Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
- #1 of 17 best companies in Water utility company
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
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Mo Nuur and Paul Scott ref 14289756…
Mo Nuur and Paul Scott ref 14289756 excellent service, polite
2 May 2026
Unprompted review
Reply from Severn Trent
Tony Spicer,
We appreciate you sharing your experience with us and for the five-star rating! We're happy to learn that our service was excellent and polite.
Kind regards,
Phoebe - STW Trustpilot Team
Dean and Ash initially came to my…
Dean and Ash (14289686) initially came to my neighbour to clear their blockage but kindly came to check our drains too, they found we also had a blockage and cleared it. Fantastic service all round.
2 May 2026
Unprompted review
Reply from Severn Trent
Leanne Jones,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleagues were helpful in checking and clearing your blockage. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Antony Webster
Antony Webster - 14290035, absolutely fabulous!! A credit to Severn Trent team. Very thorough with explaining the works carried out, how it was resolved, how the job would be raised and what to expect. Antony was pleasant and has excellent customer care skills that really add value to the service provided today. He has been reassuring regarding the work to be done, and presented with complete respect when entering my Home.
2 May 2026
Unprompted review
Reply from Severn Trent
Sam Sembhi,
We appreciate you sharing your feedback and giving us a five-star rating! We're happy to hear that our team member was thorough, pleasant, and respectful. We value the feedback regarding their clear explanations and excellent customer care skills. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
14286409 Really helpful engineer who explained…
14286409
Really helpful engineer who explained the situstion clearly and talked through the next steps with us.
2 May 2026
Unprompted review
Reply from Severn Trent
Mrs Jo B,
We appreciate your positive feedback and five-star rating! We're happy that the engineer was helpful in explaining the situation and next steps clearly.
Kind regards,
Phoebe - STW Trustpilot Team
Very quick service
Very quick service, lads communated throughout and fixed the issue quickly, operatives were marc Anderson and Nicholas
Ref 14289429
1 May 2026
Unprompted review
Reply from Severn Trent
Sam Vize,
We appreciate you sharing your experience. We're happy to learn that our team delivered quick service, communicated effectively, and resolved the issue efficiently. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Very friendly helpful kind man who I…
Very friendly helpful kind man who I trusted to give me the information I needed regarding a leak, identifying where it was and passing on relevant information.
William Dean
60754874
2 May 2026
Unprompted review
Reply from Severn Trent
Amanda Furniss,
We appreciate you sharing your experience. We're happy to learn that our team member was friendly, helpful, and provided the information needed regarding the leak. We value the positive feedback!
Kind regards,
Phoebe - STW Trustpilot Team
14286887 jay and Luke
14286887 jay and Luke
Happy came out on weekend and sorted problem
2 May 2026
Unprompted review
Reply from Severn Trent
Kieran Phillips,
We're happy to hear that the issue was resolved quickly on the weekend. We appreciate your positive feedback and are grateful for your review!
Kind regards,
Phoebe - STW Trustpilot Team
Amazing service
Paul Statham (14289951) amazing service!!
I couldn’t be happier with the service I received. The blockage was cleared quickly and efficiently, and everything was left clean and tidy afterwards. Professional, punctual, and clearly knows what he’s doing. I’d highly recommend them to anyone—outstanding service from start to finish!
2 May 2026
Unprompted review
Reply from Severn Trent
Priya Sukahdia,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that the blockage was cleared quickly, efficiently, and everything was left clean. Thank you for the positive feedback.
Kind regards,
Phoebe - STW Trustpilot Team
Mo Nuur and Paul Scott ref 60753408…
Mo Nuur and Paul Scott ref 60753408 10/10
2 May 2026
Unprompted review
Reply from Severn Trent
Hejratmohammad Jebran,
We appreciate you taking the time to share your experience with us. We're happy to hear that you had a positive interaction!
Kind regards,
Phoebe - STW Trustpilot Team
Rob Fairbanks ref 14289051 came to…
Rob Fairbanks ref 14289051 came to unblock the drain, which was causing a problem. He was quietly efficient, got on with the job, with no mess in the garage where the problem was on a bend.
2 May 2026
Unprompted review
Reply from Severn Trent
Arthur Bladon,
We appreciate your positive feedback! We're happy to hear that our colleague was efficient and resolved the drain issue effectively. Thank you for sharing your experience!
Kind regards,
Martyna - STW Trustpilot Team
14288201
14288201
Liam and Sergey attended my property today and I was very pleased with their attitude towards myself and the job. Great experience.
