Sparshatts Group Reviews 

644
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and creating a pressure-free environment, often highlighting their patience and honesty. The overall service and user experience are frequently described as excellent, with many appreciating the stress-free process and the unique option for unassisted test drives. People also found the pricing fair, including good part-exchange offers and realistic valuations. However, some customers also noted issues with the product itself. A few people reported that problems were not resolved before collection, or that cars had faults like non-working air conditioning or oil lights illuminating shortly after purchase, requiring immediate attention.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers mention positive feedback about their user experience, consistently describing it as good, easy,... See more

Price

Users describe positive interactions with pricing, often highlighting realistic and fair prices for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more


Company details

  1. #23 of 55 best companies in Used car dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(644)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying my Mini was refreshingly simple…


Buying my Mini was refreshingly simple and stress-free. The service was excellent from start to finish—clear communication, no hassle, and everything handled with ease. When I arrived to collect the car, they even picked me up from the train station, which was a thoughtful touch that made the whole experience feel personal and welcoming.

The car itself was in great condition, though there were a few chips on the windscreen that couldn’t be sorted before collection. The garage arranged for the repairs to be done at my home, which was incredibly convenient.

Overall, I’m really happy with both the car and the service. Would definitely recommend to anyone looking for a smooth, no-fuss buying experience.

8 September 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Sue, thank you for leaving us a 5* review. We are pleased that you enjoyed the experience of buying from Sparshatts of Havant.

Rated 5 out of 5 stars

Got car for granddaughter

Got car for granddaughter and must say that the whole transaction went very smoothly never had any problems with sparshatts very professional

8 September 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Bill, thank you for leaving us a glowing review. We are glad that you enjoyed the process.

Rated 5 out of 5 stars

The salesman Richard was so easy to…

The salesman Richard was so easy to talk to ,he was very patient showing us a few cars,was not pushy at all waiting on us making sure we made the right decision,second time I’ve bought from sparshatts Havant,would definitely recommend.

8 September 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Jean, thank you so much for your kind words I really appreciate it. Kind regards Richard.

Rated 5 out of 5 stars

From the moment we arrived at the…

From the moment we arrived at the showroom and viewing the car we felt no pressure with the whole experience being stress free. The car is fantastic and is exactly as the salesman said it would be.

8 September 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to leave us such a nice review. We are pleased that you are enjoying your new car.

Rated 5 out of 5 stars

great atmosphere when you go there not…

great atmosphere when you go there not pushy and very friendly and are always in touch
2nd car ive bought from there and would again

8 September 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Dean, thank you for your review and your ongoing business. We look forward to seeing you for your next car.

Rated 5 out of 5 stars

Really helpful and got the job done

Really helpful and got the job done! Made the process very easy and did everything for me! Jim was amazing with me and supported me right through the process

23 August 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi, thank you for leaving me a lovely review. I am pleased that you enjoyed the process of buying a new car. Kind regards Jim.

Rated 5 out of 5 stars

Warm friendly service

Warm friendly service, no pressure to buy. Jim was helpful all in all a great experience from a well established company.

23 August 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Ian, thanks you for your business and your kind words. I am pleased that I could help you with your purchase. Kind regards Jim.

Rated 3 out of 5 stars

I had to take my car back because the…

I had to take my car back because the aircon didn't work!! I expect these things to be checked before the car is sold. I test drove it on a cold day so obviously didn't think I was expected to test these things. My last car I brought from you had to be return because stuff didn't work!! I live miles away and although it was fixed quick it was a massive inconvenience involving 2 of us driving there.

12 August 2025
Rated 5 out of 5 stars

No nonsense, quick and easy.

Firstly, I’d like to say thank you to Richard for making the whole process quick and simple.
This for me is very much appreciated.
No nonsense, bought my car at the right price & I purchased their car at the right price.
done and dusted in no time.

Thank you.

12 August 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Colin, thank you for your kind words and thank you once again for buying your car from me. I am glad that you enjoyed the easy process. Kind regards Richard.

Rated 5 out of 5 stars

Very helpful and very friendly team

Very helpful and very friendly team
Explained everything in detail
Made it a very easy and pleasant experience

7 August 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Peter, we are pleased that you enjoyed the experience of buying your new car from us. Kind regards the Havant team.

Rated 5 out of 5 stars

Another great experience

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went where we wanted as opposed to being put on a predetermined test route like some other dealerships. Once we agreed on a fair price the car was available within 2 days after they gave it a good valet and changed the battery. A great car buying experience.

1 August 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi, thank you for taking the time to leave us a lovely review. We are glad that you enjoyed your experience of buying anew car from us. Kind regards the Sparshatts of Havant team.

Rated 5 out of 5 stars

Good experience

Had a great experience overall
Would definitely buy from them again

26 July 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Peter, thank you for taking the time to leave us a review. We are glad that you enjoyed your experience of buying from Sparshatts of Havant.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Jason was especially helpful, the car is perfect, spotless, and beautiful. Ive had it for over a week mow and im over the moon! I will recommend them to all my friends in england!

30 July 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Deema, thank you very much for your kind review. Thank you also for buying a car from me. We look forward to seeing you in the future. Kind regards Jason.

Rated 1 out of 5 stars

Our Experience

We purchased a second hand Porsche in September 2024. Here are some facts:
The car came with an MOT certificate.
The wheels on the car were not the original wheels.
The August 2024 service invoice shows a new brake pad fitted.
Tyre Pressure Monitoring (TPM) was shown as optional equipment as part of the specification of the car.
We subsequently found that there were no tyre pressure monitor sensors or valves on the car. To pass any further MOT we instructed a 3rd party to fit these at our cost. We discussed the situation extensively with Sparshatts, but sadly they would not accept any responsibility or cover any costs. We hope you have a better experience.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Made everything easy

From submitting an enquiry through Autotrader, follow up through WhatsApp and driving away with my car the next morning this process was made easy and understandable. I mostly dealt with Jason, but everyone I met was kind and professional, I would come back and I would recommend.

19 July 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Katie, thank you for your positive review. Enjoy your new car and hopefully we will see you soon for your next car. Kind regards Jason.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, even though I wasn’t in the country. Delivered in time and in great condition.

17 July 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to leave us such a nice review. Kind regards Sparshatts of Havant.

Rated 5 out of 5 stars

Service

Had a good experience buying a car from Sparshatts, Jason was very helpful and would highly recommend this to friends and family🙂

14 July 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Johurul, thank you for leaving me such a nice review. Please enjoy your new car. Kind regards Jason.

Rated 5 out of 5 stars

I bought our new family car last week…

I bought our new family car last week from the salesman Chris Clarke who was nothing but honest and upfront about everything and the best thing about Chris was that he wasn’t pushy for the sale unlike most salesman in which actually put me and my wife off the car we was originally going to get until I come across this lovely seat ateca and Chris dealt with the rest. Can’t thank Chris or this lovely company enough.

30 June 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you so much for your kind words! We are delighted to hear you enjoyed buying from Chris and the rest of the team, and I will be sure to pass on kind those words to them. We hope you continue to enjoy the Ateca!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look