Royal Mail Reviews 128,158

Wow! You get an email stating you can track your parcel, click on the the link and you arrive at the tracking page. It now tells me that “We will update you when it’s out for delivery.”

No emails, no updates and there’s a knock at the door. It’s a man from the Royal Mail.

Thank you for sending a pleasant man but and I mean BUT!, this is a joke. A completely useless company, playing at a postal service.

Even EVRI, DPD, InPost provide a better tracking service

I sent an out of date passport back to the passport office yesterday, so that they could process the renewal. I was nervous about sending it because I don’t trust Royal Mail. I paid for signed for and tracking and to have it delivered by 1pm today but it has now gone missing.

This will now hold up my passport renewal.

Very disappointing service from Royal Mail. My item (OS736349684GB) was marked as delivered, but it was never delivered to my address at all.

I was at home all day and no postman came to my property. I checked around my property, but the parcel is nowhere to be found.

What makes it worse is that the tracking information does not include a delivery photo or GPS delivery location, so there is no proof of where the item was supposedly delivered.

Poor tracking transparency and very frustrating customer experience.

they are all ways delaying my packages and they arrive all beaten up.

Let down again by Royal Mail. Its normal nowadays, keep giving different time slots. National Embarrassment VU079113854GB

Returned my parcel without making an delivery attempt.

Just thought I’d list some of the excuses this absolute joke of a company has used recently for late delivery; cold weather, hot weather, too much rain, wind, Valentine’s Day approaching, Easter approaching, bank holidays approaching. As if these things don’t happen every year.

Ordered a certificate using same day Service for £65 from Companies House yesterday, it arrived today but torn, the guy delivering it tried to push the A4 Document Letter thru the letterbox destroying the certificate in the process!
Utterly shocking service!

Last night I had a parcel left at my front door, we were out. A man called this morning looking for the parcel saying RM had delivered to my address and took a photo. He lives 2 streets up, house number 8, I'm number 6 and both street names are totally different. Just how stupid could the delivery person be.

Royal mail ebay seller sent the parcel on Monday 25th for Wednesday 27th delivery why am I looking at your site to be told your running late?

Is it because of the sun shining? and your employees are topping up there tan's?

Your reference number*
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We expect to deliver it on Friday 29 May 2026 between 11:25am - 3:25pm
We have your item at Midlands Super Hub and it's on its way. Running behind, original delivery date was Wednesday 27th May

Royal mail is now on par with EVRI/Hermes they simply have no respect for the very people that keep them in there jobs everyone at Royal mail needs sacking if you cannot deliver on time

Just dont bother with royal mail.
Absolute waste of time..still waiting on 48hr delivery a week later,terrible tracking app and customer service phone number.

WORST Service ever... NOT Recommended
Dont use Royal Mail, they will delivered the parcel after 3 weeks... Pooor Service

This incompetent company either hires thieves or illiterates to work for them.

A simple address is constantly misread by them and they send my expensive packages to the wrong address and because the moron (or thief) has confirmed they have delivered (to the wrong address) I can't get a refund or replacement.

Then when you try to complain their website sends you in circles in a pathetic attempt to artificially lower their complaint numbers.

The sooner the government stops bailing these incompetent tax theives, the sooner it can be disassembled and sold to a competent courier company and we will all be the better for it.

Order clothing from Roman on ‘Royal Mail Tracked 24’, three days have now passed with no sign of my order - and they can’t even be bothered to update my tracking details. The cherry on top was the 50 minute wait time on their customer support line, clearly deliberately designed to discourage customers from calling. I’ll be letting Roman know they’ve lost a customer because of their choice of delivery partner, Royal Mail deserve to fail as a company as they have zero respect.

Well that's a new one! I had two parcels that apparently couldn't be delivered yesterday because my "address was inaccessible". Now if I could just work out what they means because delivered to my address and left in an enclosed porch (which I don't have) turned out to mean shoved in a bush on the wrong street in the pouring road.

Absolutely appalling service!! Quite a few times sending parcels to the wrong dispatch office and does sod all about it unless you call them up and chase them up. They say to not be impatient and to leave contacting them until the day after an estimated delivery date, but if you do that they'll just delay it even more because you haven't pushed them to do it. I live in Bath, I ordered a parcel that ended up in Cirencester DO after being stuck in London for longer than usual, so I see it's in Bristol after Cirencester the same day and it puts my mind at ease thinking it'll be with me tomorrow, look like this morning and it's still in Bristol even though when it arrives late at night it'll go to the Bath do early hours of the morning-early morning (4-7). Clearly because I didn't contact them, even though they were physically able to send it to bath and delivery it today they thought because of the 1-3 working day method that they should just leave it a whole 3 days instead, if it's not there by Saturday it'll be late and extremely delayed.. absolutely slack and useless!

Persistent failure to deliver on promises. Hours wasted waiting for a delivery that never materialises then receiving false messages stating they attempted delivery but were unable to gain access.
Security and doorbell cameras prove this to be false. Shameful!

RY480752550GB International Tracked & Signed from Edinburgh, Scotland to Ubon Ratchathani, Thailand:

23/05 - posted in Edinburgh
24/05 - arrives at Heathrow. Status changed to "leaving the UK."
28/05 - still sitting at Heathrow with the status "your item is leaving the UK."

Lead time is supposed to be 7 working days. 5 working days have now passed and item is still sitting in the UK at Heathrow.

This will be the last time I ever use Royal Mail, the service is appalling.

Based on our local delivery service I would rate them 5 star as our local Postman is fantastic and has been delivering to us for many many years. However, I posted a parcel using a pre-paid Royal Mail QR code from Vinted for 48 hr Tracked service at a local Royal Mail drop off shop, following which it took over 3 weeks to be scanned in at the local Royal Mail depot less than 3 miles away. It eventually got to the recipient. I complained to Royal Mail Customer Service and asked for an understanding of what had gone wrong so that I might feel confident using this drop off shop again, as it was the first time I had used it. I received a very generic reply from Royal Mail and when I asked for a detailed response to my original complaint they essentially told me they weren't prepared to provide one. I have complained to Royal Mail a couple of times before in the last few years and have always received excellent customer service, but now they seem as though they don't give a damn!

If I could give 0 stars I would. Service is rubbish. My parcel said it would be delivered today and it was not. I was so looking forward to receiving the parcel and royal mail disappointed me big time 💔💔💔💔