Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
- #8 of 14 best companies in Rugby Shop
- #4 of 5 best companies in Rugby
- #13 of 16 best companies in Sportwear manufacturer
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Excellent fast service
Excellent fast service! Great product and now looking forward to the wind and rain so i can make the most of it!
23 October 2025
Reply from Rhino
Appreciate the great feedback, Sena. Glad you’re all set for the wind and rain - that’s when Rhino kit really proves itself!
Team Rhino
Great all round
Easy ordering (notification when stock was available). Great fast delivery and great product.
23 October 2025
Reply from Rhino
Thanks, Mr John! Glad the stock alert helped and that delivery was quick - great to hear you’re happy with the product.
Team Rhino
Absolutely brilliant,couldnt have asked…
Absolutely brilliant,couldnt have asked for more
16 October 2025
Good Experience. The quality of the items was of a high…
The quality of the items ordered was of a high standard. The delivery was quick and easy.
15 October 2025
Reply from Rhino
Thanks, Colin! Great to hear you were happy with the quality and speedy delivery.
Team Rhino
All arrived okay ,took a bit of time…
All arrived okay ,took a bit of time but all good. Stuff
15 October 2025
Great service and prompt
Great service and prompt, expensive product but good quality.
13 October 2025
Excellent service
13 October 2025
Easy to order
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, very easy and quick. The item, is excellent, looks like the picture on the website, feel excellent quality and the fit, was spot on.
14 October 2025
Reply from Rhino
Thanks, Stephen! Really pleased to hear you found the site easy to use and that your order arrived quickly. Great to know the fit and quality were spot on too.
Team Rhino
I purchased the Rugby Shin Pads with…
I purchased the Rugby Shin Pads with and without the ankle guards. Large was the largest size available. However the shin guards aren't big enough. To make matters worse, he was told by the referee at his las school match, that the shin guards you supplied are not permitted.
7 October 2025
Reply from Rhino
Hi Adrian,
Sorry to hear this. The shin pads were ordered directly through our website, but if the size isn’t suitable you’re welcome to return them for a full refund.
Rules can vary between schools, though we’ll gladly review any feedback from the referee if you can share more details.
Team Rhino.
Fantastic Company to deal with
Fantastic Company to deal with! Very friendly staff and very helpful. We at St Agnes Rugby Club will all way use Rhino. Thank You.
9 October 2025
Reply from Rhino
Thanks so much, Paul!
Really appreciate the kind words, great to hear the team at St Agnes Rugby Club are happy.
Team Rhino
Reply from Rhino
Thanks so much, Trish!
Great to hear your order arrived quickly and you’re happy with the quality.
Team Rhino
Fast delivery great quality items will…
Fast delivery great quality items will definitely be ordering again.
26 August 2025
Fast delivery great product
Fast delivery
Fantastic product
Colour is great
So warm
Perfect warm robe for those who want to be warm but don't wild swim etc and don’t want to join the dry robe gang!!!
26 August 2025
Vanquishes the other Sharks out there
I learnt about a competitors questionable production habits and disliked how another brands labelling seemed to fall off (wear during gym, running and football) and have been delighted by these. Comfortable and feels durable and of high quality. Really recommend
28 July 2025
Really easy and hassle free process to…
Really easy and hassle free process to order,
Quick delivery and very competitively priced.
Good quality products too
24 June 2025
Once again excellent service extremely…
Once again excellent service extremely helpful helped lift the items into the front passage for my wife.
24 June 2025
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