Simply Hike Reviews 

1,889
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more

Company replied

Rated 2 out of 5 stars

Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more

Rated 1 out of 5 stars

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more

Company replied

Company details

  1. Camping Shop

Information provided by various external sources

We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.


Contact info

2.1

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(1,889)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great online shop!

Bought some Salomon Trail Shoes - Simply Hike had them for the best price I could find online and free delivery.
I had to contact them after placing the order to amend it slightly, and they replied to me quickly and sorted everything out in a very friendly manner. Very happy with the experience and their service, will definitely use again :)

20 July 2016
Unprompted review
Rated 5 out of 5 stars

First class service

I ordered 3 items from Simply hike, all at competitive prices. Unfortunately I had to return 1 item as it was the wrong size.
Return was easy and free of charge. I completed the return form asking for the new size. I received an acknowledgement upon arrival of the returned item and I was then informed when the new item was dispatched.
All very easy and trouble free. Thank you.

7 January 2016
Unprompted review
Rated 5 out of 5 stars

Great products & service

I'm pleased to have stumbled across Simply Hike. They have a great selection of products at good prices and their website is pleasant and easy to navigate.

I contacted customer service on two occasions - firstly to find out some product information and secondly I had encountered a slight issue with the return of my product. Both times I received informative responses promptly and politely. It's nice to receive assistance quickly and in a friendly manner.

I hope to shop with Simply Hike again and would recommend them to others.

20 November 2015
Unprompted review
Rated 5 out of 5 stars

berghaus zip off trousers

Great item although these trousers are mens the fit me well as a size 12 great style and fit and good sturdy zips
Simply hike were great fast delivery as usual would definitely recommend

23 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I purchased a product from Simply Hike. It was delivered promptly by DPD and I was kept well up-to-date re. delivery. Unfortunately it seemed as though the product was faulty but the returns process was painless, even more so as the replacement item itself had to be returned as it appeared to be faulty also. My only thought is that it would have been better if the replacement item had been checked for the problem before it, too, was despatched.

22 July 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We do apologise that our customer received two faulty items which will be thoroughly investigated with our warehouse and returns teams. We greatly value our feedback which enables us to make any necessary improvements within our systems for the future benefit of our customer's.

Rated 5 out of 5 stars

Mammut coat

Great to deal with coat arrived and very happy with it. Definitely recommend simply hike.

18 July 2015
Unprompted review
Rated 5 out of 5 stars

Good stuff! :)

They did what they promises to do. Fast and reliable, stress-free, very pleased with their service and I would recommend it to everyone

18 June 2015
Unprompted review
Rated 5 out of 5 stars

No Problem

I ordered a Berghaus fleece at a good price. It arrived quickly, but turned out to be a little too small. Return for exchange was simple and the cost was prepaid. A replacement was sent promptly. In all, the service was excellent.

14 June 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look