Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
Company replied
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
Company replied
Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
Company replied
Company details
- #215 of 231 best companies in Insurance agency
- #64 of 68 best companies in Car and Motor Insurance Agency
- #25 of 27 best companies in Health insurance agency
- #42 of 44 best companies in Home Insurance Agency
- #133 of 143 best companies in Tour operator
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service and Feedback
I have constantly been satisfied with service provided to me by Saga
23 July 2026
Reply from Saga Insurance
Hi Sue,
We are truly delighted to hear you've consistently been satisfied with our service.
Thank you for your wonderful feedback!
Kind Regards
James
I renewed with Saga because Comparison…
I renewed with Saga because Comparison Websites couldn’t get near my renewal quote.
25 July 2026
Reply from Saga Insurance
Hi Mr Paulin,
We're so glad to hear we could offer a competitive renewal quote that met your needs. We appreciate your continued trust in us!
Have a nice evening,
Liam :)
Straight forward especially for me with…
Straight forward especially for me with medical conditions
25 July 2026
Reply from Saga Insurance
Hi Terry,
We're so glad our services are straightforward.
We appreciate your feedback!
Kind Regards
James
I feel Saga’s customer service…
I feel Saga’s customer service personnel are well trained and explain the process being discussed clearly and patiently.
26 July 2026
Reply from Saga Insurance
Hi Teresa,
We are so pleased to hear that our customer service team provided you with such a clear and patient experience.
We truly appreciate you sharing your positive feedback!
Kind Regards
James
The service that we received was excellent
The lady who answered the phone was excellent and get us sorted out with everything that we needed for us
22 July 2026
Reply from Saga Insurance
Hi Joyce,
We're so glad to hear that the person you spoke with on the phone was excellent and able to help you with everything you needed.
Thank you for sharing your positive feedback!
Kind Regards
James
Saga travel insurance
Purchased annual insurance from saga. Found staff member easy to understand and she was very helpful and efficient. Cost was cheaper than others I had tried.
22 July 2026
Reply from Saga Insurance
Hi there,
We're delighted to hear that you had such a positive experience with our team and found our annual insurance to be both helpful and cost-effective. Thank you for sharing your feedback!
Have a nice evening,
Liam :)
Excellent price
23 July 2026
Reply from Saga Insurance
Hi Heather,
We're happy to hear that our price was at an excellent level for you.
We appreciate your kind words.
Kind Regards
James
I am getting e-mails asking me to pay…
I am getting e-mails asking me to pay for my travel insurance which I did when I bought it. I have tried unsuccessfully to contact Saga and am at my wits end as to whether we have travel insurance or not. It seems very difficult to contact them.
22 July 2026
Reply from Saga Insurance
Hi William,
I am sorry to hear about the difficulties you've experienced with the emails regarding payment and contacting us.
Please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
I was lucky enough to speak to an…
I was lucky enough to speak to an extremely helpful advisor who helped me through the whole process, was extremely efficient, knowledgeable and courteous. Couldn’t fault him.
23 July 2026
Reply from Saga Insurance
Hi Jane,
We are delighted to hear about your excellent experience with our advisor. It's wonderful to know that they were able to assist you efficiently and courteously throughout the process. Thank you for your kind feedback, that's always nice to read!
Take care,
Liam :)
Good and easy access to policy and easy…
Good and easy access to policy and easy to understand
13 July 2026
Reply from Saga Insurance
Hi Paul,
We're happy to hear that you found our policy access easy and understandable.
We appreciate your positive feedback!
Kind Regards
James
Good cover at reasonable price.
26 June 2026
Reply from Saga Insurance
Good Morning,
We appreciate your positive feedback on the cover and its value.
We are glad to know you are satisfied.
Kind Regards
James
I received excellent customer service
25 July 2026
Reply from Saga Insurance
Good evening,
We're delighted to hear that our customer service was excellent. We appreciate your kind words. Thank you, Stuart.
Kind regards,
Liam :)
A lovely personal touch from Saga with…
A lovely personal touch from Saga with clear & simple explanations. The phone was answered promptly & could understand very well the very helpful young advisor. Thank you for conveying such confidence & reassurance.
24 July 2026
Reply from Saga Insurance
Hi Amanda,
We are so pleased to hear that you had such a positive experience with us.
We always aim to provide clear, simple explanations and helpful service, and we're glad we could assist you so promptly.
Thank you for your kind feedback.
Kind Regards
James
Car insurance change over and renewal
I was delt with swiftly and hassle free. Would highly recommend them to anyone who wants to get a great deal.
23 July 2026
Reply from Saga Insurance
Hi Charles,
We are so happy to hear that you had such a swift and hassle-free experience with us.
It's wonderful to know you would highly recommend us to others looking for a great deal!
Kind Regards
James
Incident at Tesco
Alison Baker handled phone conversation absolutely brilliantly,stress free and completely sorted within 15 minutes and made me feel so relaxed about the incident.
19 July 2026
Reply from Saga Insurance
Hi George,
We are so pleased to hear that your recent interaction was stress-free and that our team member was able to resolve everything so efficiently for you.
It's wonderful to know you felt relaxed about the situation.
Kind Regards
James
SAGA do not insure EVs
Changing my Car mid term to an EV, nothing special or out of the ordinary. Just a Ford PUMA EV version. SAGA flatly refused to insure it. No explanation just a flat no. They would not tell me why, it was done so thoughtlessly that I was made to feel I had done something wrong. There was no change in anything since I took out the Policy in January on my Ford Focus
24 July 2026
Reply from Saga Insurance
Good Afternoon,
Thank you for taking the time to leave your review.
I am sorry to hear about the difficulties you experienced when trying to insure your new car and the frustration this caused.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Excellent service
We contacted Saga for a private health care quote and the service they gave was beyond excellent. They were courteous patient extremely knowledgeable and we felt very valued. Thankyou Saga for looking after us
24 July 2026
Reply from Saga Insurance
Hi there,
We are so pleased to hear about your positive experience with our private healthcare quote service. We are especially glad that you felt valued and found our team to be courteous, patient, and knowledgeable. Thank you for your kind words, they are nice to read!
Take care,
Liam :)
Excellent service.
Saga travel insurance is very easy to deal with, offer good value for money and staff are always friendly and helpful.
22 July 2026
Reply from Saga Insurance
Hi there,
We are so pleased to hear that you found our travel insurance easy to deal with and good value for money. It's wonderful to know our staff were friendly and helpful. Thank you for your positive feedback, Mr and Mrs Palmer.
Take care,
Liam :)
Reply from Saga Insurance
Hi Graham,
We're so pleased to hear that you found our prices competitive and experienced good customer service!
Your feedback is greatly appreciated.
Kind Regards
James
Saga insurance is great
Saga insurance is great, their website is easy to navigate. Overall very satisfied
25 July 2026
Reply from Saga Insurance
Hello,
We are so pleased to hear that you found our website easy to navigate and that you are very satisfied with Saga Insurance. Thank you for your wonderful feedback!
Have a nice day,
Liam :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.