Shepley Heating and Plumbing Reviews 

442
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, promptness, and efficiency. Many appreciate the staff's polite, knowledgeable, and helpful approach, often describing the service as second to none with quick responses and effective problem-solving. Reviewers frequently highlight the thoroughness of the work, noting that engineers leave everything neat and tidy. Customers value clear communication, including appointment reminders and detailed explanations. Many have used the company for years, consistently recommending them for their dependable and high-quality service.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the efficiency, knowledge, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Heating service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(442)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shower repair

Our electric shower stopped working over Christmas. Great to get an appointment without too much delay over the holiday period and even better that it was fixable rather than needing a replacement: always great to find someone competent to facilitate a repair rather than offering an upsell.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

5/5, would recommend

Really great company, serviced my boiler - friendly, professional, and less expansive than I'd seen other firms advertising. Highly recommend.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Rob once again arrived in time. Working in his usual clean way, my boiler was serviced within the hour.
It's a pleasure to look forward to his annual visit. See you next year Rob.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Another successful visit from Derrick…

Another successful visit from Derrick Shepley, to correct pressure drop in our heating system during very cold weather. Over the years we have had great service and system enhancements from Rob and Carl too.
A pleasure doing business with them.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support

We have had our boiler service for the last 11 years with no problems at all. This is all due to the exceptional Worcester Bosch boiler and excellent support from Robert and his father. Prompt and reliable.

Always a great team!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

These guys are simply brilliant

These guys are simply brilliant. Always have them do our annual boiler and gas fire checks. Very friendly service and very genuine people who always give a fair price. Can't fault them and they will go out of their way to help when they can, especially with loyal customers, something sadly missing from today's world. Can't praise these guys enough.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service and friendly

Great service and friendly, knowledgeable and helpful. We had a full 'major' service booked but having checked the boiler and parts Robert recommended a less expensive 'normal' service would be more appropriate and a major one wasn't needed for the time being. Appreciate the honesty! He also helped with some additional issues while on the job. Great service and highly recommended

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Shepley Heating was recommended to us…

Shepley Heating was recommended to us when our last boiler service company went out of business. We have just had our second boiler service with Robert and have again found him to be very knowledgeable, thorough and a pleasure to work with. He did an excellent job.
Thank you very much.

24 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look