My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
Company replied
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
Company replied
Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Excellent professional service I thought was lost...
The whole process of opening an account and onboarding at Santander International has been excellent: straightfoirward, smooth, productive and bureacratic free. Communications (email/text/app) have been productive. The represenatives were happy to have a live discussion when needed. In short a level of prfoessionalism I thought was lost. Special thanks to Simon B, Jason O as well as Anu K.
23 September 2026
Reply from Santander International
Thank you for your wonderful review.
We are thrilled to hear that your onboarding experience was straightforward, smooth, and free from unnecessary bureaucracy.
Your kind words about Simon B, Jason O, and Anu K are greatly appreciated, and we will be delighted to pass your feedback on to them. They will be pleased to know their professionalism and support helped make such a positive impression.
Warm regards
Santander International
Excellent customer skills
Excellent customer skills
Genuine warmth and personable customer service.
An absolute breath of fresh air compared to so many other banks. I will tell my friends!!
22 September 2026
Reply from Santander International
Thank you for taking the time to leave such a lovely review. We're thrilled that our customer service stood out and that your experience was a positive one. Your feedback means a great deal to us, and we're especially grateful that you'd recommend us to your friends.
Warm regards
Santander International
Professional and efficient service
I met with Hannah who explained the whole process in detail and made me feel at ease with any questions I had, I didn’t feel rushed and she was simply just very pleasant, helpful and informative.
18 September 2026
Reply from Santander International
Thank you for taking the time to share your experience.
It's wonderful to hear that Hannah was able to guide you through the process in such a friendly and supportive way. We'll make sure she receives your lovely feedback.
Warm regards
Santander International
Ann-Marie helped me with setting up my…
Ann-Marie helped me with setting up my app which for some reason disappeared. Also helped me with opening a new tracker account. A lovely cup of tea was provided. Well done Ann-Marie and fabulous service especially as you have newly started.
14 September 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that Ann-Marie was able to help you get your app up and running again and support you with opening your new Tracker account. It's wonderful to know you received such great service, especially as she is new to the role. We'll be sure to share your kind comments with Ann-Marie.
Warm regards
Santander International
Excellent service
Excellent service, great customer rapport and easy to understand: couldn't have been more helpful.
Well done Anu :)
18 September 2026
Reply from Santander International
Thank you for your lovely feedback.
We're delighted to hear that Anu provided excellent service and made everything easy to understand. It's great to know she built such a positive rapport and was able to help with your needs. We'll be sure to share your kind comments with Anu.
Warm regards
Santander International
opening up and account
when i went in to open up my account daisy helped me and walked me through the whole thing and made it very easy to understand and was very friendly throughout the whole experience
17 September 2026
Reply from Santander International
Thank you for your feedback.
We're delighted to hear that Daisy made opening your account straightforward and easy to understand. It's great to know she was friendly and supportive throughout your visit.
We'll be sure to share your kind comments with her.
Warm regards
Santander International
Daisy was extremely helpful and…
Daisy was extremely helpful and professional, process was quick and painless and much better then opening account online
16 September 2026
Reply from Santander International
Thank you for your feedback.
We're delighted to hear that Daisy provided such helpful and professional service and made the account opening process quick and straightforward. It's great to know you found the experience easier than opening an account online.
We'll be sure to share your kind comments with Daisy.
Warm regards
Santander International
Daisy - Santander work cafe
I recently went into the Santander Work Café in Douglas after I’d been struggling to get the right type of bank account opened, and Daisy was honestly so helpful. She was an absolute wealth of information, explained everything really clearly and did all the paperwork with me, which made the whole process so much easier than I’d expected.
She also took the time to tell me all about the Work Café itself and the free workspaces that are available to use, which I genuinely had no idea about and will definitely make use of in the future.
Such a lovely experience from start to finish. Daisy was friendly, knowledgeable and couldn’t have been more helpful. It’s so nice to actually come away from a bank feeling like someone has properly taken the time to help you. Thank you Daisy! 😊
16 September 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that Daisy was able to support you in finding the right account and make the process straightforward and easy to understand. It's great to know she also introduced you to the Work Café and its facilities.
We'll be sure to share your kind comments with Daisy.
Warm regards
Santander International
A REAL PERSON!
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and who sorted the best option immediately. Even though I bank online it's a huge asset to be able to speak easily to an accounts manager without having to go via Mars as happens in other banks. Job done and I'm a happy customer.
15 September 2026
Reply from Santander International
Thank you for your feedback.
We're delighted to hear that Anu was able to provide helpful advice and quickly find the best option for your needs. It's great to know that having easy access to speak with a colleague made a positive difference to your experience.
