We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more
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Review summary
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I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more
I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more
The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more
Company details
Written by the company
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses United Arab Emirates
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Contact info
4.7
Excellent
768 reviews
Asks customers to review
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Excellent service and great customer…
Excellent service and great customer service from the team. Thank you
18 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast service
All went well. Ordered my Bolon sunglasses and fast delivery. Will order more soon. Thanks
1 June 2026
Unprompted review
Reply from SmartBuyGlasses
Hello Sabrina,
Thank you for sharing your feedback with us.
I'm sorry to hear that you encountered difficulties when returning your order and that the case you received didn't meet your expectations.
This isn't the type of experience we want our customers to have, and our returns process is intended to be simple and hassle-free.
I'll review your case and follow up with you by email shortly to help resolve this matter.
Sincerely,
Samy
Highly recommended
Very nice product, I like the finishing of the frame and accessories.
I would recommend to include an additional frame pouch since the one received is too bulky to carry.
1 June 2026
Great service ,quickly arrived in Dubai…
Great service ,quickly arrived in Dubai ,exactly what i order .
1 June 2026
Sunglasses are amazing but I am really…
Sunglasses are amazing but I am really disappointed in packaging. I hate the bag for sunglasses. I was expecting same as picture hard packaging.
31 May 2026
Reply from SmartBuyGlasses
Hi Tenna,
Thanks for your feedback.
I'm glad you’re enjoying the sunglasses! I appreciate your thoughts on the packaging, and understand preferences can vary.
Note that images may show multiple packaging styles for reference, and each order includes one authentic packaging set.
But we always value feedback as we continue refining our experience. I’ll reach out to you privately to assist further.
Sincerely,
Nicole
I ordered my glasses 2 weeks ago and…
I ordered my glasses 2 weeks ago and there is still no sign of a delivery. I only hope that it’s not a scam. But I still couldn’t find out if I receive my delivery or not. I haven’t thought that it could take so long and couldn’t even imaging the situation will take away so much of my nerves. If I had known about this in advance, I would have preferred to buy glasses somewhere else.
16 May 2026
Unprompted review
Reply from SmartBuyGlasses
Hello there,
Thank you for taking the time to share your feedback with us.
I understand that you're still waiting for your order and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.
Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.
To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?
Looking forward to your response. Wishing you a great day ahead!
Kind regards,
Caztille
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