The Replace Base Ltd Reviews 6,956

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent and satisfactory service provided. Customers consistently highlight the prompt and efficient delivery, with many items arriving quickly and within the specified timeframes, often well-packaged. The quality of the products, particularly replacement parts like screens and batteries, is frequently commended for being genuine, working perfectly, and offering good value. Many people appreciate the ease of ordering and the overall smooth experience, expressing their intent to use the company again for future needs. However, some reviewers experienced issues with product quality, such as batteries not holding charge, screens failing, or items not functioning as intended. There were also occasional concerns regarding delivery delays and receiving items that appeared used or were not as described, leading to inconvenience for some customers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the availability of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of parts, batteries, and... See more

Order

People report positive experiences with order, often praising the quick delivery and efficient processing.... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more


Company details

  1. #13 of 25 best companies in Electronic spare parts
  2. #34 of 46 best companies in Battery shop
  3. #18 of 50 best companies in Mobile Phone Accessory Shop
  4. #6 of 9 best companies in Electrical repair shop
  5. #5 of 10 best companies in Phone repair service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good parts from this company

Very good parts from this company every time. Also, their customer service backup is excellent;?Ellie is on the ball and sorts any concerns. They offer a free return in case of any problems. I really recommend them for technicians looking for parts as it can be hard to find!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and faulty item

Waited for an email to say order had been dispatched but never received it and then package rocked up two days later. Replaced phone with new touch screen but it is faulty and doesn't work. Have emailed but had no response, need a replacement screen sending out ASAP!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Genuine Apple Battery

Genuine Apple Battery

Great to be able to purchase genuine Apple parts at a reasonable cost. Arrived swiftly and came with a new screen gasket for install.

Just the job!

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Wrong part sent

Wrong part sent, on investigation they fond all stock that I needed was incorrect, they couldn't rectify the issues and had to refund me,
I was Inconvenienced, I finally got the part elsewhere it wasted a week of my time

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Great company with everything I needed

Great company with everything I needed. Needed a replacement watch face and ordered the wrong one initially. No hesitation in replacing although I did have to chase hence why they dropped 1 star. Otherwise an excellent service, quick delivery, well packaged and quality parts. Will definitely use them again now I've found them.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great quick delivery and excellent communication when I had an issue with a faulty battery that I received. Will definitely use again.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

A good repair

Parts arrived quickly and well packed. I was a bit worried to take my laptop apart but a few videos convinced me I could do it, and I am really glad I did.
I am not sure the speakers are of quite the same quality as original but are perfectly usable and at £12 for a set, just great value. My Mac had become unusable for Zoom calls etc so overall I am very happy and would recommend this company.
UPDATE- I now know that the fault in my Mac is not due to the speakers, it is caused by a logic board fault. Accordingly, I cannot comment on their quality.

3 May 2026
Unprompted review

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