Well packed shipment, with a nice greeting card. But expensive shipping UPS fees: $58 shipping fees + around $86 customs & airport clearance. Some italian online store offers a flat shipping r... See more
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One other amazing shopping experience, the most trending items for unbeatable prices. Packed with lots of care , each item came with its own box and even hangers for th clothes . The shipping cost mig... See more
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Flawless experience as always.This is definately my favorite store when it comes to luxury items…I just wish they had more models from Prada available .Im unpatiently waiting for a long sleeved camel... See more
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my fav!! to shop online luxury designer deals! the shipping is so fast that I can't even explain. great prices! the site is so comfortable to use, what I love the most is the variety of shoes, handbag... See more
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Company details
Written by the company
The first Spinnaker boutique was opened in 1976 in Alassio by Lorenza Betti. Today Spinnaker represents one of the most fashionable names in Italian luxury retail. At Spinnaker, curiosity, imagination, creativity and experience are merged into one expression of luxury fashion. Our boutiques in Sanremo, Alassio, Portofino and Santa Margherita Ligure are the stage where fashion is the guest of honor. Style evolves and renews itself through time but the best designers remain recognizable for their refined expressions of taste and elegance. Spinnaker Boutique, your new luxury shopping experience.
Contact info
Via Amedei, 2, 20123, Milano, Italy
- 0182586202
- info@spinnakerboutique.it
- www.spinnakerboutique.com
4.8
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from spinnakerboutique.com
Dear Sally,
Thank you very much for your fantastic review!
We’re truly pleased to hear that everything met your expectations!
Knowing that you are a satisfied customer is the best reward for our team.
We sincerely appreciate your support and look forward to serving you again in the future.
Warm regards,
Spinnaker Team
My experience with Spinnaker was truly…
My experience with Spinnaker was truly excellent. Every step of my purchase was handled with great care, and the quality went beyond expectations. Shipping was quick and smooth, making the whole process enjoyable. I can't wait to wear my new item and will be returning soon.
1 April 2026
Reply from spinnakerboutique.com
Hi Franklyn,
Thank you for sharing such a thoughtful review! We’re truly happy to hear that your experience with Spinnaker was excellent from start to finish. Taking care of every step of the journey is something we genuinely strive for, so it’s incredibly rewarding to know it made a difference for you.
It’s fantastic that the quality exceeded your expectations and that everything arrived quickly and smoothly—that’s exactly the kind of experience we want every customer to have.
We’re especially glad to hear you’re excited to wear your new piece… and we’ll be more than ready to welcome you back whenever you return!
Enjoy it, and see you again very soon!
Warm regards,
Spinnaker Team
Superb
Absolutely love my purchase! High-quality item and super quick service. It’s rare to find such a great combination of product excellence and efficiency. Highly recommended!
31 March 2026
Reply from spinnakerboutique.com
Hi Constantine,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love your purchase. Knowing that both the quality of the product and the speed of our service met your expectations truly means a lot to us.
We work hard to create exactly that balance of excellence and efficiency, so your words are incredibly rewarding. Your recommendation is the best compliment we could receive!
We look forward to serving you again soon!
Warm regards,
Spinnaker Team
Perfect products and service
20 March 2026
Reply from spinnakerboutique.com
Dear Irene,
Thank you so much for your wonderful review! We’re truly delighted to know that both our products and service met your expectations. Your satisfaction is exactly what we strive for every day.
We hope to assist you again soon and make your next experience just as enjoyable!
Warm regards,
Spinnaker Team
Reply from spinnakerboutique.com
Dear Irina,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re thrilled to know that our fast shipping and service met your expectations, providing a smooth and enjoyable shopping experience is always our goal.
We truly appreciate your support and hope to assist you again very soon!
Warm regards,
Il Team Spinnaker
Reply from spinnakerboutique.com
Dear Marie,
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the fast shipping and that you love your new shoes. Your feedback truly means a lot to us.
We look forward to welcoming you back for your next purchase!
Warm regards,
Il Team Spinnaker
Reply from spinnakerboutique.com
Dear Chris,
Thank you for your kind feedback!
We’re delighted to hear that your experience with us was smooth and that you appreciated our service, making everything easy and seamless for our customers is exactly what we strive for.
We truly appreciate your support and hope to accompany you again in your future purchases.
Warm regards,
The Spinnaker Team
Great company and service
Great service and prices are competitive and website constantly updated to provide latest trend. Good list of brands that I like.
