Shepley Heating and Plumbing Reviews 

442
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, promptness, and efficiency. Many appreciate the staff's polite, knowledgeable, and helpful approach, often describing the service as second to none with quick responses and effective problem-solving. Reviewers frequently highlight the thoroughness of the work, noting that engineers leave everything neat and tidy. Customers value clear communication, including appointment reminders and detailed explanations. Many have used the company for years, consistently recommending them for their dependable and high-quality service.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the efficiency, knowledge, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Heating service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient throughout, from booking the boiler service online, through to the completion of the service. And all at a time that suited me. Thanks!

14 June 2024
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it

Rated 5 out of 5 stars

Shipley Heating. Very professional.

I used Shepley Heating to install an external boiler on recommendation of neighbour. Derrick visited twice and answered all my verbal and written questions before I accepted my quote. I was told the work would take 3 days and 3 days it took. Karl was extremely thorough and tidy. Robert commissioned the boiler on completion on 5/6/24. Waiting on guarantee paperwork from Bosch but would certainly recommend Shipley.

5 June 2024
Unprompted review
Shepley Heating and Plumbing logo

Reply from Shepley Heating and Plumbing

Many thanks for the great review, we really appreciate it

Rated 5 out of 5 stars

Always great

Been doing my boiler servicing for several years, never been anything but great! Highly recommended.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Good comms, punctual & high standard of work

Responded quickly to my email requesting help with hot water system. Appointment was booked for next day (even though fault wasn't critical). Fault was diagnosed and explained in detail to me. Parts had to be ordered and a follow-up appointment made. Arrived punctually carried out work diligently and didn't leave us until they and we were 100% happy things were working properly. It was made very clear that if there were any problem/queries to get in touch ASAP. Thank you.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

I managed to put a hole in a heating pipe while screwing down squeaky floorboards and Shepley Heating came to the rescue! Carl carried out emergency repairs and also secured the floorboard afterwards to ensure I didn't do it again. Highly recommend. Lovely helpful lady in the office too.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Engineer fitted me in quickly and dealt…

Engineer fitted me in quickly and dealt with what we required very fast and efficiently. Gave us good advice and we called him back again, requesting further work based on his advice. Very pleased with the additional work also.
Used many times now and always happy to recommend Shepley.
Very good service in the office too...phone calls always answered or returned calls quickly, which we appreciate very much.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Can’t thank you enough for coming out at very short notice to fix our broken down boiler.
Great friendly service, reliable and trustworthy

12 February 2024
Unprompted review
Rated 5 out of 5 stars

First service of our boiler carried out…

First service of our boiler carried out by Robert from Shepley Heating. Polite, efficient, friendly and did a quick job adjusting and servicing the boiler. From initial booking of the service through to the final job Shepley provided email confirmation and updates. I would recommend them to anyone.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Shepley Heating were the perfect…

Shepley Heating were the perfect choice.
It’s nice to have someone who actually knows what they’re doing.
Robert did a first class job servicing our boiler, no need to look anywhere else in the future.
Look forward to seeing you next year, thanks very much 👍

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Great friendly service

Great friendly service, respectful of me working at home. Always look forward to seeing Robert each year. Competitive price. Highly recommended. Thank you 😊

11 January 2024
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend Shepley

I would definitely recommend Shepley, it is the second time that we have used them. Very reliable, friendly, on time, clean, tidy working. I can’t fault the service would definitely recommend Shepley for boiler servicing

15 December 2023
Unprompted review

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