Specsavers Reviews 

The Edinburgh staff were as always helpful and friendly, good service and very imformative. If only all Specsavers were the same

As ever,the staff were polite and welcoming and in this instance were willing to see me without an appointment. Thank you for that.

The appointment took so long, even although iam a regular customer arrived slightly early.
Lots of staff, but appeared to be very disorganised and disjointed.
Overall I was in the shop for over two hours, waiting around.
I had already selected new frames as my original glasses were four years old.

All of the staff,especially the optician were very helpful and took the time to explain everything. Did not have to wait and was made to feel really comfortable

Quick friendly service and the member of staff that fitted my new glasses was very efficient and nothing was too much trouble, a job well done👍

I walked in off the street wanting to buy some new glasses and a lovely young lady was so helpful in the choices I made but also helpfully suggested an eye test as I was due one not too far off and might end up wasting money if my prescription changed. I was able to have a test and order my glasses all in less than two hours. A very satisfied customer!!

Every member of staff are extremely helpful & polite & also very professional. Many thanks.

Great customer service.
Competitive prices
Quality glasses

I honestly don’t think I’d ever use the Specsavers White Rose Leeds branch again after this experience.

I’ve had to return three times just to try and get a pair of glasses that I can actually see properly through. For something as important as your eyesight, this has been extremely frustrating and disappointing.

I was also told they are working with the same stock/frames from around 2023/2024, which doesn’t give me much confidence in the service I’m receiving. Even now, having finally collected my glasses, I still don’t feel like my eyesight is as good as it should be.

What makes this even more frustrating is that I’m self-employed. Every time I’ve had to return to the store, it means taking time away from work, meaning I’m losing money on top of what I’ve already spent in store. Three separate visits for an eye test then 3 more to collect my glasses total of 6 trips, have therefore cost me not only the money I’ve paid for the glasses, but also lost earnings.

A mention of compensation was made during the process, but when I went to collect my glasses, this wasn’t even offered or discussed again.

At this point, I don’t want to keep returning to the branch because I feel like a fool having to repeatedly go back, and I really don’t want to be without my glasses for another week while they try to sort the problem again.

I’ve spent money expecting a professional service and glasses that I can actually see properly with. Unfortunately, I don’t feel I’ve received that.

I’ll be looking at going elsewhere once I can afford to. Very disappointing experience and definitely not a branch I would recommend.

Lovely clean friendly store
Returning customer
Louise Marshall is first class, Professional and helpful with choosing my glasses

Always found all the staff to be very polite and helpful (Warrington Branch).

Always find the glasses I like as a good choice on offer.

Excellent service

Morpeth branch really looks after my 90 year old mum, she was very impressed

Very good service and all lovely staff.

Mr Peter Hill.
I advised a 82 year old lady friend of mine to use the home visit service it was a big mistake on my part as the service as been pathetic,the classes the sold her cost £460 when they came and fitted the classes her vision was blurred she told them this and she was told her eyes would ajust to the glasses and left them with her I complained about this treatment she received and the sent another person to see her and he said her eyes need retesting and left the glasses with instead of correcting the glasses for her.

The Specsavers team is exceptional. Booking my eye and ear appointment was seamless.

Excellent and transparent service every time too.

Thanks to everyone in the Beverley and Hull offices. (And the digital team behind the appointment booking system)

Helpful and considerate staff, doing a very thorough job of testing my eyes.

I found the service to be excellent. From beginning to end the service was efficient and everyone I spoke to was very helpful.

from the moment we walked in we got greeted straight away! i went in originally to get a pair of glasses and came out with two as there was a deal on! The staff member who dealt with us was amazing very accommodating and helpful throughout my experience!

Accurate, professional, friendly and all spectacles as promised