Sherbertlemons Reviews 178

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, highlighting their beautiful design, high quality, and flattering fit. Many appreciate the variety of styles and colors available, noting that the items maintain their quality even after washing and sun exposure. Reviewers frequently express satisfaction with their purchases and intend to order again. However, some people were dissatisfied with the company's response time and delivery service. Several customers reported significant delays in receiving their orders, and some experienced unresolved delivery issues. There were also complaints about a lack of communication from the company regarding shipping updates and issues, as well as difficulties with exchanges and returns.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers are obsessed with the brand, praising... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Order

Consumers find order experiences to be ambiguous. While many customers express delight with their orders,... See more

Response time

Reviewers highlight negative aspects of response times, with many customers reporting a lack of replies to... See more

Delivery service

Users describe ambiguous interactions with delivery service. Some customers praise fast shipping, with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pieces they sell are beautiful, handmade, flattering and high quality. Had a slight issue with the wait times for shipping to the US, but i made my order right as the brand was preparing to releas... See more

Company replied

Rated 4 out of 5 stars

Super cute and happy with purchase! Definitley recommend - exactly as advertized. My only qualm is shipping took forever and the purple swim suit wasnt as "rich" as the image but still cute.

Company replied

Rated 4 out of 5 stars

I had ordered my daughter 2 bikinis and a dress and she couldn’t be happier, the colours are beautiful and great quality too! They came on time with no issues, I’d be more than happy to purchase again... See more

Company replied

Rated 5 out of 5 stars

Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... See more

Company replied


Company details

  1. #32 of 38 best companies in Swimwear shop

Written by the company

Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.


Contact info

3.6

Average

TrustScore 3.5 out of 5

178 reviews

5-star
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1-star

Replied to 43% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

DON'T USE

The bikini came faulty but they refused a refund and offered credit note or a swap. I didn't want this and after several emails back and forth I had to threaten them with Trading Standards. They then refunded through Paypal on 1 September and on checking my account on 9 September Paypal said it was "pending".
Another email to Sherbertlemons resulted in a refund coming . DISGRACEFUL !!

24 August 2023
Unprompted review
Rated 5 out of 5 stars

The best 🍋🩷

I cannot recommend this company enough!
From start to finish with their communication they couldn’t do enough for me!
After the delivery service losing my bikini they was so helpful in responding to me quickly and sending me out another in time for my holiday.. so of course I had to order one more to give my support 🩷
The bikinis are absolute beautiful pieces and so unique you would not find anything like them on the high street!
Thank you so much! You’ve made me SO excited for my holiday

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I ordered a bikini for my daughter then decided it would be fun to get myself one to match and also for my 7 yr old! I made contact via insta and had a reply so quickly! Had two custom bikinis made too! Highly recommend and I shall be back soon!! Thank you for all your help and for our gorgeous matching bikinis 💞

14 July 2023
Unprompted review
Rated 1 out of 5 stars

Customer service was nonexistent

Customer service was nonexistent. I paid for express shipping and received a dispatch email the next day however my order wasn’t dispatched until 2 weeks later. During this time I tried to get in contact through email and Instagram and received no response. When my order did arrive it was a different colour than what I ordered.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

First time ordering from Sherbet Lemons and defo will be ordering again. The fabric and quality of the bikini is unreal!!
Customer service via ig dms was also super helpful and so friendly! Xxx

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Company

Outstanding Company! They went above and beyond to make sure my parcel arrived on time which is much appreciated! The quality of the clothing is amazing and I’m so happy with my order :)

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Incredible…

Not only is the quality of the product amazing, the designs and the fit Is spot on! Honestly in love with the bikini I bought.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love the dress I ordered it…

Absolutely love the dress I ordered it was the beige and brownish cut out bandana dress, I did message the page to ask for the dress to be slightly longer as I have a big bum so all dresses ride up so much on me!! They said that was no problem at all. The dress came within a week and a half and fits PERFECTLY! So happy with my purchase and would definitely recommend, I’ll 100% be ordering more clothes for festival season xxx

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my outfit!!!

Love my outfit!!!! It came super quickly! Asked for the skirt to be made slightly longer than their average length and they were so helpful and had no issues with this. It fits perfectly, I can’t wait to wear it! Great communication and I will certainly be ordering from them again! Thank you Sherbertlemons!!

9 October 2022
Unprompted review
Rated 5 out of 5 stars

The nicest seller ever

The nicest seller ever! Asked if I could change a style of top on a coord and there was no issues whatsoever. Came in the cutest packaging ever and responses were really quick. Will definitely buy from again💗

12 September 2022
Unprompted review
Rated 1 out of 5 stars

Completely different from the pictures and ignoring messages

I ordered the blue beaded bikini set and when I received it, it was a completely different shade to the picture on the website. The one I ordered was a bright cyan colour and the one I received was a really washed out pale blue, absolutely nothing like the picture. I tried contacting them but they won’t reply. I checked their tagged pictures on Instagram and I saw people wearing the bikini ordered in the same colour as the one advertised, so it seems as though they ran out of that material and used a different one for mine as it clearly isn’t a lighting issue. I also paid £15 in shipping so I could receive the bikini in time for my holiday so that was completely wasted too.

14 September 2022
Unprompted review

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