We'll be sure to share your kind comments with Anu.
Warm regards
Santander International
First time buyer experience
I had a mortgage appointment with Hannah as a first-time buyer and was really pleased with the experience. Hannah was very informative and explained everything clearly, which made the whole process feel much less daunting. She was friendly, professional, and kept the appointment relaxed and comfortable. I would definitely recommend Hannah to other first-time buyers.
14 September 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're pleased to hear that Hannah helped make your first-time buyer journey feel less daunting by providing clear and friendly support. We'll be sure to pass on your kind comments.
Warm regards
Santander International
Santander reception
The lady at the reception at the Santander Work Cafe, Douglas, IOM was very welcoming and extremely helpful. She dealt with my account issues quickly and offered me helpful advice.
9 September 2026
Reply from Santander International
Thank you for your kind feedback.
We're delighted to hear you received a warm welcome at our Douglas Work Café and that your account query was resolved quickly. We'll be sure to share your comments with the team. Warm regards
Santander International
Santander Staff…
Santander international staff have always been helpful and efficient. Today, I rang Santander Jersey about my accounts, the lady who helped me with my enquiry had an extremely good telephone manner which helped me feel very comfortable as she was very efficient and had a friendly dispostion.
11 September 2026
Reply from Santander International
Thank you for your lovely feedback.
We're so pleased to hear that you felt comfortable and well supported during your call. We'll be sure to share your kind comments with the team.
Warm regards
Santander International
Great Customer Service
Professional, efficient and friendly service. Very easy to speak with a member of the Santander International team without a long wait in the phone or going through endless automated menu options. Thanks for your help today Anne!
9 September 2026
Reply from Santander International
Thank you for your feedback.
We're delighted to hear that you received professional, efficient and friendly service, and that speaking to a member of our team was quick and easy. We'll be sure to pass your kind comments on to Anne.
Warm regards
Santander International
Outstanding service.
Immediate response by telephone. Very, very pleasant lady at the other end. Understood my needs. Efficient security check, and then finalised my request within minutes.
9 September 2026
Reply from Santander International
Thank you for your lovely review.
We are pleased to hear that your request was handled promptly and efficiently, and that our colleague made such a positive impression. We pride ourselves on delivering a friendly, professional service, so it's great to know we met your expectations.
Warm regards
Santander International
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that our Customer Service Officer provided outstanding service. Your kind comments will be shared with the team and greatly appreciated.
Warm regards
Santander International
Quick to answer the phone
Quick to answer the phone. took instructions seamlessly to place a Fixed Deposit Contract. Painless and easy process.
8 September 2026
Reply from Santander International
Thank you for your kind review.
We're pleased to hear that our team was quick to assist and that arranging your Fixed Deposit was a smooth and painless experience. Making the process simple and seamless for our customers is important to us, and we're delighted we could help.
Warm regards
Santander International
My client needed a conference room…
My client needed a conference room urgently due to no power in their building. I emailed the Santander team and Anne-Marie Clucas late at night and she emailed back first thing the following morning to say we had the room for an extended period of time and it was all booked with times and where to go.
Fantastic service and we were able to fulfil what we needed to do.
The Santander Work Cafe is my go to for meetings, catch ups and great coffee! Thanks Anne-Marie!
28 August 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We're delighted to hear that Anne-Marie was able to respond quickly and provide the support you needed during an unexpected situation. Your kind words are greatly appreciated and will be shared with her.
We look forward to welcoming you back to the Work Café again soon.
Santander International
This is how it should be done.Having someone taking their time to…
Having someone taking their time to take you through the steps required to carry out your request.
Also, going back over all the details to confirm that you are happy and that all is correct.
The feeling that after you have completed the security procedures that your investments are safe.
Thank you for making what can be a stressful situation feel so much better.
28 August 2026
Reply from Santander International
Thank you for sharing your experience.
We're delighted that you felt supported every step of the way and that our careful approach helped give you peace of mind. Your comments are greatly appreciated and will be shared with the team.
Warm regards
Santander International
Very happy customer.
Very helpful and understanding.
Friendly and willing to help and put me totally at ease.
Could not have been a better experience.
Excellent.
28 August 2026
Reply from Santander International
Thank you for your lovely comments.
It's great to know you had such a positive experience and felt well supported by our team.
Warm regards
Santander International
We love Santander international
We love Santander international. Always helpful and friendly. Finding solutions to our questions.
28 August 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We're pleased to hear that our team has been helpful, friendly and able to assist with your questions.
Your feedback is greatly appreciated and will be shared with the team.
Warm regards
Santander International
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