Shepley Heating and Plumbing Reviews 

442
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, promptness, and efficiency. Many appreciate the staff's polite, knowledgeable, and helpful approach, often describing the service as second to none with quick responses and effective problem-solving. Reviewers frequently highlight the thoroughness of the work, noting that engineers leave everything neat and tidy. Customers value clear communication, including appointment reminders and detailed explanations. Many have used the company for years, consistently recommending them for their dependable and high-quality service.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the efficiency, knowledge, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Heating service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert was amazing

Robert was amazing. He arrived later than planned. Did everything perfectly. Tested the boiler way more to the ideal chap did. Will definitely use you again next year!

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

My oil fired boiler decided to stop working just as the weather started to get cold. It’s the time of year when you expect to have to wait to get an appointment because so many people need to get heating faults fixed. I phoned the office in the morning, in the afternoon Derrick arrived to coax the boiler back into life. Thank you!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

A professional completed job and they went above and beyond to accommodate our need to complete quickly. Very friendly and experienced staff who rectified many mistakes made by other tradesmen. Highly recommended

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service and response. Phoned early morning due to no heating and Robert was there within two hours to repair the system (we're an elderly couple) We have relied on Shepley Heating for over 11 years and have always received excellent service.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Another great experience

Another great experience with the Shepley team. Prompt call-out for a boiler fault and fault quickly diagnosed and resolved. Great service in all respects - I highly recommend.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Always Efficient

Shep was on time, he was very efficient fitting my gas cooker. He tested the burners then explained to me about ventilation when I was using the cooker. This was important as I have a very small kitchen. He is always charming, as I have used the company services before.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

A deserved 5 Stars

Derek and Rob were the consummate professionals. Punctual, friendly, and most importantly, did a great job. I’d have no hesitation in recommending Shepley Ltd.

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service and help

First time using Shepley’s and will definitely use them again. Robert was so professional, friendly and gave plenty of advice, much appreciated

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Superb experience for gas boiler annual…

Superb experience for gas boiler annual service. Easy to get the job booked in. On the day, Robert arrived ahead of schedule. Job completed as expected, really friendly and professional chap. Would recommend and will definitely use again. Thanks.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Lovely people

Had our 1980s boiler serviced a few weeks ago. It has not run so well as it is now. We have lived here for 13 years and it is the quietest we have ever known it. Also no fumes. Wish we had known about Shepleys years ago.
Excellent service all round. Many thanks.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent efficient service.

Excellent service from a very efficient family run business here in Banbury. I've been left feeling ripped off a couple of times by local traders with hidden costs etc. but I'm incredibly happy with the service I received and will be using them again.

19 September 2023
Unprompted review

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