2 May 2026
Unprompted review
Reply from Severn Trent
Asma Kousar,
We appreciate your positive feedback and five-star rating! We're happy to learn that our team members had a great attitude towards you and the job.
Kind regards,
Martyna - STW Trustpilot Team
Pressure issue
Reference number: 14281002
Mo delivered truly outstanding service today. From the moment he arrived, he was polite, professional, and incredibly courteous. What really stood out was how genuinely helpful he was he took the time to fully understand our issue with the water pressure and went above and beyond to make sure we felt reassured.
He explained everything clearly and patiently, making sure we understood what was happening and what needed to be done. Nothing felt rushed, and his friendly, respectful manner made the whole experience stress-free.
A fantastic service from start to finish thank you, Mo!
2 May 2026
Unprompted review
Reply from Severn Trent
Donna,
We appreciate you sharing your experience and giving us a 5-star rating! We're happy to hear that our team member was polite, professional, and courteous, taking the time to fully understand the issue with the water pressure and ensuring you felt reassured. Thank you!
Kind regards,
Martyna - STW Trustpilot Team
Vikram Shinh Excellent Engineer
Job number 14288183 engineer Vikram Shinh was a great example to the brand he represents, was very informative through out the job with a extremely friendly and professional approach, called me well in advance of arrival, cleared a long existing drains issue
Thanks Vikram
1 May 2026
Unprompted review
Reply from Severn Trent
Zar,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was informative, friendly, and professional while resolving the drain issue. Thank you for sharing your experience!
Kind regards,
Martyna - STW Trustpilot Team
Patrick Davison 14287520
Patrick Davison 14287520. Gas check. Very quick and helpful advice.
2 May 2026
Unprompted review
Reply from Severn Trent
P Avery,
We're happy to hear that you received quick and helpful advice during your gas check. Thank you for your positive feedback!
Kind regards,
Martyna - STW Trustpilot Team
Fast efficient friendly service the…
Fast efficient friendly service the person who came to our property was polite and respectful his name was Anthony Webster Job number 14288399
2 May 2026
Unprompted review
Reply from Severn Trent
John Davies,
We appreciate your positive feedback and five-star rating! We're happy to learn that you received fast, efficient, and friendly service from our polite and respectful colleague.
Kind regards,
Martyna - STW Trustpilot Team
Low Mains Water Pressure
Dave A.M. Jones ( job No 14274351) visited in response to my complaint of Low Mains Water Pressure. I noticed that in the last few months we can no longer operate our two electric showers at the same time. Unfortunately it seems we are stuck with the issue. It was explained the Severn Trent now have a policy of 'leveling out' water pressure so that each domestic supply has a similar pressure. Dave was very polite, friendly, efficient and knowledgeable. First Class. Many thanks Dave
28 April 2026
Unprompted review
Reply from Severn Trent
Keith Sanders,
We appreciate your feedback and are glad you found our employee polite, friendly, efficient, and knowledgeable. Thank you for taking the time to share your experience.
Kind regards,
Martyna - STW Trustpilot Team
Drain cleared in half hour.
Marcin came and identified the issue with the drain outside on the street and had it sorted in half an hour. He also ordered follow on work so it doesn’t keep happening. Great stuff! Job ref: 14289477.
2 May 2026
Unprompted review
Reply from Severn Trent
Shabana Raziq,
We're happy to hear that the drain issue was identified and resolved quickly. We appreciate your feedback and are glad the follow-up work was arranged to prevent future problems. Thank you!
Kind regards,
Martyna - STW Trustpilot Team
Matt Griffiths
Matt Griffiths arrived, understood the issue and is coming back next week with a plan of action. He was on time totally professional with a can do attitude, a brilliant ambassador for Severn Trent Water. Hopefully our water issue will be resolved soon…
2 May 2026
Unprompted review
Reply from Severn Trent
Andrew Jeffreys,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague understood the issue, was professional, and had a can-do attitude. We hope your water issue will be resolved soon. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Reply from Severn Trent
Gary Norton,
We appreciate you taking the time to share your feedback with us; we value your input and perspective greatly.
Kind regards,
Phoebe - STW Trustpilot Team
Ref 14271365
Ref 14271365
Re Adrian Hutchinson.
Adrian called well before he arrived to let me know his ETA. He carried out the required checks and work quickly and efficiently. He was polite and professional throughout his visit.
Thank you Adrian.
2 May 2026
Unprompted review
Reply from Severn Trent
Tim Hartell,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to learn that our colleague was professional, polite, and efficient. Thank you for your feedback!
Kind regards,
Phoebe - STW Trustpilot Team
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