Scancom Reviews 548

The required SIM plan was available for a trip abroad. Customer services were very helpful in answering my questions.

Great deal and delivered next day .

Easy to purchase fast delivery and works really well

First SIM I ordered was lost by the carrier, notified Scancom and they dispatched a replacement immediately. Using it now in my new 5g router. Test of a good company is how they deal with customer issues. Would recommend both on price and outstanding service.

The sim card is great however i received no rezponse when i asked for a detailed quote.

Excellent service and a great way to get the most over 4g or 5g when you are remote and struggle with no fibre broadband

Came the third day no 24 hours

Very fast response to my email when I needed advice and support. And was very helpful and understanding. Excellent customer service. Got issue resolved. I am very happy with the service.

Excellent, the best.

Great service and great price no problems getting connected

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Also the site tried to charge postage for an email delivery !

Excellent,very helpful

Very slow response when in need of support

Bought unlimited 30 day rolling Sim 4G via Amazon. I never experienced the benefit of the 4G. Bought primarily for router to watch TV but TV kept buffering every 10 seconds and apps would crash with error message stating something went wrong. Since I couldn't watch TV I put Sim in mobile phone and service was just as appalling. Web pages felt as if it took two business days to load and would also totally freeze spontaneously. Frustrated, I checked my phone settings and alarmed to see that I could only receive LTE/3G/2G and not even 4G! I also checked the EE Sim signal strength with Offcom and it registered at an appalling -111dBm and fluctuating lower which according to Chat is very poor, unreliable connection which is exactly what I had experienced.

Contacted Amazon for refund and informed not their remit but to contact provider. Contacted EE CustServ and they had no record of my details on their system -not even my £25 payment. It took them awhile to discern that it was a third party licensee and when I mentioned Scancom they didn't even have a Scooby Do who Scancom was. They informed me they were unable to assist me and couldn't even find contact details for Scancom to help me so I'm amazed to see customer comments praising Scancom CustServ as, even at time of writing, I have no idea how to contact them. I even asked Amazon and they said they are unable to assist also. I used Amazon's messaging to Seller to liaise with Scancom but their cooperation is deliberately not forthcoming because I suspect they want me to exceed my statutory 14 days cooling off period to void my REPEATED cancellation request. They want me to keep paying for a service that's not fit for purpose as a dissatisfied customer. I have evidence to prove I am not receiving the service they advertised. I will be looking to escalate the issue if I am not refunded and my contract cancelled ASAP.

quickly dispatched sim card , no problems plug and play, reasonably priced.

Great deal on a business data sim delivered next day.

Great value SIM. Delivered reasonably fast.

Delivered on time easy set up works straight away

Purchased my second Three UK prepaid SIM card from them (previously via Amazon) and have had no issues with either card. The deal was too good to pass and it makes for a great second device SIM.

Easy to communicate follow the order process and it all worked.