28 March 2026
Reply from spinnakerboutique.com
Dear Tam,
thank you so much for your kind words! We’re delighted to hear that you appreciate our service, competitive pricing, and the continuous updates to our website.
It’s especially rewarding to know that our selection of brands matches your taste, curating a collection that reflects the latest trends while staying true to our customers’ preferences is something we truly care about.
If you ever need any assistance or have questions, please don’t hesitate to reach out, we’re always here to help!
We look forward to welcoming you back soon.
Warm regards,
The Spinnaker Team
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Back in time, experience brought me back to 1996.
I had a disappointing experience with Spinnaker regarding their shipping policy.
They charge €15 for outbound shipping and another €15 for returns, when returning an item, which does not seem to comply with European consumer protection laws.
In my case, I returned a pair of sneakers from Brunello Cucinelli, which are clearly premium, high-end products.
Given the luxury segment they operate in, this kind of policy feels especially unreasonable.
Under EU regulations, customers should not be burdened with excessive or unclear return costs, and policies should be transparent and fair. Charging fees on both ends like this is discouraging and out of line with expectations for a retailer selling premium and luxury goods.
Overall, this policy is ridiculous for a company in this segment and creates a negative shopping experience. I would strongly advise potential buyers to carefully review the shipping and return terms before purchasing.
@Spinnaker, please have a look at Giglio or DiPierro’ Terms & Conditions. ;-)
Reply on message from supplier.
Thank you for your feedback! Let me rephrase.
Yes, you are compliant with European consumer protection law, because you explicitly mention outbound shipping costs to be charged for returned items, but have you ever thought about retaining a potential-loyal-customer?
So, yes! I’m ready to buy expensive shoes, but unfortunately they don’t fit. Does that mean that I need to be punished harder for the mis-fit? Because if the sneakers would fit, everything would be okay from your side?
20 March 2026
Unprompted review
Reply from spinnakerboutique.com
Dear Customer, thank you for your feedback.
As already explained to you, our return and shipping costs are clearly and explicitly stated on our website. In fact, in the very screenshot you provided, it is clearly written: “shipping costs (both outbound and return) are the responsibility of the customer.”
This means the information was fully available prior to purchase.
We would also like to clarify that we are fully compliant with European regulations. “European consumer protection laws” do not impose or standardize the pricing of services offered by private companies. Businesses are free to set their own shipping and return costs, provided these are transparently communicated—which, in our case, they are.
Our shipping fees are aligned with the actual rates charged by the couriers we use. The outbound shipping cost is not refunded because the service has already been provided and paid to the carrier. The same principle applies to return shipping.
Additionally, as you can clearly see from the other reviews, this policy is generally well understood by our customers, and situations like yours appear to be isolated.
While we understand that you may not agree with our policy, it is neither unclear nor non-compliant—it is simply a condition that was visible and accepted at the time of purchase.
Should you have any further doubts or questions, please do not hesitate to contact us.
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Great service
Great product, very good price , fast delivery and nicely packaged. Very satisfied with the purchase!
10 March 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Thank you for the wonderful service as…
Thank you for the wonderful service as always. I received the items within a few days and loved them. I will always continue to shop with you.
3 March 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Reply from spinnakerboutique.com
Gentile cliente, siamo davvero lieti di sapere che ha avuto un'esperienza positiva! Speriamo vivamente che continuerà a scegliere Spinnakerboutique per i suoi acquisti.
La invitiamo a esplorare il nostro sito web per scoprire le ultime tendenze e beneficiare delle nostre migliori occasioni. Non vediamo l'ora di servirla di nuovo in futuro e speriamo di superare nuovamente le sue aspettative.
Se ha altre domande o ha bisogno di ulteriore assistenza, la invitiamo a contattare il nostro Team di assistenza clienti. Siamo sempre a sua disposizione per aiutarla!
Competitive pricing and super fast…
Competitive pricing and super fast international delivery! I will definitely but again from this merchant. Seamless shopping experience
25 February 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Swift delivery
19 February 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Value for money
Value for money. Delivered in very good packaging and condition. Speedy delivery. Continuous status tracking for peaceofmind.
16 February 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Your selections are spot on!
13 February 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
always a good idea to order Spinnaker
fast dispatched, good quality of clothes,true in picture,size and color
Came with hanger!
and definitly a good price
12 February 2026
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
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