poltronesofà - Leicester Reviews 

2,535
TrustScore 4.5 out of 5

4.6

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exac... See more

Rated 5 out of 5 stars

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... See more

Rated 5 out of 5 stars

Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.

Rated 3 out of 5 stars

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... See more

Company replied


Company details

  1. #256 of 396 best companies in Home Furniture Shop

About poltronesofà - Leicester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,535)

17,380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were brilliant especially D

The staff were brilliant especially D
He went above and beyond
There was another guy forgot his name but he went through the finance he was
Helpful it was a good experience
They are an asset to the company
And they need to be told how well they did

19 June 2026
Rated 2 out of 5 stars

The store staff are very friendly and…

The store staff are very friendly and approachable.
However, after ordering 2 items, the first item arrived without it's feet, and still after 2 months I'm still waiting.
The second item arrived and one of the motors was not attached, still waiting the conclusion of this one.

14 June 2026
poltronesofà - Leicester logo

Reply from poltronesofà - Leicester

Ciao Robert,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to read about the concerns that you have raised with your furniture.
In regards to the feet I can see that the parts required have been placed on order. We have requested an update from Emmiera yesterday and will reach out once we hear back regarding this.

A new service has also been raised regarding the motor and this information passed to Emmiera. They will reach out to you over the next 3-5 days regarding the next steps.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Total Satisfaction

At this moment in time I cannot comment on the couch I purchased as I am awaiting my order. I can say when I entered the store I recieved a warm welcome the assistant was very helpful, patient,and all questioned answered. At NO time did I feel uncomfortable in fact whole experience was very relaxing.

29 May 2026
Rated 5 out of 5 stars

Good customer service

The staff were professional, polite and friendly. Ali is a born sales person who has good customer service skills that makes you feel valued and respected by allowing you all the time you need to make an informed decision about the product
The delivery service was explained and although it’s 3-6month wait, I’m hoping it will be worth it.

20 April 2026
Rated 5 out of 5 stars

Great customer service

Great service received by Abdul who did everything possible to meet our needs and made our experience stress free and relaxed … cannot wait for delivery of our beautiful sofa and snuggle chair 😀👍🏻

23 May 2026
Rated 5 out of 5 stars

Great delivery service

My mum said the delivery guys were brilliant and did an excellent job when they couldn't get the visa in front door they went round to the back door no problem .one even held mums dog on the lead while she fetched an extension lead for the recliner well done x

28 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look