Scancom Reviews 548

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them to be of great value and working effectively right out of the box. The service is consistently praised for its efficiency and professionalism, with many highlighting the quick and easy online purchasing process. Delivery is frequently mentioned as being very fast, often arriving the next day, which greatly contributes to the positive overall experience. Reviewers also appreciate the competitive pricing and excellent deals, making the products a real bargain. However, some customers also noted issues with customer service, reporting difficulties in getting responses to emails and experiencing delays or a complete lack of support. There were instances where people felt ignored or had to repeat information multiple times, and some faced problems with unactivated products or unexpected data caps.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the SIM cards to be excellent, working... See more

Service

Reviewers mention positive feedback about service, with many praising the efficiency and speed of delivery... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and fast delivery... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive rates... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more

Company replied

Rated 4 out of 5 stars

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

Rated 4 out of 5 stars

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more

Company replied

Rated 5 out of 5 stars

SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more

Company replied


Company details

  1. #82 of 96 best companies in Telecommunications service provider
  2. #29 of 34 best companies in Mobile network operator
  3. #22 of 25 best companies in Telecommunications equipment supplier

Written by the company

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Contact info

4.2

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Efficient

I placed my order for a 500GB data only sim card with Scancom.co.uk on 2nd March @ 15:23.
Following 5 update notifications from Scancom.co.uk. Confirming my order, update to my order, date & time of delivery, confirmation of collection by the courier, and finally a two hour delivery window.
My 500GB data only sim card dropped through my letterbox. on 3rd March 13:23. Less than 24 hours from placing my order, to the noise of the letterbox accepting my Scancom.co.uk order. To describe the service received as super efficient 5* would be an understatement. And of course. 4 minutes, and 32 seconds after receiving my 500GB data sim card. I was enjoying a 5G signal. With an average speed of 128Mbps based on three separate speed tests.
For £50 I am now the owner of a 500GB data only sim card. Which does not expire until January 2028.
Roughly working out about £2 per month.
Congratulations to Scancom.co.uk on a very professional service. I wager this will be the first of many purchases from Scancom.co.uk in the future.

2 March 2026
Scancom logo

Reply from Scancom

Thank you for your fantastic review! We're delighted to hear everything arrived so quickly and that you're enjoying fast 5G speeds. It’s great to know you found the service efficient and good value— we really appreciate your support and look forward to your next order!

Rated 5 out of 5 stars

Scancom is simple to use

Scancom is simple to use, securely delivered and, best of all, great value for money.

2 March 2026
Scancom logo

Reply from Scancom

Thanks for your review! We're glad you found Scancom simple to use, secure, and great value for money.

Rated 5 out of 5 stars

Easy cheap secure and fast refund.

Easy cheap secure and fast refund.
Used first time and loved it

2 March 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad you found the service easy, secure, and great value, and that your refund was handled quickly. Great to hear you loved your first experience!

Rated 5 out of 5 stars

Sim cards ...preloaded..brilliant

Always buy these now..better than being tied and paying monthly...delivered next day too 🌟🌟🌟🌟🌟

6 March 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad you enjoy the flexibility and next day delivery—appreciate your continued support! 🌟

Rated 4 out of 5 stars
Scancom logo

Reply from Scancom

Thanks for your feedback—we’re sorry to hear you feel this way. We’re always reviewing our pricing to stay competitive, and we appreciate your input.

Rated 5 out of 5 stars

Great service

Great responsive service, helpful and reliable

5 March 2026
Scancom logo

Reply from Scancom

Thanks for your kind words! We're glad you found the service responsive, helpful, and reliable.

Rated 5 out of 5 stars

The customer service is pretty good

Scancom customer service is pretty good.
DPD, the delivery company, didn't deliver my sim. And it has the worst customer support, which is just a robot.
Luckily I had my issue solved by Scancom via email. They usually answer within minutes.

11 March 2026
Unprompted review
Scancom logo

Reply from Scancom

Thanks for your feedback! We're sorry to hear about the delivery issue, but glad our team was able to resolve it quickly for you. We really appreciate your support!

Rated 5 out of 5 stars

Very good price and coverage fast…

Very good price and coverage fast internet on the go and home

23 February 2026
Scancom logo

Reply from Scancom

Thanks for your review! We're glad you're happy with the price, coverage, and fast internet both at home and on the go.

Rated 5 out of 5 stars

Very good on updates

Very good on updates, fast despatch, perfect purchase

4 March 2026
Scancom logo

Reply from Scancom

Thanks for your great feedback! We're glad you were happy with the updates, fast dispatch, and your purchase.

Rated 5 out of 5 stars

Great SIM Card package.

Great SIM Card package.
Arrived very quickly, well recommended Scancom for Data Cards anyday

4 March 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad your SIM card arrived quickly and that you’re happy with the service—really appreciate the recommendation!

Rated 5 out of 5 stars

Three data SIM, pre-paid

Bought a pre-pid Three data SIM, it arrived next day and has worked without issue for a week in the mobile router it was intended for.

3 March 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad your Three data SIM arrived next day and has been working perfectly in your router.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. SIM card delivery fast & efficient.

2 March 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad you were happy with the fast and efficient delivery of your SIM card.

Rated 5 out of 5 stars

Only little gripe is that there is…

Only little gripe is that there is nowhere on the packaging or sim that i can find a written expiry date of the data sim even though it is suppose to be 2028. I assume the invoice is evidence enough.

23 February 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad you're happy with the service. Please email support@scancom.co.uk
with your reference and we will get this sorted for you.

Rated 5 out of 5 stars

Awesome pre-loaded data sim cards

Amazing pre-loaded data sim cards. Thank you for delivering on time and works as described. Great!

23 February 2026
Scancom logo

Reply from Scancom

Thanks for your great feedback! We're glad your pre-loaded data SIM arrived on time and is working exactly as described.

Rated 5 out of 5 stars

Good value

Good value. The sim was delivered in a decent amount of days.

24 February 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad you found it good value and that delivery arrived in a decent timeframe.

Rated 5 out of 5 stars

First class service again next day…

First class service again next day delivery and just pop it in works great

25 February 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad you’re happy with the next day delivery and that everything worked perfectly straight away.

Rated 5 out of 5 stars

I must be Scancom's nearest residential…

I must be Scancom's nearest residential customer. We probably use the same mobile mast! I purchased one of their value prepaid data Sims, which are excellent value and provide a very economic alternative to traditional broadband. The ordering process was very simple and the delivery was super fast! I shall definitely use the company when my existing SIM expires next year. Outstanding service from a local company!

4 September 2025
Scancom logo

Reply from Scancom

Thanks for your fantastic review! We're glad you found the ordering process simple, delivery super fast, and the SIM great value as an alternative to broadband. Really appreciate your support!

Rated 5 out of 5 stars

Great price for data SIM

Great price for data SIM. Fast and secure delivery so highly recommend

25 February 2026
Scancom logo

Reply from Scancom

Thanks for your great feedback! We're glad you found it a great price and were happy with the fast, secure delivery. Appreciate the recommendation!

Rated 1 out of 5 stars

Poor service and item never delivered

Ordered a simcard over 1 week. Item never arrived and DPD can't track item. Had message item was delayed for over 1 week ago. Scancom supposed to send replacement but never did. Never answer the phone. Poor customer service & wasted my time. I wouldn't not recommend this poor service to anyone

23 February 2026
Unprompted review
Scancom logo

Reply from Scancom

Thanks for your feedback—we’re very sorry to hear about the delivery issues and the experience you’ve had with support. Please email support@scancom.co.uk with your reference and we will get this sorted for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look