Sherbertlemons Reviews 178

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, highlighting their beautiful design, high quality, and flattering fit. Many appreciate the variety of styles and colors available, noting that the items maintain their quality even after washing and sun exposure. Reviewers frequently express satisfaction with their purchases and intend to order again. However, some people were dissatisfied with the company's response time and delivery service. Several customers reported significant delays in receiving their orders, and some experienced unresolved delivery issues. There were also complaints about a lack of communication from the company regarding shipping updates and issues, as well as difficulties with exchanges and returns.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers are obsessed with the brand, praising... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Order

Consumers find order experiences to be ambiguous. While many customers express delight with their orders,... See more

Response time

Reviewers highlight negative aspects of response times, with many customers reporting a lack of replies to... See more

Delivery service

Users describe ambiguous interactions with delivery service. Some customers praise fast shipping, with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pieces they sell are beautiful, handmade, flattering and high quality. Had a slight issue with the wait times for shipping to the US, but i made my order right as the brand was preparing to releas... See more

Company replied

Rated 4 out of 5 stars

Super cute and happy with purchase! Definitley recommend - exactly as advertized. My only qualm is shipping took forever and the purple swim suit wasnt as "rich" as the image but still cute.

Company replied

Rated 4 out of 5 stars

I had ordered my daughter 2 bikinis and a dress and she couldn’t be happier, the colours are beautiful and great quality too! They came on time with no issues, I’d be more than happy to purchase again... See more

Company replied

Rated 5 out of 5 stars

Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... See more

Company replied


Company details

  1. #32 of 38 best companies in Swimwear shop

Written by the company

Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.


Contact info

3.6

Average

TrustScore 3.5 out of 5

178 reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such stunning outfits

Such stunning outfits! And the customer service is amazing! They went out of their way to help me so thankyou for that :) 💖

22 May 2024
Unprompted review
Sherbertlemons logo

Reply from Sherbertlemons

Thank you so much for your lovely review! I'm thrilled that you found our outfits stunning and that our customer service was able to go above and beyond for you. Your kind words mean a lot to us!

We're always here to help, so please don't hesitate to reach out if you need anything else.

Thanks again for your support!

Rated 5 out of 5 stars

Ordered the pink and orange rose…

Ordered the pink and orange rose bandeau bikini. Messaged on instagram to get it in time before my holiday, and they were very quick to answer. Thank you so much will definitely be buying more for my next holiday 💕

15 May 2024
Unprompted review
Sherbertlemons logo

Reply from Sherbertlemons

Thank you so much for your order and for reaching out to us on Instagram! We're thrilled that we could help you get your pink and orange rose bandeau bikini in time for your holiday.

We can't wait to see you rocking it on your next trip! If you need anything else in the future, feel free to reach out.

Thanks again for your support!

Rated 1 out of 5 stars

Fraudulent website

Fraudulent website. After purchase no order confirmation or shipping confirmations received. Nobody will return emails or instagram message. They say ships within 7-15 days, it’s 15 days later and not even an order confirmation or email response from them. Do not buy. Also after the purchase was made I’ve had several credit application attempts from a fraudulent source. Buyer beware!

8 May 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a bikini on 25th of April

Ordered a bikini on 25th of April, advised delivery would be 5-7 working days. Its now the 14th working day and I haven’t had any correspondence to even suggest its been dispatched. Have messaged on their live chat multiple times, emailed and messaged on instagram and had no response at all. Have had to dispute the transaction now as feel I’ve been scammed? very unhappy with the service and definitely wont bother ordering again.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order at the beginning of…

Placed an order at the beginning of April and it still hasnt been dispatched, have emailed and messaged multiple times but no response at all. Feel like I’ve been scammed unfortunately

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed. I ordered the ombre bikini and cover up skirt after seeing it on instagram. I ordered on the 11th of April and it wasn’t shipped until the 29th of April - I chased them several times over email and instagram dm and they replied to my instagram messages initially giving me the incorrect shipping date. If something isn’t in stock, take it off the website?!

Now I have received the order I am honestly appalled. I paid £90 in total and the quality is thin, no padding in the bikini it’s just a sheet of material. This brand obviously relies heavily on sending instagram influencers free PR who will post content for them.

You can return the items for store credit. I personally won’t be doing this as there is nothing I’d want to order after this experience.

My advice is avoid, I don’t like to put down small businesses but everything about this was shoddy from customer service, to the garment quality for the extortionate prices they charge. Stick to brands like moda minx if you want good quality bikinis from a small business.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Order #10082

Order #10082
I placed the above order on 06/05/24, I am still waiting on my order being despatched, I paid for express shipping to UK, on website it states 1-2 days.stressed out, for my holiday at end of month.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Last Minute Ibiza Trip

Booked a last minute Ibiza trips with the girls and really wanted to take the flower bikini and sarong set. Dropped a message on insta and was told it would be able to be made in time. The bikini came even quicker than expected and the quality is unreal!! Got the mint which will look so good with a tan. Thank you so much again I absolutely love it 🩷 xxx

1 May 2024
Unprompted review
Rated 1 out of 5 stars

2 weeks waiting

Ordered 10 days ago and am still waiting for the item to be shipped? Have emailed them and tried their socials and have had nothing back. No idea what is going on. If I don’t hear back in 4 days I will report them to PayPal as a scam. Never had to wait this long for an item to ship before!

20 April 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service!!

10/10 service!!! I misread the delivery cut off for receiving my bikini before my holiday and reached out to the company via email, they were so helpful and went out of their way to get the item to me earlier. Can’t thank them enough! Bikini was perfect, such good material 👍🏼

22 February 2024
Unprompted review
Rated 4 out of 5 stars

Received my order and it’s perfect! 💛

Order #9474

I ordered a yellow bikini set with the yellow skirt and they are exactly like the photos and the sizing is perfect! The quality is great and the bikini is the perfect thickness.
Only downside was the delivery was slow but luckily I received just in time for my holiday.
I contacted the company on instagram about delivery and they were helpful and responsive.
Thank you!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The most beautiful bikinis 💙🩵🩷

I loveeeeed my entire order. I purchased 5 different bikinis and they are the most beautiful bikinis ever! The quality is amazing and the fit is perfect. You can tell they put a lot of effort into what they do 🩵 Websites make their stuff look good and when it arrives sometimes it’s not what was on the site and honestly these bikinis not only look great on the website they are just as beautiful in person. I want to add that they also went above and beyond to communicate with me about my order. I had placed two orders by accident and they emailed me to confirm. They didn’t need to do that & I prob wouldn’t have noticed. Other companies really don’t bring that to the customers attention they’ll just easily take your money. Whoever is behind their emails/customer service is amazing, they respond very quickly and you can tell they care about their customers. Overall 10/10 experience! 🩵

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Best shopping experience!

Honestly the best service from the point of placing my order to receiving it! Made sure my order came on time had such good fast communication as well making sure I was going to get it on time. I ordered the green ombré bikini with the matching mesh maxi skirt and the fit and quality is literally 10/10. Will be ordering all my summer bits of here for sure!!!!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Can't believe this is my first time ordering

Blown away with my dress. Bought for my birthday. Was accommodating to alterations I wanted on the dress. Posted with next day delivery, fit perfectly and absolutely beautiful. I wish I could include a picture of this dress I am so impressed. Replied to every message I had within 2 hours. Everything 10/10, this brand is killing it. Truly deserve to blow up

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely adore my dress

Absolutely adore my dress! Very well made & the material used is brilliant quality. Lovely customer service aswell🫶🏽will definitely be purchasing from this brand again in the future Xxx

30 November 2023
Unprompted review

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