Slumberdown Reviews 

Still not received and customer service is terrible never again. Awaiting refund for over a week but no one gets back to you. The number u ring is dead line.

Fast promt delivery. Excellent quality.

You cannot contact a person if you have a query.

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Bought pillows from the wonderful wool range expecting them to be free from flame retardants as that is how they were advertised (chemical free). But turns out they were not.

After 10 dayswaiting, I never received the Duvets. When I chased it with Slumberdown I found out the courier (Yodel) had not attempted to deliver them, but returned them to Slumberdown instead. Neither company thought to notify me. I’m now having to chase a refund with no resolution in sight.

Ordered on a friday, was dispatched for delivery saturday 14.00hrs by Yodel. Unfortunately Yodel driver said he had a problem and couldn't deliver, it actually arrived on tuesday. Great service by the company, poor from yodel. Also lovely duvet xx

I purchased 'Wonderful Wool' lightweight double duvet and two pillows via their Ebay listing. Great value, and a better deal than a their main website. The duvet is sumptuous - not flat like a blanket (unlike my expensive purchase from the Woolroom). Comfy firm-ish pillows. Warm.. I'm using it in March-April, in my old brick terrace house, and I reckon it's the ideal weight even into winter. Delivered within a few days.

we have so very few British manufacturers left, but I always try to buy from them rather than those that have out sourced their production to China. I bought their all weather 2 in 1 duvet, the only downside is there are not enough poppers to keep both duvets in place, so be prepared to spend the night sewing extra poppers😂, but a small price to pay for quality British made product

Still waiting for a response

Brilliant cosy

I ordered a single light weight woollen duvet. The ordering process was simple and the duvet arrived very quickly. It is good quality and I’m relieved to report that it is indeed light weight. It’s too thin for this time of year (March) so I’m looking forward to using it when the weather warms up.

Good price, good quality and quick delivery

Avoid this company. Slumberdown sent me the wrong item and then completely failed to deal with it. It has now been 2 weeks and despite sending 4 emails and completing their online contact forms, I still have no response and no resolution.

Sending the wrong item is one thing — mistakes happen. But ignoring a customer for two weeks when it is your error is frankly disgraceful. Their customer service is either non-existent or they simply do not care once they have your money.

I have wasted far too much time chasing this and have been met with silence. Based on my experience, I would strongly advise others to shop elsewhere unless you are happy to risk being left on your own if something goes wrong.

I purchased a dog bed from Slumberdown via AMAZON. when the parcel arrived there were pillows inside and no sign of a dog bed. I telephoned Amazon but I found them very unhelpful - I was told that I had to send the pillows back before they could re-send the correct item or refund. I asked if I would have the pillows collected and was told the supplier does not provide that service. She offered to send me a postage return label - when downloaded and printed I noticed I was being asked to pay the postage - which did not sit well with me.

On the return label was the supplier for Slumberdown [John Cotton] - I Googled their number a telephoned. I spoke to a very helpful customer service agent named Suzy. Suzy went above and beyond to help me. I was sent a link to Evri and arranged a collection for the next day. I didn't even need to go outside when Evri arrived - I left it in our parcel box and they collected it (I received an immediate notification to confirm collection).

The new dog bed arrived next day as Suzy kindly sent it out once she knew Evri had collected the pillows.

In summary - I was impressed with the high level of customer service provided by Slumberdown/ John Cotton and it is a shame Amazon could not have done all of this for me - as it was them I purchased the dog bed from. 10/10 - thank you Suzy..!!

Reasonably priced, not readily available in local shops but easy to find on website,with clear, relevant information. Very quick delivery. Would buy again.

Incorrect pillows were sent to me, which has caused significant pain to me. I unpacked without reading and just after having regular pain, went back to the packing and found that it was not what I ordered.

Contacted 3 times over faulty heated throw with no reply.

Fast delivery, great quality duvet, zero complaints. Would recommend to anyone

Brilliant service and a very speedy delivery. Excellent duvet, and I would certainly recommend it. Thank you.