We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more
Company replied
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We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more
Company replied
I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more
Company replied
An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more
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1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom
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The staff are knowledgeable and helpful , they allowed me to take time in choosing the right set up .

Reply from Richer Sounds - Oxford
I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently

Reply from Richer Sounds - Oxford
Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

Reply from Richer Sounds - Oxford
Absolutely Stars, great communication, advice to choose, staff very educated about electronics.
five stars, thank God we still have those normal shops which knows, what they selling.

Reply from Richer Sounds - Oxford
Made to feel very welcomed and staff very knowledgeable and helpful
Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

Reply from Richer Sounds - Oxford
One Argon Audio turntable later!
Excellent advice in the Oxford shop, plus a competitive price and a short delivery time made it an obvious decision.
It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

Reply from Richer Sounds - Oxford
Very helpful guidance and advice. Listened to our requirements and came up with solutions. Overall a pleasant experience.
Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

Reply from Richer Sounds - Oxford
Knowledgeable staff who are also god at listening!

Reply from Richer Sounds - Oxford
Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.

Reply from Richer Sounds - Oxford

Reply from Richer Sounds - Oxford
It is great dealing with knowledeable people who understand high quality audio visual equipment. Whether speaking to them face to face or on the telephone they were always happy to help.

Reply from Richer Sounds - Oxford
Great service with knowledgeable staff and very accommodating , will certainly keep using them

Reply from Richer Sounds - Oxford
Damian provided excellent advice and put me in touch with Joe who did a great job installing the TV and amp. Thanks

Reply from Richer Sounds - Oxford
Utterly professional from the first contact by phone to the brilliant technical backup by phone with my 3 separate queries on set up of the TV.
We are delighted with the new Loewe TV all respects.

Reply from Richer Sounds - Oxford
Great range of products, competitive pricing and very pleasant helpful well informed staff. Great backup and guarantees. However, problems experienced in trying to review the product purchased in response to email to review - the link did not work and have still not been able to submit an opinion on either of the recent purchases.

Reply from Richer Sounds - Oxford
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