Shepley Heating and Plumbing Reviews 

446
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, frequently highlighting the promptness and efficiency of their work, with many jobs completed on the same day or within 48 hours. People often commend the staff for being professional, polite, and knowledgeable, ensuring a pleasant and reassuring experience from initial contact to job completion. Reviewers appreciate that the team consistently goes above and beyond, completing tasks thoroughly and tidying up after themselves. Many also value the clear communication and helpfulness of the engineers, making them a reliable choice for boiler services and installations.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Heating service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(446)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A friend recommended Shelley Heating…

A friend recommended Shelley Heating and plumbing company to me when I moved in into my new house. Excellent service from the word go. Great customer service, punctual with time, thorough with job and explained every details of what he is doing to you.

I love the Automated appointment system whereby you are notified about your next service due date to you to
Make an appointment. Local base and a real deal. Very polite.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

As ever, very happy with the service I received.
Shepley Heating are always professional and knowledgeable.
Good to do business with.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Faultless Service

These days I'm afraid I seem to take indifferent service for granted, cynical I know But...
So it was a real tonic to deal with Shepley Heating who provided a first rate service at a reasonable cost.
Couldn't fault them in any area.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

New gas boiler

We recently had Shepley Heating & Plumbing supply and fit a new gas boiler, and the whole experience was really impressive.

The engineer arrived on time, was extremely polite and friendly from the moment he walked in, and took the time to explain everything clearly. He worked really hard throughout, keeping us updated on progress without any unnecessary delays.

What stood out was how clean he left everything, you’d hardly know he’d been working in the house. No mess, no fuss, and the boiler area was spotless when he finished.

The new boiler is running perfectly. Great workmanship, great communication, and a genuinely professional approach.

We wouldn’t hesitate to use them again or recommend them to friends and family.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Robert arrived spot on time. Was very pleasant and polite. I had a couple of questions for him about our boiler which he answered knowledgably and clearly. He did a very thorough service on the boiler which wasn't pleasant for him as it was extremely sooty. He left everything clean and tidy. Great job.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Shepley Heating & Plumbing are very professional and have good customers communication skills.

I can highly recommend them for boiler repairs and new installations.
They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After several visits it was proven to be a fault with the PCB for which there where no spares. A new boiler was installed a few weeks later in early February. A time ideally that should be focused on boiler repairs. The installation was more than just a replacement but with good planning and great execution the result is excellent.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and reliable

Had our annual boiler service today with Shepley Ltd. Very professional and thorough, no mess left behind. Truly trustworthy and fairly priced. Highly recommended!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Super professional

Always on time - never late. Super professional- always clean and tidy - never any issues 😀 booking system is fantastic

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Always receive great service.

Always receive great service.
From talking to their office to help sort my problem to the friendly team member that arrives and fixes our problem they continue to be a service provider second to none

15 January 2026
Unprompted review

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