Roche Bobois Reviews 

Luc was exceptionnal in working with me - his interior architecture training is extremely valuable and he has the perfect style with wealthy but careful and business like customers - plenty of that in Basel
His manager was elegant and helpful as well in the needed moment at the end

Employees were helpful and gave us good advice. The reduction during the amazing days also helped to come to a decision to buy.

The lady of the staff has been very friendly, service oriented and patient.

I have been a loyal customer since 1997, but my recent experience has been so disappointing that I am now considering never shopping with Roche Bobois again.
We purchased a sofa that looked and felt fantastic in the showroom. It was delivered surprisingly quickly—just under six weeks—which caused some inconvenience but also a great deal of excitement. Unfortunately, that excitement faded only two weeks after delivery when we noticed extra fabric folds, sagging on one of the seats, and misaligned seams between the two seat sections. The sofa already looked tired and worn, as if it had been used for a long time.
We immediately emailed the Wandsworth branch of Roche Bobois with photos and a request for the issue to be addressed. This began a long, three-month process of appointments, emails, and waiting for reports. First, they sent someone to verify our concerns. Then, they sent another furniture expert from an externally commissioned company. After that, we heard nothing further. We waited another month and finally followed up, only to be told that the case had been closed because the defects were deemed “wear and tear” according to the expert’s report.
We were absolutely shocked—not only because the conclusion was implausible (the sofa was only two weeks old!), but also because we were never informed of the report’s results. The branch closed our enquiry without telling us. This is completely unacceptable, and we felt extremely disrespected.
We are beyond disappointed with the service and treatment from a company renowned for its quality and customer care. This experience has severely damaged our trust in the Roche Bobois brand.

Knowledge of sales manager. Nice atmosphere in shop.

Both Pavana and Alberto from the Milan shop have been totally incredible in the service they have given us.
They have been with us at every step, offering professional advice and guidance
We cannot praise both of them enough for all they have done, and continue to do
This is an incredible company with outstanding people working for them

Thank you a million times over, Pavana and Alberto

Rob & Elizabeth
London
UK

Always a enjoyable visit, always amazing service and array of choice, love the new layout.

Professional, fast efficient and friendly service = results !

Excellent customer service from Carl. Friendly and professional, he was also patient and helpful, when I was hesitating for best colour to choose, in order to make sure I was happy with my choice.

We were given samples and showed us different models of sofas and sizes. Dimitri was very patient, listened to us and gave us his expert advice.

Staff very helpful in all ways. 'nuf said.

I was very impressed with the customer advisor at your Zürich store.
Ms.Yalda Kaviani was very helpful through out my time spent in the store and eventually helped me to purchase a beautiful coffee table.
She is a treasure to keep!
Best regards
Anonymous happy customer

The service is very pleasant and fast. Tuyet is the best as always.

Carl who we have known for a number of years was extremely helpful and very professional, loaned us fabric swatches so we could see them in our own home to help make a final decision,

Great stuff, Great design, Great job 👏

Perfect!! Merci Denis

I received my Cigale dining table in September 2024 missing a structural piece, despite a year of follow-ups, the issue remains unresolved.

Timeline:

Early 2024: Table ordered

September 2024: Table arrived missing support part; advised a replacement part would be ordered

December 2024: Replacement part arrived — it was the wrong part

Spring 2025: I followed up — was told someone would “look into it.” No response.

July 2025: Followed up again — no update

August 2025: Installation team came to measure the part (raises the question: how does a manufacturer not have its own design specifications?) — no follow-up since

It is now November 2025, and my table is still unstable and unusable. There has been no tangible action or accountability. For a $16,000+ purchase, this level of neglect is unacceptable and unprofessional.

Showroom: Toronto
Sales Associate: Cosby