Scarletts Parrot Essentials Ltd Reviews 

I ordered an Arcadia Presun Midi light kit for my parrot only to find that although they sent the correct box labelled Midi kit the actual lamp holder which has reflectors attached is printed with MINI instead of MIDI so this is a mini kit. I contacted them to arrange a collection of this wrong item and provide me with a full refund and unfortunately James has been dealing with the matter. Even though I sent him a photo of both the box which is for the midi kit and of the lamp holder on top of the box which clearly shows it is a MINI and not a midi lamp holder he has repeatedly told me that I have the correct item. No one answers the phone or even bothers to call you back when you request them to or leave a message even when you specifically request to speak to a manager.. I am very angry and frustrated with this situation and I totally agree with the first few reviews, FAO the manager or CEO if you see this review please look out for the email communication that I sent today and please call me to discuss this so it can be finally resolved. Order #1000157968
11/09/2024 Received a no caller ID phone call from Mrs Scarlett DelaCroix. Apparently James finally passed on my request for a call back from a manager or owner but only after `I sent him three further close up photos of the lamp holder with the word MINI showing up clearly so that he would finally understand what the problem actually is with the item. She was very arrogant and rude and shouted at me and maintains that the product is the right item despite the fact it states it is a MINI in black print very clearly. I did not believe her and she was arrogant enough to claim it is without providing me with any proof she didn't even know what size the midi lamp holder should be when I asked her instead she asked me to purchase the mini kit to find out. She most probably has easy communication with Arcadia from where they buy this item but she asked me to contact them myself instead. I have already sent them an email and I am waiting for a response. She refused to arrange collection of the item and insisted that I pay to return it myself. She then started shouting at me because she claims I have been abusive about James and carried on shouting at me very rudely non stop about it. I was not rude I have simply stated a fact and I am still in the same position as `I was from the start still not sure if I have the right item. I told her I would not be changing or removing my review and she stated very angrily and rudely that she didn't care so she doesn't care about the customers at all.
17/09/2024
I received a response from Arcadia who informed me that it was a printing error and the correct light. However as Scarlett was aware of this fact she should state it clearly on the website to inform potential buyers that the lamp holder is incorrectly labelled and this would prevent any issues like I experienced.
Furthermore, I returned the item by Royal Mail signed for which I paid for and they received it on the 14th September as I have proof of a signature but they have still not refunded my payment of £80.00
I sent an email about this yesterday which they have not replied to and another one today requesting a refund of the £80.00 as I did exactly as she asked me to do. I also apologised to James in my email and explained that I was frustrated because he was not trying to resolve the matter and that both I and my parrot have been very unwell. My only agenda was to ensure that I got the correct UV light kit for him so that he can recover.
07/11/2024
They finally refunded my payment but deducted around £10.00 despite the fact I paid for the return myself. Their excuse was that I had to pay for postage even though I initially bought items that cost £100 which entitled me to free postage so they deliberately penalised me because I had the audacity to return an item.
However, I am most concerned also because the parrot food I purchased from them has live insects in it which should not be there!!!! Please beware of this store.

Caused a lot of upset towards me about my faulty cage. Rude messages to me, not customer friendly.

The company has poor customer service, doesn't answer there phone. Leaving me to resort to PayPal dispute for resolution

Wrong item sent, needed replacement urgently but they won't send until they have received the original back so I have had to pay for a next day delivery elsewhere as I only opened the package when I had finished the last batch so as to keep the new batch as fresh as possible. I place regular orders and have placed hundreds of pounds worth of products yet not an ounce of trust no wonder small businesses are going bankrupt against the likes of Amazon. They are not bothered about the welfare of the animal and the fact I had run out of food. When I asked for details of one of the Owners Directors to discuss the matter they wouldn't give it.

There is no option to reject non essential cookies so nope thanks i will be avoiding this website

Nice choice of toys & other bird products. We had an issue with rust on some items delivered & we tried to rectify this. Apart from this, all the toys have been loved by our budgies!

I ordered in afternoon and received parcel the following morning..fast delivery. the parrot toys are great quality and larger than they look in photos on line... I also got some different...foods for my CAG n TAG... all good value thanks Scarletts Parrot Essentials ... my parrots will be happy.... x

Great price on Roudybush pellets, used for the second time. Fast delivery and quality products

I having being using this company for many years ,excellent price on toys food etc.Excellent customer service and supporting a family business is all a win win for me

Great choice of the items I wanted. Super fast delivery and well packed. I was able to choose a safe place delivery option as well which is important for me. Thanks! 🦜

Brilliant company. I always order through Scarletts.

Very quick delivery. Order always correct. Items are consistently in stock. Have used Scarletts for 4 or 5 years, highly recommend.

Bad customer service. Shelf life on large bags of seed just a few weeks. Also came battered with holes!

No help in trying to send it back, impossible to take to your local Post Office. No compensation. Not impressed after spending over £216 and £50 alone on the bag of seed.

Had a faulty babble ball, I was told to hit it harder!! Despite sending them a video of it clearly being hit hard and having no sound. It didn't work, not even with new batteries. At least they finally credit the ball, however a replacement would have been much better.

Always a quick delivery with great communication

My favourite place to order all of my rats essentials! Scarlett's offer a lovely selection of products suitable for rats and other animals. Orders always show up on time and are packaged with care. Can definitely recommend!

Iv been ordering from Scarletts for a while now and I must say since I found Scarletts parrots I don't shop any where else now she has everything you could need for your feathered friends my bird as never been as happy with all the different things he gets and the different things he can explore loads of choice one very happy bird and customer

I can find everything I need here and at a good price

The item I ordered was delivered quickly and was nicely packaged. Correspondence with the company was good and I have 3 very happy Degus who has Herb crocs at a very reasonable price.

Called from another country to ask some questions, and the personnel were friendly and informative! Placed an order in the evening, and the package was sent out early the next day. Great service and products! Thank you!

Good selection, prices, and fast delivery. One of the best UK online stores for parrot items