Rich Tone Music Reviews 

First impressions count and the packaging was the neatest and most careful I have ever seen!
The guitar itself was in superb condition, just as Rich Tone described to me over the phone.
Delivery was also very quick and the price reasonable. I’m very happy with my experience.

The guys at Richtone are great, super helpful, quick to respond and super efficient.

Just sold an effects pedal to them, offered a fair price, arranged a hassle free delivery and had the funds in my bank as agreed the same day.

Will use again, excellent example of how a business should operate.

Unfortunately a really disappointing experience. I had an issue with a missing item and the way it was handled left me feeling very uncomfortable. A delivery driver even returned to my home days later to question it, which I didn’t feel was appropriate at all.

Customer service relied heavily on courier reports rather than listening to what I was saying, and I felt dismissed rather than supported. The whole situation caused unnecessary stress and wasn’t resolved fairly in my view.

I wouldn’t use this company again based on how this was handled.

What a great shop, please use this shop and online store for the great prices and customer services.

My second-hand Yamaha Revstar was almost pristine and perfectly accurate assessment from the team.

Very happy so use these guys!! You even get limited warranty on used guitars so why wouldn't you use them, and some of the best prices I see online let alone in the shops.

Many Thanks.

Just sold Rich Tone my Gibson J-200. The whole experience was superb. I emailed them details and some photographs, they gave me a purchase price and a price they intended sell it for. I drove three hours to the store, met up with Bruce who was super cool, very professional and really friendly, we made the deal which was more than fair and the money was in the bank by the time I was back home!! If only other music shops were as good as these guys. Highly recommended.

Would never shop there again I had a guitar in my hand that I was buying and the guy behind the desk took it off me as he said he had sold it to someone else whilst I was going to the till. Snidy!!!! Obviously knew them!

Made an 80 mile round trip today to trade in an SG. I wanted a nice strat and they had a few in my price range including one that I’d really fancied on their website.
Sat for an hour, strumming half a dozen guitars then finally went for the one I’d liked the look of. They didn’t pester me, give me the hard sell etc

A great price on the trade and a great deal on the Strat, excellent customer service and a fantastic range of instruments. A great chat with Richie too.
I’ve bought a few things from them over the years and I can’t fault this place. I just wish I lived a bit nearer

You won’t find better service and more helpful staff. They helped me choose my first instrument at a price point that cannot be compared. They guided me towards a secondhand instrument that fitted my needs rather than an instrument that was most profitable. Thanks Ritchie & Ben!

I have bought four guitars from Rich Tone Music so far and the service has been exemplary. Always knowledgeable information if I have questions and consistently friendly and helpful. All guitars arrived cleaned (and I could be wrong but it seems with a fresh set of strings) and with next day delivery. I wouldn't hesitate to recommend the team if you are buying a guitar. Thanks Rich Tone!

Peerless wizard Custom 2nd hand guitar was as described and in great nick. Very fair price at £499 with original case, V12 finance offered and came very well packed and delivered by Fed Ex. Cannot fault.

Maybe I got a member of staff having a bad day, I get it, it happens to the best of us. Unfortunately I got one who could barley even communicate let alone have a proper conversation. I'm also not sure why he kept referring to me as "yeah man".

To elaborate, I entered the store with a guitar to part exchange and I waited patiently at the counter for the px quote for my guitar. Although the quote was quite low I accepted it and looked at guitars in store.

After spending nearly an hour looking, playing and assessing potential new guitars I finally chose one. I handed the guitar to the assistant and said I'll take it please.

He took me to the counter asked for my address details, email, contact number all that stuff and just before asking me to pay a balance he said... Oh by the way, that guitar you bought in for px, we don't want it so we're not buying it!!!!!

Whilst I fully appreciate that it's the stores prerogative to turn down a px I don't expect it to be done in quite such a ridiculous manner. First giving me a quote, then literally watching me try guitars for nearly and hour, choose one, go to the counter, take all my details for a new sale and only then tell me your not taking in my part exchange.

A total and utter waste of my time. When I pointed out to the staff member he could have told me the situation before getting to the till and going through the motions he replied, Well I haven't rang anything into the till yet so? He completely missed the point of wasting an hour of my time via his utter lack of communication.

I placed my guitar in the case and walked out the shop without getting an apology or even a goodbye.

EDIT: judging by the reply from Richtone, they don't even read the full review, never mind.

The store wasn't busy.
I wasn't upset, I just left without an argument.
The bridge on the guitar isn't lifting.
No need to tell fibs Richtone!

I was so impressed with the politeness of the person I dealt with, particularly given the huge age difference between us. So many music outlets I've visited have staff that treat me like an old codger!
This was a thoroughly professional experience, and I would have no hesitation in buying or selling anything from them. Well done!

Expert knowledge of high end acoustic guitars. Great service - well received

Gave me a good price as discussed no haggling , courteous staff , very knowledgeable and my payment was in my account that afternoon, I have brought and sold with these guys before and will do again , superb

Everything about the experience of selling my guitar to Richtone was excellent.
After submitting photos of my guitar I got a very quick response and a very fair offer, including details of what they would re-sell it at the shop.
I was happy with the price and all of the following information about the need to pack the guitar securely.
I was given the option to drop the guitar off at their shop. That's too far away for me, but their offer to provide a courier to pick it up for only £10 was. frankly. amazing!
The courier arrived on time, gave me tracking info and so at all the time I was kept in the loop.
I got confirmation that the guitar arrived safely and received payment immediately after the weekend.
Seamless, professional, friendly service and a fair price for my instrument.
Absolutely deserving of 5 stars!

Friendly helpful staff and fair trade in price

Over the past year I have traded five guitars and bought two. each transaction was handled professionally, and any staff members I needed to contact by 'phone or email knew exactly what I and he were talking about. I will deal with Rich Tone again without hesitation.

Recently sold an acoustic guitar to Rich Tone. Really fair pricing, excellent service and prompt payment.Highly recommended.

I would recommend anyone selling there guitar to richtone do it with confidence as it was so stress free they organised the currier for pick up and it was a fare price they offered and the money was in my bank the day they received my guitar thanks again

Staff made everything clear and easy. Explained what they bought in at and what they would eventually sell at. Financial side quick and accurate.
I also bought from them a couple of days later as I’d seen a lovely used bass at a good price. Again excellent transaction.