My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
Company replied
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
Company replied
Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Account opening with Santander
Fast efficient service from Bev
Answered all questions in full and completed the account opening in record time
Would definitely recommend the Work cafe as a place to visit with friendly professional staff
27 August 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We're delighted to hear that Bev provided fast, efficient service and was able to answer all your questions while completing your account opening so promptly.
It's especially pleasing to know that you would recommend the Work Café and found our team to be friendly and professional.
We greatly appreciate your feedback and look forward to welcoming you again in the future.
Warm regards
Santander International
The lady I spoke to is a very nice and…
The lady I spoke to is a very nice and knowledgeable person
27 August 2026
Reply from Santander International
Thank you for your lovely review.
We're pleased to hear that the colleague you spoke with was friendly, knowledgeable, and able to assist you. We'll be sure to share your comments with the team.
Warm regards
Santander International
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear that Anne was able to help and provide the support you needed. We will be sure to pass on your kind comments to her.
Warm regards
Santander International
Opening a new account was very easy
We wanted to open a new account and from making an appointment to completing the process was very straightforward.
26 August 2026
Reply from Santander International
Thank you for your review.
We're pleased to hear everything went smoothly and that opening your new account was quick and easy.
We look forward to supporting you moving forward.
Warm regards
Santander International
Very helpful member of your staff while…
Very helpful member of your staff while on the phone..
Helped me step by step
Felt reassured
25 August 2026
Reply from Santander International
Thank you for taking the time to leave us a review.
We're delighted to hear that our colleague was able to provide clear, step-by-step support and help reassure you throughout your call. We understand how important it is to feel confident and supported, and we're pleased that this was reflected in your experience.
Warm regards
Santander International
Very helpful staff
Bev has been helping my brother and me through the power of attorney process for our mother and then after Mum's death with advice and help over Mum's Santander accounts.
Nothing was too much trouble. She has been attentive and patient throughout.
21 August 2026
Reply from Santander International
Thank you for your kind review.
We’re delighted to hear that Bev was able to support you and your brother during a difficult time.
We'll be sure to pass on your feedback and recognition of her patience, attentiveness and dedication.
Warm regards
Santander International
Very helpful and kind
21 August 2026
Reply from Santander International
We're delighted to hear that you found our team helpful and kind.
We appreciate your feedback and look forward to assisting you again in the future.
Warm regards
Santander International
Both members of staff were polite
Both members of staff were polite, cheerful and accommodating. Thank you.
20 August 2026
Reply from Santander International
Thank you for your kind feedback. We're delighted to hear that our colleagues were polite, cheerful and accommodating. Your comments are greatly appreciated and will be shared with the team.
Warm regards
Santander International
Excellent Customer Service Experience
I have been extremely impressed with the service provided by Santander International. The team have been incredibly helpful, professional and responsive throughout. All queries were dealt with promptly and efficiently, with excellent communication at every stage. It is refreshing to receive such a high level of customer service, and I would have no hesitation in recommending Santander International.
20 August 2026
Reply from Santander International
Thank you for your fantastic feedback. We're delighted to hear that you received such a positive experience with Santander International.
We're delighted to hear that you found our team helpful, professional and responsive. Providing excellent service is our priority, so it's wonderful to know we met your expectations.
We appreciate your recommendation and look forward to supporting you in the future.
Warm regards
Santander International
Reply from Santander International
Thank you for your review.
We're delighted to hear that you found our service polite, efficient, and timely. We appreciate you taking the time to share your feedback and will be sure to pass on your comments to the team.
Warm regards
Santander International
Excellent, helpful and polite service
Helpful, friendly, polite and knowledgeable staff. Private room to discuss my needs, maintaining my security and data protection. Easily accessible location, very convenient to call in and speak to staff.
19 August 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our team helpful, friendly, polite, and knowledgeable. It's particularly pleasing to know that you appreciated having a private space to discuss your needs, ensuring your security and privacy, as well as the convenience of our location.
We greatly value your comments and will share your kind words with the team.
