Romans  Reviews 

I want to say thank you for my property manager Rees Probert!
Very professional and nice ,kine person
Helped to sorted out problem quickly and easy for me
REALY aprociate .
Thank you

We have used Romans for many years for property management. I was a Army Officer and lived and moved abroad for the majority of the time and did not have time to get stuck into the property management role. Romans and Mohammed Rajpute has always looked after our property and I can say with hand on heart that he has been excellent and thoroughly professional, honest and direct. He always acts and provides clear and direct questions, providing options whenever possible. He is always sympathetic when there is a problem and very quick to get resolution, for the tenant and for us the landlord. I couldn't wish for a better manager. Well done Mo and thank you

I find all the staffs at Roman truly very helpful in every way!! I have a very awkward X tenant had giving everyone a lots of grieves.
The Camberley Roman’s team and the management team for the Landlord! They are all on board to see me through this difficult situation!
They did it in a professional way, now I have a new tenant so promptly!!!
Thank you 🙏

I am extremely pleased with the property management services provided by Mo Rajpute. for my property in West Drayton. Mo has consistently demonstrated a high level of professionalism, reliability, and attention to detail.
He is proactive in addressing any maintenance issues and ensures they are resolved promptly and efficiently. Communication has always been clear and timely, giving me complete peace of mind that my property is being well looked after. His knowledge of property management and commitment to maintaining high standards truly stand out.
Mo also shows great care in tenant relations, ensuring everything runs smoothly and respectfully, which has been invaluable. All the years he was looking after my Property I had not a single issue with

Leaders Romans Group (The Meadows branch) took over my tenancy on 5 July 2024. Since day one, they have completely ignored and overlooked my communications, refused to act as a neutral intermediary by logging evidence partially and inaccurately, taking no action to remedy wrongs and have sided exclusively with the landlord to cover up critical property failures, demonstrating no professional standards and a long trail of poor record keeping. They have actively ignored severe hazards including structural subsidence, wall cracking, decaying fixures, and cavity wall vermin. Instead of executing repairs, Romans engaged in immediate statutory retaliations to cover process failure:
1. 19 May 2026: I emailed a disrepair complaint, pausing inspection consent until repairs were made.
2. 29 May 2026: Siding with the landlord, they retaliated with a Form 4A Rent Increase Notice.
3. 8 June 2026: They hit me with a Form 3A Eviction Notice.
4. 11 June 2026: They sent a high-pressure electronic link trying to force me to sign a voluntary tenancy surrender form.

This organisation completely ignores tenants, blindly protects negligent landlords, and uses aggressive pressure tactics over basic UK housing law compliance. Avoid completely!!!

Well done to Lisa Fazal
I am so impressed she is amazing, very professional, very knowledgeable and gets things done instead of talking the talk and not walking the walk. Lisa is the best property manager I have ever had.
I haven't had to do a great deal since Lisa took over, and I will definitely be giving more properties to Romans going forward, as I am so pleased with the service provided by Lisa. It does make a change to get a good property manager as most of them don't get back to you as quick as you would like. Overall, 10 out of 10

Holly at Romans was really excellent. Pro active, professional and a joy to deal with. Thank you!

Very quick, knowledgeable and efficient. I was helping my son to rent a property via Romans and they kept me very well informed, were very helpful at all levels and if that person could not help, it was clear that they took responsibility for the person who did know to contact me. Very professional.

I understand the property market is extremely congested at the moment, but my experience with this agency went beyond what can reasonably be explained by high demand.

There was a clear lack of transparency throughout the process. Communication was poor, information about the property’s status was unclear, and I was never given a fair opportunity to view the property. No clear explanation was provided as to why viewings were handled the way they were.

While competition is expected, basic professionalism, ethical conduct, and open communication should still apply. Unfortunately, this experience felt neither transparent nor equitable, and it has left me questioning the agency’s standards.

I hope the agency reflects on this feedback and improves how prospective clients are treated going forward.

We modernised our flat after a long tenancy and during that three months Romans checked in with us on a regular basis, providing suitable advice and providing updates regarding the implementation of the new Renters Rights act. They were patient while we completed the work, but prompt and efficient when required. Even before we were ready to put the property on the rental market, Romans began the work to find someone for us. It was only a matter of weeks after we completed the work when the new tenants moved in. Romans organised the inventory check, referencing and contracts. The handover day went smoothly. I felt Romans were always available when we needed them and no enquiry was too much for them. In particular I would like to pass my thanks to Benjamin and Sophia for their professionalism and guidance.

Hi, I'd just like to thank Benjamin Green and Hannah Rawlings at Romans in Reading for their incredible professionalism, help and patience during the recent sale of our Reading house. Ben was able to secure the initial sale and keep it on track while Hannah provided invaluable assistance liaising with the buyers through the whole process. After this experience, we would not hesitate to use Romans' services again. Thanks again to you both. Scott.

Thank you Vasco and the team at the Aldershot branch who were professional and very efficient; we successfully completed on our sale within 9 weeks.

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!
We cannot wait to live many happy years in our new home💕

Review of Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor and deeply disappointing. Their property management is unprofessional, their contracts are misleading, and their conduct caused me to lose thousands of pounds.

Misleading Contract & Unauthorised Fees
My first management contract was signed face to face and clearly stated that there was no rent guarantee. However, Romans continued to charge me a rent guarantee fee regardless. I repeatedly asked them to remove this fee, but they ignored my requests and kept taking the money.

