Richer Sounds - Oxford Reviews 

1,749
TrustScore 5 out of 5

4.9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more

Company replied

Rated 5 out of 5 stars

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... See more

Company replied

Rated 5 out of 5 stars

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more

Company replied

Rated 5 out of 5 stars

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 189 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,749)

24,227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communications and service.

I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently

22 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent help and advice from Kaz

Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

19 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great purchase, great price and great staff

Made to feel very welcomed and staff very knowledgeable and helpful

Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

19 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

It's always a positive experience…

It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

13 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 3 out of 5 stars

Did click and collect from my local RS

Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

11 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Dear Mr Grain,

Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.

We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.

Of course if I can be of any more help to you do get in touch directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Superb Customer Focus at Richer Sounds Oxford

The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

9 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great all round

Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.

9 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service, impartial advice and terrific prices.

8 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

It is great dealing with helpful knowledeable people

It is great dealing with knowledeable people who understand high quality audio visual equipment. Whether speaking to them face to face or on the telephone they were always happy to help.

8 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Utterly professional from the first…

Utterly professional from the first contact by phone to the brilliant technical backup by phone with my 3 separate queries on set up of the TV.
We are delighted with the new Loewe TV all respects.

7 January 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great range of products, A1 staff

Great range of products, competitive pricing and very pleasant helpful well informed staff. Great backup and guarantees. However, problems experienced in trying to review the product purchased in response to email to review - the link did not work and have still not been able to submit an opinion on either of the recent purchases.

26 November 2025
Unprompted review
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look