Stone Island Reviews 

Expected a longish wait having ordered during Xmas sales and seen prior reviews.
My order arrived after 11 days and was all as expected.
Would order from them again.

I ordered a long sleeve polo received a confirmation email then heard nothing for about 5 days including the weekend so contacted customer service and they got back to me the same day to reassure me my item will be dispatched soon and it was the same day.
Great quality and in my experience great customer service, would definitely order from them again.

I’ve ordered some clothes on the 31st October and they’ve arrived today , more then two months later... and the worst thing is that the clothes are not the same I’ve ordered... I ricieved the wrong clothes!
It’s a shame!!!

I was a little cautious after reading some of these reviews but my experience with Stone Island online was first class! Easy to use website, good communication after I ordered, timely delivery and great packaging. I then had an issue with the item but the returns process was straightforward as I used tracked delivery as advised and received my refund notification within a week. I have reordered the item and wouldn’t hesitate to use this site again.

DO NOT BUY FROM THEM. I have asked to return items since just after Christmas as they dont fit. Spent £121.25 but they wont give me a return address. They keep saying they will give me a partial refund of 10% and that I should try sell the products privately. They keep saying it is expensive to send parcels back to China. I am trying to resolve through PayPal. I am thoroughy annoyed as gift was for my son. Please note this is for the Chinese Stoneandisland but only this pops up for reviews. Hope it is the same one but seems to be as they con you into what you think is a legit site.

Placed an order 5 days ago, taken my money and had no e-mail confirmation. I've e-mailed enquires and store info at Stone Island and not had a reply even though they say you'll have an answer in 24 hrs.
Really poor customer service and will not buy from them again, avoid at all costs.

Ordered item haven't received any delivery confirmation requested complaints department email but not giving me this...
Do not order direct from store worst service

I ordered a product but my adress was wrong, i saw this after i have placed the order. I try to reach them but you can only email them from the contact from and that form is not working.

But it is possible to place an order, but contact page was even for 2 days not working. Good job guys!

If stone island wants to know my ordernumber: 2312G146820155

27 november i bought a sweater from the webshop. After i purchased(328eu) through sofort/klarna i didnt receive a confirmation. I checked my bank account and money had been debited. After days of waiting nothing happened. I tried to reach customer service but looks like they dont care.

i have been collecting stone island for years, for me and my son, i have never used stone island direct as always purchased from flannels and other big companies .. NEVER EVER order from stone island uk direct , item arrived, left outside, got stolen and they claim its been delivered correctly and wont do anything to help. worst customer service i have ever experienced . avoid using these direct unless you want to potentially throw your hard earned money away

Buyers beware you have to pay for returns and insurance, I just had to pay £36 in postage to return clothes,

I bought a coat over a month ago still hasent been delivered all the customer service Judy Romero has done is forwarding royal mail info out and not answering my questions iv
had to buy another coat as it was for my son's birthday I recommend using a company with a good reputation like designer childrensware.com as it came in 2days don't order if you want your clothes this year andsix week later still no coat or refund/explanation

Avoid buying. Now waited 12 days for shipping notification, got the shipping notification and hours later received “we could not fulfill your order so it has been cancelled” KEEP YOUR MONEY. I was expecting the service to be 10/10 but it doesn’t even make the scale

I had no problems with my order,other than a little longer than other firms.(9 days) The communication was first class,and the delivery by DHL was prompt and fast.

wish I had read the reviews before on line ordering. £250 for the item and then £6.99 delivery, received order confirmation, then nothing, contacted via e mail. busy be out in a few days, still nothing. Guess I will not use these guys again. Premium brand, basement service.

It's been almost a month since I canceled my jacket and I'm still waiting for my money. I have written to their serviece several times and I get the same message that my bank needs to transfer the money. I have called my bank and it is against the law to withdraw the money to my account.

Really poor and bad serviece

This is not stone island the brand.
This company sells stone island but are not the actual brand. The delivery time from this company is pretty poor and the communication less so. The product was of the highest quality, it's a shame the brand gets tarred with this companies brush!!

Was in this store today for the first time in a couple of years due to not liking the atmosphere. What a difference today. The lad that served me is a credit to the store and the brand in general. He answered all my questions regarding future release dates and helped me with my purchase today. Just sorry I didn’t get his name to give him a name check. Well done.

The staff in the flagship London store are infected with bad attitude. Lazy, rude and arrogant. Seem to think that because it’s stone island they can act like that - I’m the one in there buying the stuff - you’re a shop assistant at the end of the day - if you don't want to assist people, get another job. Get over yourselves and realise that if you treat customers like that, it won’t be long before you don’t have any. To all the people complaining about online ordering issues....think yourselves lucky you haven’t had some arrogant kid in store to deal with!