The Replace Base Ltd Reviews 6,956

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery of their orders, noting that items often arrive quickly and are well-packaged. Many people are satisfied with the quality of the products, particularly replacement parts like screens and batteries, which are often described as genuine or high-quality and function perfectly. The service is consistently highlighted as excellent, with consumers appreciating the efficiency and overall positive experience when ordering. However, some customers also noted issues with delivery delays, with couriers sometimes taking longer than expected to deliver packages. A few other people also felt that some products received were either faulty, not as described, or had quality issues, such as screens not working or batteries having a short lifespan. There were also instances where items were missing from packages or the wrong product was sent.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality of replacement parts, with many... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting excellent... See more

Quality

Customers had positive experiences with quality, frequently praising the good quality of parts, including... See more

Order

Reviewers mention positive feedback about their orders, with many customers reporting that their items were... See more

Service

People report positive experiences with service, often highlighting its efficiency and politeness. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more


Company details

  1. #13 of 25 best companies in Electronic spare parts
  2. #34 of 46 best companies in Battery shop
  3. #18 of 50 best companies in Mobile Phone Accessory Shop
  4. #6 of 9 best companies in Electrical repair shop
  5. #5 of 10 best companies in Phone repair service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Received a genuine Huawei p30 screen…

Received a genuine Huawei p30 screen assembly replacement, it was a service pack direct from Huawei the device is now good as new, everything works as expected I had to delete and redo fingerprint scans but this is expected as to re calibrate the sensor, 5 star product and service.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using replacebase for a while now I have always found the service excellent with fast postage well packaged items and excellent parts I would highly recommend them

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality and Value.

Good Quality and Value.
Battery (for SE 2016) promptly delivered, fitted now (thanks YouTube) and showing 100%, Nice!
Only note to reader of this would be that there is no cheap / wait longer option for UK shipping cost (min. £3.95). Still, highly recommended, after all, I did pay and am happy to recommend!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

New screen for and IPhone an IPad

New screen for and IPhone an IPad, customer service answered all my questions, customer service straight out the top drawer, thankyou Catherine.
Parts arrived promptly, safely wrapped up.
Will use again, good stuff.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

No quibble replacement

Bought an inexpensive replacement battery for an old Moto G5 which I use as a backup. The phone reported temperature problems and wouldn't boot. Appeared to be a sensor problem with the battery. Contacted Replace Base by email and a replacement was despatched immediately. Didn't want the faulty one returned due to safety considerations.

Outstanding customer service. Wouldn't go anywhere else.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Replacement battery

Ordered a Replacement battery for a Motorola G5, a previous replacement ordered through eBay didn't perform as expected. This replacement has performed well and am very pleased with it. The phone is quite old and used as a back up.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

OEM refurbished screen for an iPhone…

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket.
Customer service was amazing after the delivery service let us down, replacement arrived the very next day. Can't really fault them at all, good experience all round.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Battery replacement

Battery replacement, perfect. I’ve got everything I needed in package to replace the battery. Would recommend

25 September 2025
Unprompted review
Rated 4 out of 5 stars

Google pixel 7 pro screen

I recieved my parcel on time, I had bought a replacement screen for a google pixel 7 pro - it came in good condition, however there is a green tint when the screen is off, it didn't fit perfectly with the frame, and even though I did lose fingerprint access, it still works really well and there's not really much I can say. It is aftermarket so didn't expect much.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I was dubious that I would find the…

I was dubious that I would find the parts I required for my child's Switch as what I needed was quite obscure. However, they had the part and so I bought it along with another part. They both arrived very well packaged individually and as a whole. The parts were exactly what I was after and fitted like new.

18 September 2025
Unprompted review

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