Stone Island Reviews 

Amazing service !!! First I wasn’t sure after reading the reviews but it was defo worth the risk !! Their postage times are quite long which is why I am giving 4 stars but otherwise no delivery problems and the person dropped it off to my neighbors which I requested as I wasn’t in 👍
All round a good buy n would go with them again !!

Please I cannot stress this enough, al these comments on how bad stone island online is is true. If you buy something from stone island online you will regret it 100%. You will not get what you ordered for about a mo Yh if your lucky enough to even receive. And it will be a merical if you get your refund with no hustle. Trust do not order online. I don’t even think they have proper staff just people who will do it now and then there is no care for customers, they DO NOT reply to emails, if your trying to phone them my the lord have mercy on your soul. Please take my advice SAVE YOURSELF, and buy in store.

Started wearing stone island in 1989 , for near on 30 years has been main label in wardrobe but unfortunately stone island has gone completely down hill and now uses sub standard cheap materials . The label used to stand for quality and although very expensive you knew were buying good quality which would last . Now because they have got so popular they use cheap rubbish and charge a lot of money for very poor quality clothes . Bought 3 pair shorts £160 each fell apart and shop no interest , £1,000 leather jacket after few months leather starting cracking , was told only meant to last a season ! ! Was on coach with 48 of us and when I started telling people SI load rubbish now everyone then started agreeing and telling stories of clothes they had bought recently which had fallen apart . My advice buy Hugo Boss , great quality also Armani and Lacoste great labels where quality still seems to be there . Hope this helps people falling prey to the Rip off company resting on the past and robbing there customers by using sub standard materials , cheap Crap at very expensive prices ! ! Want cheap crap pay primark prices

Worst experience for online shopping with stone island. Went to collect my parcel from DHL depot only too be told i need another form of ID my driving license was not sufficient enough apparently. Returned 30 minutes later with passport and utility bill only to be told my parcels been sent back to the shipment address because DHL thought my driving license was FAKE even tho i had bought back 2 other forms of ID. DHL are a waste of time contacted stone island head office only to be told its out of there hands and they will just refund me back to my pay pal account when they get the parcel back. Worst customer service ever i shall not be using these again.

Delivery by DHL pathetic had to take a day of work as they refused to leave with neighbour never again will I use this shop !!!!!!

Ordered 2 items, said it got delivered when I never received it. Courier also said it had been signed for but still no sign of it. When I contacted stone island to take this up I was told their was nothing they could do and to take it up with the courier! They took ages to reply and wasn’t much help at all. Considering their items are quite expensive they don’t really care about the customers.

decent but ordered size l which fit like size s and returns are annoying to deal with

Worst purchasing place ever!
I've already had to wait a long time before being delivered (more than a week just to prepare the order!) and it's been more than a month since I've been waiting to get my money back for a returned item. I complained to the customer service department, which takes too long to respond.
Major internal malfunctions. They couldn't even find the trace of my return when the tracking number indicated that the delivery had been made.
Not professional and not serious!
Never more for me...

I’ve been waiting a week for my item and it’s not even shipped yet!

Worst purchasing place ever ! And that is within a god damn Europe !
Do not waist your time and money to buy anything online from stoneisland.com. I ordered an item for damn 800€, and after a week I haven't heard anything from them. Dropped an email to their "customer care", and got an answer that the order is still at the warehouse and under preparing ! Under PREPARING CARL for a WEEK !!!
I asked them how I could speed up the process a bit, and they encouraged me to choose express delivery next time. Well maybe, just maybe stoneisland could process the order a bit quicker FOR F@K SAKE.

Anyway spend your money in a real store or reseller, don't waist your energy and anticipation for those idiots.

And stoneisland.com @ you honey...

Do not buy any Stone Island woolen garments like jumpers the quality is very bad and the customer care is as bad when you wish to complain they tell you not my problem you can buy better quality from Primark

I ordered an XL leather jacket and 3 weeks later a Medium fit arrived.
They said they don't want me to send it back because it costs too much in postage...and will only give me 10% refund!!!
Total and utter rip off merchants
DO NOT USE

I placed an order with this company for over £900 this was 5 days ago and heard nothing other then an order confirmation email and today i decided to email them to ask when they will be shipping my order as it had already been 5 days.

Order number 27773

I received an email back few hours later to inform me that all the items i have ordered are out of stock.

Really. So it took them and email from me and 5 days to realize they have no stock of my orders yet they where quick enough to take my money out of my account and now i am told it will take them another 7days to process a refund.

There was no apology in the email and i also rang them and was offered no apology and told if their out of stock their out of stock .

Now i wont get my refund for another 7days by which time the sales will be over so i saved up for nothing.