Later, they sent a new contract by email and asked me to sign it online without clearly explaining any changes. At no point did they inform me that fees or terms had been altered. I attempted to call them several times to confirm, but my calls were not answered. This behaviour felt deceptive and unprofessional.

Changes Made Without Landlord Consent
Romans accepted a no-deposit option for the tenant without properly informing or advising me. I raised serious concerns, explaining that a no-deposit scheme does not protect the property and asking who would pay for damages. Their response was unacceptable — they claimed there was “no difference” between a deposit and a no-deposit scheme, which is clearly untrue.

Severe Property Damage & Poor Tenant Management
The tenant caused extensive damage to my property. Because the tenant came from abroad, they did not know how to properly use heating, ventilation, or household facilities. To save on utility costs, they avoided heating and ventilation, used excessive blankets instead, and caused severe damp and moisture damage throughout the property.

There was:
No proper cleaning or deep cleaning
Significant damp and mould damage
Damage to the fridge
Damage to the washing machine and dryer
A burnt-out electric cooking hob
I had to replace all of these items at my own expense.
Unauthorised Check-Out & Further Damage

When I finally instructed Romans to move the tenant out, they conducted the check-out inspection without informing me. Shockingly, during this period, the brand-new electric hob was damaged again.

The property was left in a terrible condition:
No deep clean
No professional cleaning at all
No proper inventory or condition report shared with me

I was not informed of the check-out results and had to chase the documents myself.

Refusal to Claim Damages & Internal Blame
The refurbishment cost me thousands of pounds. I repeatedly asked Romans to claim compensation from the tenant for serious damage and replacements, but they ignored my requests.

In the final stage, different departments within Romans began blaming each other, refusing to take responsibility or make decisions regarding tenant charges. It felt as though they deliberately avoided action while keeping the money themselves.

Conclusion
This branch shows a complete lack of accountability, transparency, and professionalism. The staff attitude and management practices are totally unacceptable.

I strongly advise anyone to be extremely cautious before entering into any management agreement with Romans Estate & Letting Agents in Aldershot.

Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor.

My original contract was signed face to face and clearly stated no rent guarantee, yet they continued charging a rent guarantee fee. Despite repeated requests, the fee was never removed. Later, they asked me to sign a new contract online without clearly explaining that fees and terms had changed, and my calls for confirmation were ignored.

They also accepted a no-deposit tenant without properly advising me of the risks. When I questioned this, I was incorrectly told there was no difference between a deposit and a no-deposit scheme.

The tenant caused extensive damage: damp and moisture throughout the property, damaged appliances (fridge, washing machine, dryer), and a burnt electric hob. I replaced everything myself. The check-out inspection was carried out without notifying me, no proper cleaning was done, and I had to chase the agent for reports and documents.

When I asked them to claim compensation for serious damage, departments blamed each other and no action was taken. The lack of accountability and professionalism was shocking.

I strongly advise landlords to be extremely cautious before entering into a management agreement with this branch.

Excellent and efficient service from Kaitlyn during our check out, thanks for all your help !

I had a terrible experience dealing with the lettings team in Romans – Bracknell. They treated my requests and queries with apathy and never gave me any type of full answer to very basic questions and avoided some queries I raised. I had to work extremely hard to get answers and had to eventually go through their complaints process and even that took two attempts for me to get a full and comprehensive reply. I asked the lettings team to forward a letter to the landlord, they didn’t do it and I got no apology, just uncaring and unbothered short replies. Even when I raised queries up to senior management, they could not grasp what I was asking and again gave me glib and blunt replies and sometimes did not reply at all.



The Credit Control team never got the direct debit to work on TDS payments, despite confirming all clerical errors were corrected but had no problem chasing me on the phone when a payment was missed due to their inability to monitor the direct debit. When I asked for an explanation, I got very little back that addressed my concerns relating to their processes.



It is not in my nature to complain unless I must and I had been helpful with and accepting of some of the issues that Romans – Bracknell caused but when these things continued and took up a lot of my time, it was only right I questioned things. Only one person was helpful and apologetic when tradesman did not turn up or the TDS payment had errored, and that was Jacqueline Miles‑Miller but I can see that she was not based at the Romans – Bracknell branch.



If Romans do reply to this, it will be to protect their reputation. A good reputation is not given, it is earned and maintained. The lettings team in Romans – Bracknell are worthy of a bad reputation and should be ashamed of the poor customer service and terrible support they offer tenants. I am also a landlord and if I thought that the letting agents I use were treating my tenant like that I would end the agreement immediately. Very, very poor and tenants should avoid the lettings team in Romans Bracknell, at all costs. It is not acceptable to treat tenants like that and Romans – Bracknell should be more professional, caring, responsive and considerate.

We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Romans in Windsor... what a lovely group of people. I've been renting via Romans for the past three years, and have now moved to a purchased property using the very same agent, albeit the sales team rather than the lettings team.
Everyone in the Windsor branch has been lovely. Sam Morton leading the lettings team has been great, and all members of her team I have dealt with have been equally good.
Day to day, dealings were with Kim Stockley, an absolute pleasure to deal with. Nothing is too much trouble, no question too stupid. Everything dealt with in a friendly and professional manner.
Purchasing has also been a breeze, with Milly Sparks leading my search in Carl Atkinson's team. Attentive and helpful every step of the way, and always available very quickly when needed.
Thank you to everyone in the Windsor branch both sales and lettings. It's been a pleasure. And special thanks to Kim for looking after me over the last three years too.
Thank you all!