Space Place 

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Rated 5 out of 5 stars

Moving is never easy.. but using storage giants Swansea made storing my furniture/belongings less stressful. Dean was very helpful and friendly nothing was to much trouble!! Thank you 100% Recommend... See more

Company replied

Rated 5 out of 5 stars

Telford self storage is by far the ideal place to store items and personal belongings in telford, today I was helped by hannah who was more than happy to assist me in the wide selection of storage box... See more

Company replied

Rated 3 out of 5 stars

I like Storage Giant Llanelli as it is local to me. However I popped there this afternoon about 14:30 to go to my storage unit and they were closed. Somewhat disappointed with the reduced opening ho... See more

Company replied

Rated 5 out of 5 stars

Amazing deal on 8 weeks helped me out so much because I got made homeless they both Nick and Dean made me feel amazing perked me up and made this hole time of my life as easy as possible, thanks guys... See more

Company replied

Company details

  1. Warehouse

Written by the company

When it comes to modern life, both at home and at work, we often find that we are overwhelmed with clutter, our personal effects overflow from our cupboards and office workers can’t get to the printer without stumbling over archive boxes. With stores all across the UK - we can accommodate all your storage needs. From 10 sq ft to 1000 sq ft and even bigger should your wish. Flexible and affordable storage solutions, we pride ourselves on clean safe, secure and our client contentment that they know their items are in safe hands.


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(831)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend visiting Dean who will give…

I recommend visiting Dean who will give you the best customer experience possible and absolutely go above and beyond to cater to all your needs. The very best of services I have had in many many years in any customer facing background. Hats off to you my friend well done and Thankyou.

7 May 2023
Unprompted review
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Reply from Space Place

Thank you very much for the 5 star review Jason. So happy we could help make your experience with you top notch! If you need any help with anything, let us know. Have a good day!

Rated 5 out of 5 stars

Storage Giant (Swansea) - Excellent!!

We have rented an office in the Storage Giant facility in Swansea for over 2 years now and we also rent several storage units in the main building.

The facility is always very clean and well maintained.

The onsite team (Nick, Dean and Gareth) are also top-notch! They are always very friendly and polite. Whenever, we have additional requirements, queries or need assistance with our rented units / office they are on hand to help immediately.

Its an excellent atmosphere that makes our daily office environment much more enjoyable. The frequent friendly conversations and banter with the Storage Giant team (especially Gareth) enhance the already high standard of customer service that we have come to appreciate in our time as tenants in the facility.

Absolutely 10 out of 10 to the whole Swansea team!

Paul Collins
Director - Maverick's of Tenby Ltd

5 May 2023
Unprompted review
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Reply from Space Place

Oh wow, thank you so much for the amazing review. Our teams work so hard to make our office tenants feel welcome. I will make sure the boys see this, they will be over the moon! If you need anything further don't hesitate to give us a bell. Thanks again.

Rated 5 out of 5 stars

Great quality storage

Great quality storage with excellent accessibility. Lots of trolleys and lifts available. Staff very courteous and helpful.

4 May 2023
Unprompted review
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Reply from Space Place

Thank you so much Gary for the 5 star review. So happy you found us easy to use. If you need anything else don't hesitate to give us a ring. Thanks again! Happy storing!

Rated 5 out of 5 stars

Excellent Service from Craig at Oldbury Branch

I was assisted by Craig at the Oldbury branch. I had to take and make several calls while I was at the branch but Craig’s patience and support never wavered. He took a lot of care with going over different pricing options with me so that I could choose the best one for my circumstances. He laughed and joked with us, and was a general pleasure to meet and be assisted by. He answered all our questions and we left reassured we had made the right decision.

Only thing to note is that the website indicates that customers must provide their own locks. Because of this I bought one especially for my unit. The branch actually has their own locks which are included in the price of the units.

30 April 2023
Unprompted review
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Reply from Space Place

What an amazing 5 star review. So glad we could help. Moving all your possessions is stressful enough. I'm so happy we made it easier for you. Let us know if you need anything else. Happy storing!

Rated 5 out of 5 stars

Excellent service from Dean and Nick .I…

Excellent service from Dean and Nick .I needed and extra small unit to go with the large unit I’m currently renting nothing was to much trouble from these polite well mannered pair.

27 April 2023
Unprompted review
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Reply from Space Place

Thank you Brian for the amazing 5 star review. I'm so glad you were happy with the unit. Let us know if you need anything more. Happy storing!

Rated 5 out of 5 stars

Excellent service

Excellent service from Dean, he explained everything we needed to know about the Storage Unit and made sure we understood all the details. Very helpful made the move in a pleasant experience.

20 April 2023
Unprompted review
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Reply from Space Place

Thank you Martin for your 5 star review. We really appreciate it. So glad we could help. See you again soon. Happy storing!!

Rated 5 out of 5 stars

Excellent service - we were supported through the…

we were supported through the experience of using the storage facility by two young people who couldn't have done more to answer our questions and were very patient and efficient. Thankyou Hannah and Ed

11 April 2023
Unprompted review
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Reply from Space Place

Thank you so much for the 5 stars, really appreciate it. See you again soon. Happy storing!

Rated 5 out of 5 stars

I’ve used storage giant for some time…

I’ve used storage giant for some time now and most likely will need it again in the near future. Excellent service and query’s and questions answered promptly.
I have been most served by Hannah who really was a great help, all a great friendly team.
Thanks guys!

30 March 2023
Unprompted review
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Reply from Space Place

Your very welcome Kellie, and thank you so much for the 5 star review. So glad we could help.

