Smartwheels USA 

COMPLETE SCAM, NOT ANSWERING MY EMAILS / TEXTS REGARDING CANCELATION AND REFUND, 6000$ DOWN THE DRAIN AS OF RIGHT NOW.

this company is a complete scam took my 500 then said car is no longer for sale and kept my deposit

Cancled my policy after missing a (1) black box fitting appointment.

Scam artists. I’m currently using my credit card provider to make a claim under sec 75. They have not replied to a cancellation and refund letter, failed to supply instructions on my consumer rights of return. Thankfully I’m in a position to sit back and let the process play out - stay clear

ive bought a inmotion V5f, a Zero 8x and a inmotion v12 from you.

The zero 8X came in with broken tail lights. i took a picture, send it to you and you told me you will send new taillights as soon as the maker would have them available. 1 year and a half later, still no light, but the makers have them available for 20$ on their website... thanks for not caring.

I have bought a v12 that lasted 13 or 15 km. then it died. i tried to reach them for weeks , no answer. i threw the euc in the garbage and went ho well i got scammed..

i finally got contact with an employee via text message, and they told me , we are sorry , never got your message. and that was it. i lost 4k and still havent received have my tail light after 3 years!

now i want to buy electric stuff again, but the fact that you are pretty much the only reseller and you have been such an **** to me for the past 4 years. its hard to become a rider again with these kind of behavior. you are almost the only reseller so we are stuck with mediocrity. I am quite sad about the situation.

Wouldn't recommend to my enemy paid 4k for the insrunace itself now have to pay a fortune for top up miles

Company is awful ripping young drivers off u buy extra miles, after getting a quote the minute u do price comes down horrible company to deal with, awful experience shop around do not use them. Read reviews we rushed in before reading reviews.

Charge ridiculous prices £500+ to change an occupation!!! Don’t know how they expect 17&18 year olds to be able to afford this!! Prices they bring out aren’t justifiable at all!! Wouldn’t bother with smart wheels all they want is your £££

Do not use under any circumstances. Please do not be tempted by the low prices it is not worth it and wish i did my research before l. Top up miles are extortionately priced and the driving score is completely unfair. Get marked down for driving too much and at night when roads are technically quieter and less chance of accidents! Speed score went from ten to zero in one 10 minute drive as i slightly exceeded the limit for a few split seconds. Can’t wait for this policy to end as it has been a nightmare to deal with the past year. Good customer service though.

Honestly, I hate this insurance company.

When I joined they didn’t tell me that I only had 3k mileage with the insurance.
To add 1k of miles is £600
Which is MORE expensive than the upfront £500.
To ad miles you have to pay a £25 admin fee.
To put black box in is free, but to have it removed it’s £85

I have no cancelled with them, (thank god cancellation fee was free), and I am with veygo.
More expensive but nothing is hidden from you.

Smartwheels/ MoreThan insurance company wants to take all your money until your bled dry.

I got insurance with these guys because I was a new driver & I got it with a black box. The worst insurance company to exist they track your braking your acceleration your smoothness your usage such as how long you drive for and what time of day it is and if you drive too much and all of this marks down your score, you have a set curfew where you can’t drive past 4 without your score going down, highly recommend not going to this place especially if your getting a black box

Young drivers avoid! Cost a fortune to top up miles if running low £499 for an extra thousand miles. Was predicted to go over 3000 so
To stay with this company we would have to pay £1500,had to cancel insurance. Which they were helpful with and said they will issue a refund for the 6 months we had left .

Insured myself for a year with smart wheels. In the year I moved house and they increased my monthly payments by £450 per month. They charged me double payments for 3 months throughout the year and I was ringing every week for 6 weeks to get my money back. At the end of my insurance they automatically renewed my policy in which I paid £600. It took 3 months to get that back after “finance issues” I received my money back today after 3 months. They were a nightmare to work with as I was promised my money back on numerous occasions however I only got it now. This was the worse customer service I ever received in my whole life. I would like to thank Ashley who worked very hard to help me with my problem which I felt no one else did.

Never use this insurance provider. my car was fitted with a black box and they damaged my car (my car had an error and had to go to the dealer to check it many times and they found out that the black box was wrong) and when your mileage is near to end then they always want to take your money with very expensive price and fees.

We purchased this insurance for my son as he passed his test and first car. As we did this online the  number of miles max per year not obvious. My son received a private number plate for birthday and when processing the change with more than we also asked about cost for additional miles. On enquiring the cost for additional miles I was quoted £353.52 per year which was reasonable to then be told oh I need to check this. The updated quote was £1442 as it was processed as a separate item to private number plate. 4 times the original quote! I am very interested in the financial regulation of this and have raised a complaint. If I need to I will follow up with Financial ombudsman.

My advice. Do not use this provider for young drivers. There are far better deals out there. If you do have this policy... your hands are not tied there are ways to resolve.

More than! Never ever again
Ps if I could choose zero stars I would have but bo option for extremely poor.

Any 5 star reviews on here are totally fake, posted by employees of more than smart wheels insurance. Do not use these cowboys.

DO NOT GO WITH THIS COMPANY, EVEN IF IT'S THE CHEAPEST OPTION, i've been with them for 9 months and i have had a terrible experience with them, they have a very inaccurate system that is out of date, the box keeps picking signals from roads which i have never been through and they mark down for speeding in these roads, they penalise you if you drive more than 7 times a day, and if you drive after midnights, i always finish work at 01:00am and they are aware of that and they keep lowering my score for it, the box keeps disconnecting when stopping in traffic and when you move off they mark it as a new journey been started and then end up marking you down for usage score, they just do that so that they don't give you renewal discount, if you can afford to pay a bit more get a black box from a different company and if you can't afford to go with other companies my best advice would be don't get insured, it's worth the stress that you get from them

Howard has been this morning and he was full of knowledge of the car electronics .
Very helpful and courteous gentleman .

Black box insurance is junk, not fit for purpose. I bought this insurance for my daughter. Seemed a good idea, monitoring how she drives, where she is etc. however, her car has been in for a new clutch the last 6 days. I have watched how the smart wheels score has increased and also decreased. It’s based on a 7 day average. If a car hasn’t moved for 7 days, how can the speed score decrease and the smoothness increase? The last journey was a 7 mile trip a week ago all within
Speed limits (I know this because my daughter followed myself to the garage). However somehow she’s is in the red for speed yet she has gone from yellow to green for smoothness and the car hasn’t been driven. I can’t wait to get rid of the rip off box and insure her with a no black box company. I only wish I knew how inaccurate and unfit for purpose these so called black box insurance before purchasing. Pay a little extra and do away with the black box. It doesn’t make you a safer driver, it doesn’t give you any valuable experience as a young driver, All it does is stress you out even more and records ridiculous and inaccurate data.

Avoid at all costs!! As soon as you take a policy you'll be bombarded with threatening emails and texts saying if you don't immediately action getting the black box fitted your policy will be cancelled - even if they can't provide you a fitting date. The app will take a dim view if you have to drive later in the day (shift work). Highly suspicious of the mileage record and the fact that additional miles are extortionate - about £350 for an extra 1000 miles!!!