Royal Mail Reviews 128,162

Based on our local delivery service I would rate them 5 star as our local Postman is fantastic and has been delivering to us for many many years. However, I posted a parcel using a pre-paid Royal Mail QR code from Vinted for 48 hr Tracked service at a local Royal Mail drop off shop, following which it took over 3 weeks to be scanned in at the local Royal Mail depot less than 3 miles away. It eventually got to the recipient. I complained to Royal Mail Customer Service and asked for an understanding of what had gone wrong so that I might feel confident using this drop off shop again, as it was the first time I had used it. I received a very generic reply from Royal Mail and when I asked for a detailed response to my original complaint they essentially told me they weren't prepared to provide one. I have complained to Royal Mail a couple of times before in the last few years and have always received excellent customer service, but now they seem as though they don't give a damn!

If I could give 0 stars I would. Service is rubbish. My parcel said it would be delivered today and it was not. I was so looking forward to receiving the parcel and royal mail disappointed me big time 💔💔💔💔

What a diabolical service from the Royal Mail at the moment. Four days to get a First Class £1.80 letter from Suffolk to Essex in April. Now an Amazon 24 hour tracked item also delayed by a further two days in May (three days in total). Time to pack the tents up and go home if you can't do better RM....

Awful. Ordered a phone a week ago. Says 48hr tracked, which interestingly does not say working days nor is there an Asterix for terms and conditions. Yesterday tracking stated it would be delivered today between 8:20 and 12:20. Cancelled plans and woke to find it no longer stated today. So that was false information. It was at the Post Office last Thursday yet didn't move until Tuesday??? How is Bank Holiday a valid reason? Why did it not move Thursday, Friday or Saturday. Having rang been told it would be later in the week. That will be 10 days. Absolute joke. Royal???? 10 days for 48hr tracked. Don't waste your money with this company.

Sent an urgent medical sample for testing by the Tracked 24 service. It's taken nearly 36 hours just to reach the sorting centre and in this heat who knows if the sample will still be good when it arrives. Not recommended and definitely don't use Royal Mail for anything important.

I ordered a parcel and had the option to select a delivery service. I selected Royal Mail as I knew from previous experience I would have the opportunity to alter the delivery date to a time when I would be home. Sure enough, I received an email letting me know the parcel is on its way. I immediately requested the delivery for a different day when I would be home. I had a confirmation email. I had an email on the original delivery date to advise that my parcel was left with a neighbour. As I wasn't going to be home for 3 more days, this was extremely frustrating for both me and my neighbour. They took my parcel expecting me to collect it later the same day, not to have to keep it for 3 days. I complained to Royal Mail and had a brush-off generic response. Extremely disappointing service from Royal Mail.

while the mailman who comes early, is top notch. i cant understand why another parcel was brought with him.has it arrived at bury before he came out on delivery. in the last 12 month a bunch of my parcels have been put out for late in the day and dont arrive till 21.00 at times.today i am sat waiting for aparcel and i am autistic by the way so i am stuck in limbo....i start to watch the .R.M map count down from 90 to 10. then all disapears and say unable to deliver. then says delivery attempted..i am sat 8ft from the door with the inner door open....no card lef so what did they do waft with a feather.....this is so frustrating as an autistic unabe to move forward..so made a complaint email with the usual this could take 7 days or more and they usally wat weeks to ensure it arrives then say oh you got your parcel all is ok now ....really dont make me laugh...well following day and still says delivery attempted. i worked 30yrs at royal mail and still know plenty of updateworkers...apparently the even number i live on are consitantly being messed about. and more likely the parcel wasnt even brought out. this is urgent medical items and they play game and lie when it goes wrong........UPDATE 28TH DRIVER LIES AGAIN ABOUT ATTEMPTED DELIVERY. FRONT DOOR AND VESTIBULE DOOR WIDE OPEN FOR HOURS WITH ME SAT THERE...........THEY SHOULD BE SACKED..