Rated 5 out of 5 stars

Top Bloke Chris

Great having Chris deal with my storage and do business with him. Great bloke that bent over backwards to get me a great deal beating all other rivals on price around the area. Storage really bright and clean so worth the money, feels really secure. Cheers Chris.

30 March 2023
Unprompted review
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Reply from Space Place

Thanks Steve for the 5 stars, its very much appreciated. So happy we could help! Thanks for choosing us. See you again soon.

Rated 5 out of 5 stars

Nick Gareth and Dean

Nick , Gareth and Dean are always on hand to help, from ringing as soon as a delivery is in, any questions which I ring with, they're more than happy to help. Always greet me with a smile on their faces.

29 March 2023
Unprompted review
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Reply from Space Place

Thank you for the amazing 5 star review Kylie. We're very happy to help in any way we can. See you again soon!

Rated 5 out of 5 stars

Absolute ease to sort and use

Absolute ease to sort and use; good quality storage and cleanliness: had an issue with my keys and all sorted; would definitely recommend. Thanks Helen

11 March 2023
Unprompted review
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Reply from Space Place

Thanks for the 5 star review Nick, glad we could help. Happy storing!

Rated 1 out of 5 stars

Initially had a really good experience…unfair fees when closing

Initially had a really good experience with Swansea Storage Giant. Called today to tell them I would like to close the unit I have as its been empty for close to 2 weeks now. Was then told that I have to pay a 15 pound "no notice fee" as I didn't give 14 days notice. I find it unfair to charge someone "no notice fees" when last time I wanted to downsize there was a waiting list. To top it off I was then hung up on when I reluctantly agreed, but said i would be reflecting this in an online review.

6 March 2023
Unprompted review
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Reply from Space Place

Dear Mr. Webb,

Thank you for taking the time to write a review however we were disappointed to hear that you were not fully satisfied with your experience with us at Storage Giant.

We investigate any reviews that fall short of 5 stars and upon investigation, it was identified that you did not issue the required 2 weeks’ notice on your storage unit. A member of the team has also advised that you stated you advised you had forgotten to give notice when you called last week. The 2 weeks’ notice requirement in writing was explained to you when you moved in, you also signed your agreement to confirm full understanding of the t’s & c’s, a copy of which we can provide to you upon request. We can assure you that all clients that issue the correct written notice, receive any outstanding monies owed which includes any excess rent and deposit.

We pride ourselves on our customer service and we take any allegations of poor service extremely seriously. To help us investigate your allegation of being hung up on, please provide full details of who you spoke to over the phone at the time in question, we will then investigate and come back to you within 5 working days. Please send full details to us on the below customer services e-mail address.

- customerservices@storagegiant.co.uk

Kind Regards
Storage Giant Customer Services

Rated 5 out of 5 stars

Best storage units in swansea

I can’t speak speak highly enough of Dean, Nick & Gareth. Super helpful bunch of lads who make coming to the unit almost everyday a pleasure. Regular updates on incoming items to my unit, always on hand when you need them. Includes excellent parking facilities, the units themselves are well maintained and have had zero issues. I know my items are safe and secured with storage giant and am happy to be a returning customer year on year.

2 March 2023
Unprompted review
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Reply from Space Place

Thank you so much Pav for your review. We are so happy we could help. Happy Storing!

Rated 5 out of 5 stars

Top storage and office solutions

The area's top storage and office solution, with attentive and supportive employees who prioritise your needs and satisfaction. Very welcoming and warm environment.

28 February 2023
Unprompted review
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Reply from Space Place

Thank you for your review, over the moon we could help! Happy Storing!

Rated 5 out of 5 stars

Throughout my time with Giant Storage…

Throughout my time with Giant Storage Dean and Nick have been very professional when dealing with them.When communicating with them the correspondence has been very swift and very Helpful and after my own experience I will definetely be recommending Giant Storage to others in furture.

I thank allthe staff at Giant Storage for the time I have been there .

26 February 2023
Unprompted review
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Reply from Space Place

Thanks for reviewing Gethin. Happy storing!

Rated 5 out of 5 stars

I’ve never needed storage before so…

I’ve never needed storage before so didn’t know where to start. Helen was very helpful and made the whole process easy and stress free.
Helen, Hannah and Ed are all very friendly and approachable so I will be using Storage Giant again

26 February 2023
Unprompted review
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Reply from Space Place

Thanks for the review Amy. Happy storing!

Rated 5 out of 5 stars

Amazing place for your storage!

Very organised, very secured, nice and clear and very friendly and helpful staff: Joannna / Kyle / Trevor.

Worth the penny! :)

25 February 2023
Unprompted review
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Reply from Space Place

Thanks for the fantastic review. Happy storing!

Rated 5 out of 5 stars

Lovely and clean

Lovely and clean, the trolleys work, and it's great to have a lift. The service provided by Mantaz was excellent, and always with a smile.

16 January 2023
Unprompted review
Space Place logo

Reply from Space Place

Thanks for the fantastic review. Happy storing!

Rated 5 out of 5 stars

Happy to recommend

The whole experience has been very good. From the initial enquiry to using the facility in Bridgend, which is clean, secure, lit and easily accessible with plenty of parking. We have been using the facility for a week so far.

Chris in the office needs to be mentioned for his clear explanation of how things work and his good customer service.

24 February 2023
Unprompted review
Space Place logo

Reply from Space Place

Thank you for the brilliant review. Happy Storing!

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