Staffordshire Garden Furniture Reviews 

130
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Very happy with my garden furniture. The quality is excellent! My only concern was when trying to contact the company to enquire when it would be delivered, I had no reply to my texts and was really a... See more

Rated 1 out of 5 stars

Really wish Id read these reviews first! Ordered a Gazebo through e-bay, had to change the delivery date a few times but no big deal, gave a few bizarre excuses but turned up as agreed, eventually. P... See more

Rated 1 out of 5 stars

We ordered garden furniture from a guy for this company at Stratford upon Avon market. We paid £20 deposit. Two weeks later we had a text to say when it was going to be delivered. I received a text st... See more

Rated 5 out of 5 stars

Amazing item high quality. Delivery chap very pleasant and helpful setting it up in garden set Really fantastic garden set . Highly recommend

Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Home Furniture Shop
  4. Outdoor furniture shop

Information provided by various external sources

SGF is a family based firm that has over 19 years experience in hand making garden furniture for the public and commercial venues. We pride ourselves in quality products that have been made with forest friendly timber. All are products are hand made...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(130)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY !!!!

DO NOT BUY FROM THIS COMPANY !!!!
We ordered a garden set from them, got it within 4 days of the order. Within the first 7 days the table top bowed and and started to come apart. We then were promissed a new table from them as a replacment. A few days later a guy turned up with just a table top and said thats all there prepared to replace. The guy upon arriving at our property backed his van into one of our trees knocking the the tree over, he didnt even applogise !! He them proceeded to moan that he had to walk down the garden to fit the table top. When he did fit it the workmanship was the worst i have ever seen ( please see picture ). We then again complained to the company who promissed again to replace the table top properly. They never come back to us and now will not answer any calls or return any voicemails !!
We will be returning our badley made furniture and asking for a full refund, if they ever bother to answer the phone.
STAY WELL CLEAR OF THIS COMPANY

21 June 2019
Unprompted review
Rated 2 out of 5 stars

its extremely difficult to actually get…

its extremely difficult to actually get in touch with this company. Emails bounce back, no one replies via the messages on their contact page and its very rare someone picks up the phone.
My delivery did arrive within the time frame, but was missing some cushions, 2 weeks later still not here and no idea when we will get them.
after 10 days the top of one of my chairs broke, and one of the slats on my benches split. I had treated them as advised. I rang and for the first time managed to speak to someone who said I had to email pictures of the damage, I tried to do so but their email address bounced back - cannot be found or doesn't accept emails. Once again messages have been sent via website, and left on their voicemail. watch this space.............. not hopeful!

20 June 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased with the 4 chairs & small…

Very pleased with the 4 chairs & small table. I felt a little apprehensive after reading reviews. Ordered the furniture on 18.5.19 from a nice guy named Jim in Eldon Square Newcastle who was most helpful. Delivered today 12.6.19 by a very efficient delivery man who carried them ready assembled into our garage, fixed the table up & offered to take them through to the garden, unfortunately it was raining very heavily so we decided to treat them beforehand with the Resin stain that the salesman recommended.
Excellent value, delighted, just waiting for the sunshine now!

12 June 2019
Unprompted review
Rated 1 out of 5 stars

Despite the promise of contact to…

Dire service and no delivery as contracted. Despite the promise of contact to arrange delivery none was received. The order failed to arrive by the due date with no email to explain why and apologise for the atrocious service.

23 May 2019
Unprompted review
Rated 1 out of 5 stars

Awful experience- bought full set and…

Awful experience- bought full set and it arrived with missing parasol and cushions which we had already paid for. Delivery man said it would all come within the week. 5 weeks later nothing has come and I have rung practically every day at different times and had to leave voicemail messages. No one will get back to me. Avoid this company like the plague.

11 May 2019
Unprompted review
Rated 5 out of 5 stars

Spot on!

Ordered at York racecourse and told for 2 week delivery. Received a call in the week to say it would arrive late afternoon the following Saturday. Delivered as promised within a week of ordering. The furniture is great quality - solid and very comfortable.

16 April 2019
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. Put a deposit down on a furniture set down at the Metrocentre in Newcastle a few months ago and was promised we'd be contacted within 2 weeks for delivery. 3 months on and not a bloody word. Tried calling them and get an automated message saying they're now closed for the winter. Their Facebook page has also been deleted. I can safely say goodbye to my deposit, thankfully which wasn't too large, but please be very wary of these "pop up" shops in shopping centres etc. Don't trust them.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

We brought a table with bench and chairs and love it!

We brought a table with bench and chairs and are thrilled with them, great service, fast delivery with a friendly delivery guy that took the furniture into our garden and fitted it all together for us. Furniture looks great and has lasted well after one summer. Very strong and sturdy furniture. Can’t wait for next summer!

16 November 2018
Unprompted review
Rated 1 out of 5 stars

Don't buy from these Con…

Don't buy from these Con Artists/Cowboys! i searched around for a long time to buy garden furniture for the patio. I finally came across SGL and their products looked good and not too expensive. I ordered a round table, 4 chairs and a parasol. Parasol broke within 2 weeks and wood started peeling off from legs of all 4 chairs. I decided to unscrew a piece of wood from chair and take it to my local timber merchant (wenban smith) as I had concerns. They immediately told me it was Canadian Lumber Standard, which they said is very cheap wood and typically used in stud partitions. The wood hadn't been pressure treated and had just been painted/coated in something to give it that affect. This would explain the peeling. If you go on their website they don't specify what type of wood it is unlike other reputable companies that do! Their customer service is awful, aggressive and more or less non-existent. I phoned them up and told them about the problem and sent in pics and haven't heard anything back. They also only take cash on delivery which i found very odd as any other 'reputable' company you buy from will expect payment when you order via a card over the phone or on the website. If you go on companies house you will find more alarming info, they dissolved in 2014 and haven't filed accounts since 2011.The only valid reason a company would take cash only is to avoid paying tax and to be able to shut down easily.
They offer different prices on their website, amazon and over the phone. If anyone has bought products from this company already take a piece to your local timber merchant and ask them what you have bought. I have now had to spend further money on a quality woodstain (Sikkens) to protect the wood from further flaking, peeling. At the end of the day you get what you pay for..this company are ripping people off left, right and centre....STAY AWAY!

11 July 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look