My tracking number is:
MK058564337GB

I wasn't working today, and even though I was home all day, I received a message saying they would come the next day because no one was there. What upsets me is that a corporate company would lie so easily.

Would it be so difficult to say that we won't be able to deliver your package today due to high demand?

I don't know what to say. It's such a shame, such a terrible shame.

Absolutely incompetent said thay were delivering a parcel today guess what it didn't turn up again. 85% of my mail is over late or it goes missing. I have sent mail taking out insurance and I would not pay out because they said I delivered it 29 days later it took them that long did not even message me I had to find out myself. Why they hadn't refunded me? The company said they never received it. So I am 100 pounds.
Down but they don't give a d*** another company. What is a waste of space? Totally incompetent.

Liars!! They said they attempted to deliver my parcel today, but I was not home. Little that they know I took a day off!! And I can easily prove there was no one near my house based on camera footage. Raises complain a complain that will go only to a regional manager who will chat to that delivery man… I can’t and will not get any updates on the complain

Utter shambles of a company. You cannot reply on them one bit!!!! Absolutely fed up of having to wait days on end to receive mail or deliveries. About time they had some competition!!!

Delivery promised;
Today, Wednesday, 27 May 2026

Delivery is estimated between:

10:25am and 12:25pm*

It’s 15:07hrs now and still no sign of it yet WTF is the problem with this 🤬company 😡

One star is overly generous. Zero would be more accurate.

Tracking notification emails telling me that my item was expected to be delivered the day before the email was written and now after 10 days of complete silence it appears to be in transit BACK to the retailer without even an attempt to deliver.

Sadly this is far from the first time I've experienced such poor service from the Bristol Mailing Centre.

They are a national disgrace now

Royal Fail yet again, item posted guarantee by 1pm. Parcel posted in time to meet the deadline and you guessed it Royal Mail have failed yet again to deliver by 1pm. Why is this joke of a company still operating.

Ordered some t-shirts from a company. Then sent confirmation and tracking details. The courier they used was Royal Mail Tracked 24. When checking the delivery I was informed it would be made on 27th May between 9.55am and 12.55pm. It was not delivered. This does not surprise me with Royal Mail. If I had bee informed by the retailer that they used Royal Mail I would not have ordered. Retailers take note.
Update - delivered 15.03

Absolutely disgusting
Was expecting a package but go an email to they're tried to deliver it but nobody was at home which is bullying because I'm housebound this bloody shit is happening hall the time.

Every parcel I'm expecting It always says attempt delivery but there wasn't anyone home while in fact I've been sat at home waiting for it and checking door camera there has been no attempted delivery. Clearly trying to fraudantly look like they are hitting targets. No card in post to say they tried to deliver

Tried to redirect my missed delivery to the local post office. Clicked on the link said sorry try again later. Phoned up and tried to get this redirected to the next day. The Royal Mail helpline changed it on their side (why did my link not work when there’s did?) wanted to get it delivered the next day not Friday. The guy in the phone couldn’t give an explanation. It would’ve used Evri if I had the chance instead of Royal Mail

I left strict instruction (a large note) on the inside of my front door glass panel to leave any delivery's with my next door neighbour. But, what does this Royal Mail delivery driver do, the idiot dumps the package on top of the bin outside for everyone to see.
Are Royal Mail now hiring people who can not read nowadays!!!

I was supposed to get a package today. I was also home with a headache so I would have been able to receive it.
I heard some beeping outside and was ready to get up should it have been the post man. No knock came. Insteady I got a message that they tried to deliver my parcel and I did not answer.
I seriously hate when this happens. I don't understand the process behind it all but why would they do such a thing?
Does it save them time?? I doubt it.
Update: The tracking said they will automatically redeliver the next working day. At 3am today it was update that they tried a redelivery and couldn't reach me so I should book a redelivery.
Really? You tried to deliver a parcel at 3 in the morning?
I like my post man. He's grumpy but decent. No idea what chaos goes on inside the royal mail / parcel force. These guys using AI to bend consumer over?