Specsavers Reviews 

185,273
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31,452 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and thorough during eye examinations, ensuring everything is clearly explained. People also mention that the overall service is seamless, offering a wide selection of modern frames and quick appointments without any unnecessary waiting. Some people were dissatisfied with the new glasses, mentioning that certain lenses or varifocals caused blurry vision and discomfort over long periods. A few consumers felt rushed during their visit or noted occasional difficulties with staff not fully resolving prescription issues despite multiple attempts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be positive, highlighting a smooth, seamless, and efficient experience. Reviewers... See more

Product

Clients share ambiguous opinions on product. While some reviewers are very satisfied with their comfortable... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a high level of... See more

User experience

Customers report positive experiences with user_experience, highlighting seamless, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leanne David and Chloe were outstanding in their care knowledge and expertise. Chloe met me at the door and put me at ease. Leanne treated me expertly through all the steps needed and answered my ques... See more

Company replied

Rated 5 out of 5 stars

We were extremely pleased with the service we received. Clive saw Jenna who was very helpful & patient with sorting his spectacles, he was having varifocals for the lst time. She spent time explaining... See more

Company replied

Rated 5 out of 5 stars

Great service: friendly and informative So much cheaper than local optician whilst having a wide range of styles to choose from. Glasses were made up quickly and are immediately comfortable. Many th... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative staff, an excellent optician and reasonable prices on frames made the experience a positive one. I found the glasses pricing a little confusing, maybe because l needed varyif... See more

Company replied


Company details

  1. #20 of 26 best companies in Optician
  2. #19 of 20 best companies in Audiologist
  3. #12 of 22 best companies in Contact lenses supplier
  4. #31 of 44 best companies in Glasses store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(185,273)

29,099 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I felt very rushed the assistant barely…

I felt very rushed the assistant barely spoke to me. While I was checking my vision with my new glasses she sat and sighed. Compared to my previous visit with the optician and fitted which was excellent I felt very uncomfortable.

26 July 2026
Specsavers logo

Reply from Specsavers

We'd like to chat more about your thoughts here so we can share it with the team. If you drop us a message on Facebook, Instagram, or Twitter/X, we can get started.

Rated 5 out of 5 stars

Great service from everyone who helped…

Great service from everyone who helped me, from booking online, Trudi who registered me, George who performed the digital retinal photography, my optometrist Benedicta D, Daniel who helped me choose and order my frames to Uware who helped me when I collected my glasses! Definitely 5 stars! x

26 July 2026
Specsavers logo

Reply from Specsavers

We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚

Rated 4 out of 5 stars

Eye test

Needed my eyes checked and glasses changed.

19 July 2026
Specsavers logo

Reply from Specsavers

We always love hearing from our customers so we really appreciate this 😊

Rated 5 out of 5 stars

Great store and helpful

Very good store all kind and very helpful being customer for several years highly reccomended

20 July 2026
Specsavers logo

Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 5 out of 5 stars

My glasses were delayed on delivery…

My glasses were delayed on delivery through no fault of Specsavers, I rang a week later to be told I was next on the list to be rung as my glasses had finally arrived, got me in for fitting on the same day at short notice, got to shop absolutely brilliant no waiting straight in on time glasses fitted, adjusted and back out in 15 minutes. Brilliant

7 August 2026
Specsavers logo

Reply from Specsavers

We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚

Rated 4 out of 5 stars

Quick and easy ,the only down side the…

Quick and easy ,the only down side the optician said i had a serious problem with my right eye ,when I attended the eye hospital they were not bothered with the problem and said its not serious and we will see you in 6 weeks

14 July 2026
Specsavers logo

Reply from Specsavers

That's always the goal, so thank you for sharing this! Have a lovely rest of your day 😀

Rated 5 out of 5 stars

Great service

Great service

19 July 2026
Specsavers logo

Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 5 out of 5 stars

I had returned as the original glasses…

I had returned as the original glasses collected earlier in the month were not right and my vision was worse than my previous prescription so I had to see another optician for a further sight test. Rebecca (?) Billington was great, she was very thorough, explained what the changes to my eyesight were and amended my recall to 12 months because of a cataract.

16 July 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Really friendly and helpful

The staff were really friendly and helpful. The whole process was really easy and I was left to choose new frames without any hassle.

26 July 2026
Specsavers logo

Reply from Specsavers

This absolutely made our day! We’re not surprised you had such a great visit, the team is amazing 🙌

Rated 5 out of 5 stars

It's an great experience

It's an great experience. Surgeons are very humble and polite. The staff was very supportive and helpful for everything.

26 July 2026
Specsavers logo

Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 5 out of 5 stars

A great experience

A great experience from start to finish. The team were incredibly helpful in helping me choose the right frames and made some excellent recommendations. I’ve now received my varifocals and they are absolutely perfect for me — I adapted to them very easily and feel really comfortable wearing them. The whole experience was seamless, friendly and professional. Thank you!

26 July 2026
Specsavers logo

Reply from Specsavers

We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚

Rated 4 out of 5 stars

I was treated with kindness and…

I was treated with kindness and thoughtfulness
But my daughter's partner went to sleep while we were waiting. But we weren’t waiting that long

25 July 2026
Specsavers logo

Reply from Specsavers

We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚

Rated 5 out of 5 stars

Really good customer service

Really good customer service, good appointment times. Good selection on offer, will definitely use Specsavers again.

26 July 2026
Specsavers logo

Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look