your kind words mean a lot to us and serve as a great motivation for our team!
We appreciate your support and look forward to serving you again soon. If you have any further feedback or if there's anything else we can do for you, please feel free to reach out.
Best wishes,
Remland Team
I looked for a long time and ordered…
I looked for a long time and ordered lots of samples for vinyl flooring, for my kitchen. I loved the sample so ordered the flooring and was very happy with it. The staff were great on the phone and couldn't be more helpful. Delivery was quick and effortless. Would highly recommend Remland.
3 February 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Gwenn,
Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.
We truly appreciate your support and value you as our customer. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
Remland Carpets Team
Couldn't be happier!
We have used Remland Carpets before and they were fabulous. So we returned again to get new flooring for our bathrooms, needed a good update! I spoke to a couple of great salesmen and they helped us pick the perfect flooring, fitted beautifully. Couldn't be happier! Thanks Remland
7 April 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hi Beth, thank you for taking the time to leave an amazing 5 star review and for choosing us! It’s a pleasure to hear from customers after they've received great service in store and also happy with the flooring fitted. We hope to see you again soon!
The sales staff were amazing from start…
The sales staff were amazing from start to finish and ensured everything ran smoothly. We had hard wearing carpets throughout the upstairs and then had LVT downstairs, I had no idea what this was but the man at the shop explained it all to me and seemed a much better option than the laminate I was originally looking to buy. Would 100% recommend to friends and family, thank you Remland!
19 January 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello Tom, thank you very much for taking the time to leave a 5 star review and for choosing us! We're so pleased you were happy with the service provided, customer satisfaction is key for us! We look forward to welcoming you back soon.
Absolutely love our flooring
Absolutely love our flooring! Looks amazing in out kitchen. So much cheaper than ordering it from a local shop!! Thankyou
23 March 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you so much for leaving us a review, we really appreciate it! We are so glad you are pleased with your new flooring, we hope to see you online again soon!
Great service
Bought entry mat. Quality brilliant. Communication throughout the process spot on. Delivery ahead of promised.
Listed as approved supplier to all our companies.
24 January 2023
Unprompted review
Reply from Remland Carpets & Flooring
Hello,
Thank you so much for leaving us a review, we really appreciate it! We are so glad you are pleased with the service provided and your new mat!
Avoid at all costs
I hate to be doing this to a local business but unfortunately one of your salesmen saw us coming a mile away and took advantage.
Initially I was so happy with my flooring and the whole Remland experience. Our salesman seemed super helpful and helped us purchase the flooring with such ease. Clearly now he was trying to get rid of it as it has now been discontinued.
It is now apparent that Remland, you sold me flooring, knowing it was for my entire downstairs living space, that isn’t stain resistant and is not cleanable in any way. Even using water stains the floor. The salesman withheld this from us telling us it was super durable as it is used in shops etc.
I purchased this around 7 months ago now and my flooring is ruined. It has been a complete waste of our money.
Within a day of the floor being laid we realised that small stains (drops of water) were not drying up and were leaving marks. My partner then called you and you were not wanting to help.
I’m writing this review now as I am furious that I spent so much money on flooring that you CANNOT CLEAN? with children and pets this is just unacceptable. How could you sell this to your customers? I wanted to support a local business but completely regret that decision. Family and friends that have visited are also appalled by the quality of the flooring and can’t believe we were sold it.
There is clearly a complete lack of respect for your customers and nothing but dishonesty.
I NEVER leave bad reviews for anything but this went too far. I cannot imagine you recommending this flooring to your friends or family for their homes. More than anything I’m so disappointed and an apology wouldn’t go a miss.
5 April 2022
Unprompted review
Got less than I paid for
Reason for the 1 star is that I ordered 8.5m x 4m roll and they provided 7.75m x 4m. Not only was I short changed 3 sq meters, I couldn't cut as I needed so had lots of wastage and need to order more. I sent an email to the company letting them know and asking for a partial refund as they short-changed me, but they didn't bother replying. On plus side it was fast delivery, though not sure how delivery driver would have got it to the door without me helping. Product is good - I just didn't get what I asked for.
11 June 2022
Unprompted review
For carpets, really
For carpets - great. No complaints at all. But I also got vinyl in two rooms. I do not recommend them for vinyl floors.
Vinyl is clearly not their expertise. In my upstairs room it is rippled / baggy so clearly not cut or installed correctly. In my downstairs (main) room it is lumpy (where, I suspect, too much glue has been used) and there's gaps in the joined part (where it's clearly been cut incorrectly).
This is particularly annoying as I bought a premium vinyl for the main downstairs room and waited weeks longer than agreed for it to be fitted, so it was quite a blow for it to be so below standard once it was in.
Very disappointed with the two vinyl rooms but the carpet looks great.
5 May 2022
Unprompted review
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