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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The customer service is consistently highlighted as exceptional, with many people appreciating the support and clear communication provided throughout their journey. The overall user experience is described as excellent, efficient, and straightforward. However, some people were dissatisfied with the service and response times, mentioning a lack of communication within the team, slow email responses, and instances of being ghosted or provided with misleading information. A few customers also reported issues with coordination and transparency, leading to wasted time and last-minute surprises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professional, friendly, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are professional,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the process as smooth,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal service.

Personal service and timeous action from the management is exemplary.

13 May 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Abdul

Thank you for your kind review! It is always a pleasure to work with you.

Best regards
Operations

Rated 5 out of 5 stars

Professional, timely and very capable

I have been working with Scraye for the last two years and I have been extremely happy with their performance. They are always consummate professionals and respond to emails/phone calls in a very timely manner. Moreover, they always add a personal touch and take the landlords priorities and objectives very seriously. They have been very capable partners and I would highly recommend them to anyone looking for assistance in managing their property.

8 May 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Nik

Thank you for the feedback! We very much appreciate our collaboration.

Have a great day!

Operations

Rated 5 out of 5 stars

Kira knows exact what I want and sent…

Kira knows exact what I want and sent me a nice one bedroom in marylebone in one-two days. I am very impressed and made a offer.

2 May 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Haoyue

Thank you from Kira and the team for the feedback, we very much appreciate it!

Kind regards
Operations

Rated 5 out of 5 stars

Great service and responsive

It has been a pleasure working with Scraye.The team is very professional and responsive. Special thanks to Steven and Eddie.

1 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Ehab

Thank you for the feedback, this is much appreciated!

Rated 5 out of 5 stars

Amazing, efficient service!

I had an amazing experience with Scraye! I had to move quickly and Ghazal, Kira and the whole team have been incredibly helpful with setting everything up for me so efficiently.
Ghazal was kind, helpful and professional, which made the whole process a lot easier.
Overall I’m incredibly satisfied with Scraye.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Ghazal was incredibly helpful…

Ghazal was incredibly helpful throughout the entire rental process for our flat, going above and beyond to resolve any inconveniences that arose. I highly recommend working with Ghazal for all your renting needs.

Marco.

28 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Marco
Thank you for the feedback! Ghazal and the team very much appreciate this :)

Rated 5 out of 5 stars

Amazing

Amazing Agancy and very professional

24 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Ghada

Thank you so much for the feedback! It makes our day every time :)

Rated 5 out of 5 stars

Very Professional

Scraye were recommended to me by a colleague 3 years ago and I have to say that they have been a pleasure to work with ever since. They keep me informed regularly with monthly statements, offer me good terms and the entire experience has been great. Most professional.

24 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Esther

Thank you very much for taking the time to leave a review! It is our pleasure to work with you :)

Rated 5 out of 5 stars

Highly recommend

I’m thrilled with the Scraye website! It’s incredibly user-friendly, making my house-hunting experience a breeze. Highly recommend!

20 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Camila

Thanks so much for leaving a review! We very much appreciate hearing this :)

Rated 5 out of 5 stars

Great service for landlords and guests

Great service for landlords and guests, the process is smooth.Quick response and always helpful. I recommend Scraey for sure.

21 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Panagiotis

Thank you for the feedback :) We very much appreciate it!

Kind regards
Operations

Rated 5 out of 5 stars

Great Service received throughout the…

Great Service received throughout the process. Smooth operation and amazing service provided to Landlord and Tenant. Couldn’t recommend enough.

21 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Marina

Thank you for the feedback :) We very much appreciate it!

Kind regards
Operations

Rated 5 out of 5 stars

Fab experience!

Such a lovely, efficient and communicative team. The process was very easy too. Perfect overall and I will definitely continue using Scraye in the future!

20 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Jennifer

Thank you for the feedback :) We very much appreciate it!

Kind regards
Operations

Rated 5 out of 5 stars

Scarye One of the best real state…

Scarye One of the best real state agencies. Hani Williams she is so helpful to me to entire process of property checkin inventory check problem related to furniture she solved easily loveee her quick response she is available on call anytime for help

19 April 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Gulzair

Thank you for leaving this feedback! Hani and the team genuinely appreciate it! :)

Rated 5 out of 5 stars

Quick Answer

The team is great! They're always there for you and answer questions super fast.

13 March 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Jawad

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Rated 5 out of 5 stars

Excellent service!

I got my apartment last year and Scraye made everything work out so flawlessly. This year again, Luis,Yorick and the entire team has been there to help with their professionalism, swift responses, and excellent service. Definitely will recommend!

8 February 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Anisa

Thank you for the feedback - it always makes the day of our team members!

Rated 1 out of 5 stars

No one turned up to the viewing

No one turned up to the viewing. Website does provide contact information to reach anyone on the web.

4 December 2023
Unprompted review
Scraye logo

Reply from Scraye

Hi Darja

Our apologies for having missed you at the viewing - as my colleague mentioned to you over WhatsApp after the viewing, the team member who arranged your viewing fell ill and had to attend the hospital on short notice; we tried to hand over as best we could but your viewing fell through the cracks. Please accept our apology for the inconvenience this may have caused you.

Have a nice day :)

Operations

Rated 5 out of 5 stars

good

Luis is a responsible person. Even though he replies late, he still strives to solve all the problems for me. I really appreciate that

2 November 2023
Unprompted review
Scraye logo

Reply from Scraye

Hi Xinyue

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to take a moment to express my gratitude for the outstanding service I've received from Luis Alberto Ramirez at Scraye over the past two years.

Since the beginning of our professional relationship, Luis has consistently demonstrated unwavering dedication and expertise. Their in-depth knowledge of the real estate market, coupled with their proactive and communicative approach, has made my experience truly seamless.

Looking forward to more successful years ahead!

28 November 2023
Unprompted review
Scraye logo

Reply from Scraye

Hi Amz

Thank you for the positive feedback! We very much appreciate it :)

Kind regards
Operations

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