Had money coming out my bank for a few months now totalling up to £177 altogether. I emailed them asking for a refund. The lady in question replied saying that my subscription had now been cancelled b... See more
Savingshield
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was applying for a loan and was asked to verify my card and that only 14 pence would be taken from my card. No loan happened and low and behold PDF saving shield started to take £29.65 from my acco... See more
Oh my god, x2 transactions today taken out of my bank account for £29.50. This is ludicrous I have not subscribed to this company nor did I receive any documentation or emails related to subscriptio... See more
Who the fxxk are these taking a debit card payment from me of 29.50. Funny when I go to website and press forgotten password it says no user found.. yeah because I never even signed up to anything I'm... See more
Scam of a company
Scam of a company that gain bank details via misleading forms, I my case leading me to believe that I was authorising an account verification charge as part of a loan application, it shows that the staff know it too as I called up after seeing a charge on my account and the first words from the assistant were "are you calling to cancel your account"

Reply from Savingshield
SCAM!!!
Took £29.50 off me this morning!! Absolutely fuming I just got my first wage and now its been halved. Disrespectful behaviour. Rang the guy who was incredibly rude and absolutely clueless. Asked for my account details so he could have a look but I didn't have an account I the first place!! Managed to get my bank to have a look at it and they're sending me a new card with new details. I have absolutely no idea if I'll get my money back But it's absolutely stupid. Scamming company!! BE CAREFUL!!
EDIT: To the individual that replied saying I'll get a full refund if I provide my details, where have you private messaged me?? Because you most certainly can't do it on here. So no, you won't be giving a refund you're just saying that to make yourselves look better

Reply from Savingshield
Took 29 pounds 50p out of my account…
Took 29 pounds 50p out of my account explained I must have clicked on something here No joy not bothered I want my money back on my card or I will go to the police and my mp,absolutely disgusting.you people just replied where is my refund

Reply from Savingshield
I've woken this morning to you guys…
I've woken this morning to you guys taking money from my account. Tricked into giving bak details filled out for a loan application, not to be put further in the red by this company. This will be reported to my bank and the correct bodied informed of this scam. Absolute disgrace in this day and age that your tricking people into this when they are applying for a loan!!!!!! I want this money returned to my bank ASAP and I will take no further action. I've informed my bank of this and they've now blocked this from coming out again but I've to contact you which I've done by 2 emails already and no reply.....

Reply from Savingshield
They took £29.50 from my account after…
They took £29.50 from my account after i saw an email that they will deduct £29.50 from my account which i didn’t sign up for so i called and cancelled now they say it was over 2 week’s cancellation and i can’t be refunded. They are liars everyone is saying the same thing. Scammers.
I have now been refunded. Please don’t let it happen again Saving shield my card is now blocked from you not taking chances.

Reply from Savingshield
I would give yous -5 if I could
I would give yous -5 if I could. I woke up this morning to £3 in my account as yous have taken £29.50, I have never heard of you, have no account with you, no emails or texts from you I am a disabled single woman and you took the last of my money I had for electricity amd dinner til i gett paid tomorrow, i am currently sitting with no electric because of your disgusting fraudulent antics stealing the last bit of money I had to see me through today .. you should be ashamed of yourselves u r the lowest and I have reported u to my bank so now my card has been frozen I won't have a bank card fir 5 dqys now and can't leave the house cos of my disability, thanks for wrecking my day pond scum cretins. I am so angry 😠 😡 raging, I would like to add after reading all these reviews I cannot believe that this is still happening and they using the sane name!!! and virgin money fraud dept u are a joke u message at midnight when I'm asleep to authorise this and cos i don't reply let them take it then have the cheek to keep insisting that I must have agreed to it , so rude and this company should be red flagged up at every bank and building society
UPDATE.
I WOULD LIKE TO THANK YOU FOR THE RETURN OF MY MONEYV, I HAVE HAD A TERRIBLE DAY BECAUSE OF IT BUT ALLS WELL THAT ENDS WELL. GOOD LUCK TO EVERYONE ELSE

Reply from Savingshield
Horrible company
Horrible company, tried to call to explain that there must be a misunderstanding. Didn’t even try to help me and took my money without my knowledge. Were incredibly rude and dismissive and I would like my money back!!!