Warm regards
Santander International
My experience at the work café today…
My experience at the work café today was made so easy with the assistance of Bev who made it so pleasant and she was beyond patient as I’m fairly elderley and not au fait with all the procedures of going online which she explained for me and in the nicest of ways , a credit to the bank .
19 August 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We're delighted to hear that Bev made your visit to the Work Café so easy and pleasant. Providing clear support and taking the time to help customers feel confident with online banking is extremely important to us, and it's wonderful to know that Bev's patience, kindness, and guidance made such a positive difference.
We will be sure to pass on your lovely comments to Bev and the wider team.
Warm regards
Santander International
Bev was great customer support and…
Bev was great customer support and answered everything l needed to know
18 August 2026
Reply from Santander International
Thank you for taking the time to leave a review.
We're delighted to hear that Bev provided great support and was able to answer all your questions. Delivering helpful and knowledgeable service is something we pride ourselves on, and we're pleased that Bev made such a positive impression. We will be sure to share your kind feedback with her.
Warm regards
Santander International
Re investing
I was looking to re invest savings held in my Santander account. When I called into my branch without an appointment I was seen promptly . The staff member was courteous and helpful.
A range of options were described to me and the process of transferring funds was very easy.
19 August 2026
Reply from Santander International
Thank you for your review.
We're pleased to hear you were seen promptly and found our colleague courteous and helpful. It's great that your options were clearly explained and that the transfer process was straightforward.
Warm regards
Santander International
Best customer service from a bank ever
The service was exceptional! The interesting venue ,relaxed work spaces and collaboration of this bank with local food and coffee/drinks businesses in this space works very well !
17 August 2026
Reply from Santander International
Thank you for your fantastic review! We're delighted to hear that you received exceptional service from our team.
It's also wonderful to know that you enjoyed the Work Café environment, from the relaxed workspace to the collaboration with local food and drink businesses.
We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Warm regards
Santander International
Additional Account
Went to the work cafe for a coffee with a friend and we’d recently opened accounts at Santander Intl. I looked at the website and we were comparing interest rates to our other bank where I decided I’d ask to have an instant saver account. Went to the counter and saw Bev who opened the account there and then. Bev could see my easy saver interest was being paid into my Gold account and asked if I wanted it redirected to the new instant saver account or to keep it as it was. I asked her to switch it to the saver account. She advised she’d have to have that request authorised but that she’d ensure it was done the same day. My new account was showing in my app and I’d had confirmation the interest had already been switched by the time I got back to the car! Outstanding service and so glad I opened accounts with Santander Int’l
14 August 2026
Unprompted review
Reply from Santander International
Thank you for taking the time to leave such a lovely review.
It's great to know that everything was completed so efficiently and that you've been pleased with the service you've received. We'll be sure to share your kind comments with Bev.
Warm regards
Santander International
Online banking
Sorting my request for online banking was made very easy and quick. Ann-Marie was very helpful.
13 August 2026
Reply from Santander International
Thank you for taking the time to leave a review.
We're delighted to hear that arranging your online banking was quick and straightforward, and that Ann-Marie was able to make the process easy for you. We'll be sure to pass on your kind comments to her.
Warm regards
Santander International
Reply from Santander International
Thank you for taking the time to leave a review.
We're pleased to hear that you found our service helpful and clear. Providing straightforward support and guidance is important to us, so it's great to know we met your expectations.
Warm regards
Santander International
Anu was very helpful and professional
Anu was very helpful and professional. got me a good rate on the exchange
13 August 2026
Reply from Santander International
Thank you for taking the time to leave this review.
We're delighted to hear that Anu was both helpful and professional and that she was able to secure a good exchange rate for you. We'll be sure to pass on your kind comments to her.
Warm regards
Santander International
Online banking set up
Anne Marie helped me set up online and mobile banking a made the process quick, simple and self explanatory.
12 August 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that Anne Marie made setting up your online and mobile banking quick and straightforward.
Providing clear, simple support is important to us, and it's great to know she delivered such a positive experience. We'll be sure to share your kind feedback with her.
Warm regards
Santander International
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