Reply from Savingshield
Saving shield
A company who tricked me into supplying my card details in the hope of a loan when I was looking for a loan during a manic crisis. Called them up to request a refund after funds came out of my account and they said I was outtside the 14 day cooling off period and wouldn’t return my money and there was nothing they could do.
I don’t believe it.
Saving shield customer service can you please read this and do the right thing and give me my refund.
I may well be outside the 14 day cooling off period but i suffer from a mental health condition that means i make manic decisions and do things without thinking them through.
I hope they can do the correct thing and refund me £30 as it is a big chunk of my monthly money being unemployed at the moment .

Reply from Savingshield
Scam company that’ll illegally take…
Scam company that’ll illegally take money out of your account. Report as fraudulent to your bank straight away.

Reply from Savingshield
Scammer I never created account and…
Scammer I never created account and they took 29£ from my account. Contact me I want refund ! It's second time when they do it. I got screenshot from my bank account statement.

Reply from Savingshield
Why have you taken money out my card
Why have you taken money out my card? When I have not signed up to nothing about you? I’ll be ringing my bank and reporting this as fraud. / also before you start with the reply about I have to sign up” I don’t even have an account with you 😵. No emails, no calls, absolutely nothing from you didn’t even know what this was until you legit stole money from my account 😂.
Edit- how do I even check the messages you apparently sent as a reply when I don’t even have a account with you?

Reply from Savingshield
Terrible I may need to cancel my card…
Terrible I may need to cancel my card because of this fraudulent transaction. I did not sign up to anything and I was charged 29.50. I think we should sue this company and make money off them for this, this is very very very fraudulent

Reply from Savingshield
I don't know who this company is
I don't know who this company is? But somehow they have been able to take £29. 50 from my debit card? As it is a pending transaction I have to wait for it to be paid. I am absolutely disgusted that this is allowed to happen, when I know I have not signed up to any subscriptions because I'm not in a financial position to do so. I don't get paid until the end of the month I am a single person, running a house, where the cost of living is crippling and now I find my self in a position where I am unable to afford groceries . Thanks so much, for making life a little harder than it already is!! Amazing you are allowed to do this. I had to give a 1 star rating in order to write a review, in reality you have a minus rating. I would be grateful if you could return the payment I have not authorised.

Reply from Savingshield
Just noticed money being taken from my…
Just noticed money being taken from my account when I haven’t signed up for anything

Reply from Savingshield
Scam
Said that I signed up which I never, noticed the money came out my bank and so I emailed them. They said I’m outside the cancellation period and won’t get a refund. Never heard of them or signed up to them. It was the last money in my bank to feed my child, absolutely disgusting scam company.

Reply from Savingshield
I have been charged twice from your…
I have been charged twice from your company and i dont even know ehat this is for. I never signed up for any of your services. I want my money back.

Reply from Savingshield
I have never head of this company but…
I have never head of this company but yet they have taken money from my bank account.
How can I claim a refund and make sure this doesn't happen if I have no idea who they are 😡😡

Reply from Savingshield
Most disgusting thing happen to me
Most disgusting thing happen to me. I never know about this website
Never even open it
Dont have any account on this website
But suddenly £30 got deducted from my bank account. Totally fraud. Im waiting for a reply!

Reply from Savingshield
I have never heard of the company and…
I have never heard of the company and I’m getting charged £29.50 twice have photos to prove this! Contacting my bank and will be reporting this company

Reply from Savingshield
Woke up this morning to a £29.50…
Woke up this morning to a £29.50 payment taken out of my account despite having never heard of this company or ever willingly/knowingly signed up to any services. I called them to say this and they have refused me a refund over the phone so to say I am absolutely livid is an understatement. They are saying that I used my bank card to verify my identity via another website and when I have done this, it has automatically signed me up to this scam of a company and apparently I agreed to it! Absolutely disgusted that there are companies out there that take advantage of innocent and vulnerable people and then refuse to do the right thing and provide a refund when requested....baring in mind I have paid £29.50 for absolutely nothing....I have not received any service or product from this company for the money they have taken from me! I will be reporting this to the fraud team of my bank right away!

Reply from Savingshield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




